The St. Regis Riyadh — Hotel in Shmeisi Municipality

Extremely rude staff member. Very insulting; will never make a reservation here.

It was late Sunday night. Me and my dad had a flight delayed, due to fly the next day. So I decided to go into Riyadh and book a room at St Regis for one night. We took an Uber and got dropped off at the other side of the hotel. We were traveling light, so we decided to stop for food outside of the hotel before making a reservation. As we were walking to the hotel’s entrance, my dad stopped to take a picture of one of the light displays just outside of the entrance. While he was taking a picture a guy kept on looking at us with suspicion.

I was on a business trip to Middle East, and was my first time in Riyadh. So I was not sure what to expect and why this guy was staring at us. I stayed in one location, as my dad was taking pictures. I quickly searched for the emergency number for Riyadh, but while I was doing that, this guy walks up to me, and says “Do you speak English?” I said, “Yes”. He said, “ You’re not allowed to wear Flip Flops in this location, and you need to leave”. At first when he said it, I thought he was joking.

But then he said it again and touched my arm, as in he was gonna escort me off the property. I told him that I am about to stay at St. Regis for the night. After I said that, he just walked away and said nothing.

My dad came running towards me to make sure I was okay. I told him what happened with me, and we both decided to go to Ritz; which was across the street. I have been to a few other St Regis before, but this was by far the worst experience so far. For a hotel that charges a premium for hospitality and first class service, I expected a lot more decency and respect. I’m a Titanium Elite member in US, and I know for a fact that if this happened in US, I would have reached out to the higher management to address this issue; but this was Middle East, and we didn’t wanna take...

I recently stayed at The St. Regis Riyadh and had an exceptional experience that exceeded my expectations. From the moment I arrived, the grandeur and elegance of the property made a striking first impression. The attention to detail in the design, blending contemporary luxury with traditional Saudi aesthetics, creates an ambiance that’s both opulent and welcoming. Every corner of the hotel feels carefully curated, reflecting the refinement you expect from the St. Regis brand.The check-in process was seamless, with attentive and professional staff who made sure I felt welcome and well taken care of. My room was immaculate, spacious, and beautifully decorated, with floor-to-ceiling windows offering stunning views of Riyadh’s skyline. The furnishings were plush and elegant, and the bathroom was luxurious with high-quality amenities that made it a pleasure to relax and refresh after a day of exploring.Dining at The St. Regis Riyadh was another highlight. The hotel offers an impressive selection of restaurants, each with its own unique atmosphere and exquisite menu. From international cuisine to local specialties, every meal was a culinary delight. The breakfast buffet was a standout, offering a wide range of fresh, delicious options to suit all tastes.The hotel’s facilities are exceptional as well, including a state-of-the-art fitness center, a serene spa, and an inviting pool area perfect for unwinding. The concierge service was top-notch, providing valuable recommendations and arranging transportation effortlessly.Overall, The St. Regis Riyadh is a true oasis of luxury and comfort. The outstanding service, breathtaking decor, and world-class amenities make it an ideal choice for anyone looking to experience the best of Riyadh. I highly recommend it and look forward to returning on my next visit to...

The butler service at the St. Regis is renowned in the hotel industry, but it isn't until you need their help for a surprise that you realize just how detailed and coordinated their efforts are. I traveled to Riyadh with my two daughters, aged 8 and 6, and the younger one celebrated her 6th birthday the day after we checked in. I had simply requested a small cake for a modest celebration in our room. When one of the butlers found out, it seemed like the whole hotel knew about it and started planning a birthday surprise for us.||Knowing we were going out for sightseeing after breakfast, the team went into our room to decorate it, not just with a cake, but also with floating balloons and gifts for the children. The team was so thoughtful that they extended the same treatment to her elder sister as well. It was, of course, a big surprise when we returned to the room in the evening. Both girls were overjoyed, creating an indelible memory of the hotel, the brand, and the destination.||The emotional engagement with guests is the best way to win them back. This is the secret recipe of the St. Regis. Of course, this hotel has only around 80 rooms, making it easier for the team to provide more attentive service.||A heartfelt thank you to Ahmed Ewiss, Asif, Valentine, and the entire butler team who did this with genuine care.||By the way, the breakfast at Jackie was one of the best I've ever had. If you're not after variety or a sumptuous buffet but quality food, you'll enjoy the thoughtful selection.||The only improvement that could make this hotel more appealing to families is the addition of...