Grand Hotel Sava Rogaška — Hotel in Rogaška Slatina

Complaint about the rules and the attitude of the reception manager and about the level of maintenance of the rooms at the SAVA hotel in Rogaška, Slovenia||I should mention that Slovenia is a lovely country and its people are kind and welcoming and that this is the first time I have complained about the attitude and the level of maintenance of any hotel.||At the SAVA hotel in Rogaška, the public areas are beautiful and well-kept and most of the staff there were welcoming.||The problem is in the treatment of management and unacceptable laws, the maintenance of the rooms and equipment in the rooms.||The statements made by Leah's manager at the reception desk on the day of departure are unacceptable such as: "Leave and don't come again, I will call the police if you don't pay, we photograph and record everywhere and you are recorded and we can check your every recording" and other offensive statements on the day of departure.||||Unreasonable procedures:||||1. According to a management order, it was not allowed to serve plain water in the hotel restaurant at dinner and not to prepare personal water bottles. This order endangers the health of vacationers||According to the local doctor: you should drink normal water every day and all day at least 1.5-2 liters after drinking DONAT water, for the need of this water we came to ROGASHKA||In this place, the hotel manager not only does not put water facilities everywhere, but prevents people from drinking freely in the restaurant at dinner and only sells mineral water in bottles - which may cause damage to vacationers. I personally know that there were people who really suffered from problems due to dehydration. A manager requires the employees to pass and follow the guests and forbid drinking water that they brought from outside - that's what I was told about the bottle of water I had.||||2. We did not have an appointment with a doctor|| They sent us to a nurse even though we asked for and paid for an appointment with a doctor.||Only after three days we got an appointment with the doctor at a place called Medical Center and the hotel was angry that we insisted on it.||||3. The equipment in the room was old and worn and not maintained properly - in the bathroom the toilet seat was broken or not firmly attached, because of this my husband almost fell. We complained about dampness in the bathroom and asked to check what the problem was, they decided to move us to another room for the night - 219 And then they demanded payment for a change and accommodation in a new room. I refused to pay, their claim was that the wetness on the floor was our fault, I should point out that if the toilets were in order the "human error" would not have happened, this is how you treat a person who is close to 80? Shame!!||||Another problem was upon departure - they demanded from us a payment of 29 euros for an additional treatment at the spa, even though we did not ask. The claim was that they spoke to my husband and he gave his consent. Since I wasn't present at the time and don't really know what happened, we paid.||I just know that my husband does not make such decisions without me. If a hotel adds expenses, it must sign the customer and transfer information before the day of departure and this is not done.||The other poor equipment in the room:||The mattresses were sunken, squeaked and also slipped from their base and every night we would pick them up again||The pillows were torn and it was not possible to sleep on them even though we took 2 each.||The air conditioner did not work properly and indicated 26 degrees at night and the heat was severe.||The room was not cleaned every day, after three days I complained to the cleaner that the toilet and shower have not been cleaned for two days and a piece of soap has been lying on the floor for several days. They just made the bed.||People were allowed to smoke on the balconies and in the yard and around and smoke got everywhere, even though the hotel was defined as green and non-smoking - it is a spa hotel and also pretends to maintain health.|||| I should note that I didn't tell all this at the reception, I just understood that it wasn't worth it.||After all this, on the day of departure, the manager Leah at the reception, shouted in my face that she still remembers the problem of changing the room and said that we are not welcome in their hotel and in Slovenia, I said that we do not plan to return to the hotel and I will try to prevent Israelis from coming to this hotel because of the bad attitude and sensitivity of the management. I also told her that they behave in an indirect manner and do not respect the guests.||||We stayed in room 418, dates June 25 to July 8 2024||...

Complaint about the rules and the attitude of the reception manager to her and about the level of maintenance of the rooms at the SAVA hotel in Rogaška, Slovenia I should mention that Slovenia is a lovely country and its people are kind and welcoming and that this is the first time I have complained about the attitude and the level of maintenance of any hotel

At the SAVA hotel in Rogaška, the public areas are beautiful and well-kept and most of the staff there were welcoming. The problem is in the treatment of management and unacceptable laws, the maintenance of the rooms and equipment in the rooms.

Poor and unreasonable procedures: According to a management order, it was not allowed to serve plain water in the hotel restaurant at dinner and not to prepare personal water bottles. This order endangers the health of vacationers According to the local doctor: you should drink normal water every day and all day at least 1.5-2 liters after drinking DONAT water, for the need of this water we came to ROGASHKA In this place, the hotel manager not only does not put water facilities everywhere, but prevents people from drinking freely in the restaurant at dinner and only sells mineral water in bottles - which may cause damage to vacationers.

*Another problem was upon departure - they demanded from us a payment of 29 euros for an additional treatment at the spa, even though we did not ask. The claim was that they spoke to my husband and he gave his consent. Since I wasn't present at the time and don't really know what happened, we paid. I just know that my husband does not make such decisions without me. If a hotel adds expenses, it must sign the customer and transfer information before the day of departure and this is not done. *A poor equipment in the room: The pillows were torn and it was not possible to sleep on them even though we took 2 each. The mattresses were sunken, squeaked and also slipped from their base and every night we would pick them up again People were allowed to smoke on the balconies and in the yard and around and smoke got everywhere, even though the hotel was defined as green and non-smoking - it is a spa hotel and also pretends to maintain health. *The air conditioner did not work properly and indicated 26 degrees at night and the heat was severe. *The room was not cleaned every day, after three days I complained to the cleaner that the toilet and shower have not been cleaned for two days and a piece of soap has been lying on the floor for several days. They just made the bed

*The statements made by Leah's manager at the reception desk on the day of departure are unacceptable such as: "Leave and don't come again, I will call the police if you don't pay, we photograph and record everywhere and you are recorded and we can check your every recording" and other offensive statements on the day of departure.

After all this, on the day of departure, the manager Leah at the reception, shouted in my face that she still remembers the problem of changing the room and said that we are not welcome in their hotel and in Slovenia, I said that we do not plan to return to the hotel and I will try to prevent from other coming to this hotel because of the bad attitude and lack of Sensitivity of the management. I also told her that they behave in an indirect manner and do not respect the guests. Michal Tainovich We stayed in room 418, dates June...

Rogaška Slatina is a beautiful small Slovenian city, very picturesque, traditional, former Austro-Hungarian empire spa resort. One of my colleagues from Nothingham UK would say "Small, but perfectly formed". It has a lot of guests from all over Europe, guests from Italy, Germany, Russia. Russians are however mostly present. As such there are lots of hotels, where few of them are deluxe category, new, some are renewed while some were very good, but they are no longer, not any more ... their patina has years of "experience" and these hotels are tired.||||One of them is also Zagreb hotel. I believe everyone, including hotel management is perfectly aware of it as well and they plan to renew it on the next possible occasion. I have to admit that this hotel was not the best choice I could do. But (there is always a but....) considering the limited budget for a family stay and very rich breakfast we had, my hotel rating would be "average". I would not be too cruel on the judgment. On the other hand if you have travelled a long way from Italy, Azerbaijan, Russia - you have not made hundreds and thousands of miles to stay in a hotel like this. Pick something else. Yet if you do not mind staying in a rather poor hotel, but still having an excellent breakfast and focusing on your health, treatments and walking around rather than spending your precious free quality time in the room, this hotel is still a rational choice.||It is associated with Sava hotel and shares its breakfast room and pool, which is extremely good fact. Breakfast is soo rich that you will not regret to have it and you will definitely enjoy it every bite or moment. Watch your weight !||Pool is also nice, with 2 whirlpools, sauna(s) ... with one word :good.||||Let me summarize good and "not that good" staff for you for an easier choice.||||Pros :||Price - budget hotel||Breakfast - a must have||Pool ||Big rooms, very big.||Excellent possibilities for walking around ( this is valid for any hotel)||||Cons :||Tired rooms, tired TV, furniture||Elevator (really scary, avoid it, use the...