Milas Place — Hotel in Somerset West

Milas place, mislead us and did not provide neither the accommodation or facilities as listing in confirmation of booking, receipt.|Service provider-Milas place guest house 2 Dorhill street , 7130 Somerset West, South Africa –||The first sign of aggravation was when we arrived to check-in at 2.00pm (as per booking.com comms) , we were told because of their (Milas Place) religious beliefs, they can only have us chick-in after 19;00 pm on the day.||Then the experience just got worse!||No Private Bathroom,|No separate lounge.|No single beds were in the room they put in is- as requested.|No Balcony, Garden view, No Free toiletries, No Safe, No Sofa- No Bathtub.|No Bath Towels, or additional bed Linens,|No protective cover on electrical Sockets in the room, near the bed,|No Electric blankets found or provided.|No soaps in shower or on vanity found or offered.|No Desk or Sitting area was in the room they placed us I,|No Iron or ironing facilities found or offered,|No Satellite channels was offered- Pay-per-view channels|No Coffee-maker ,or even coffee soluble sachets was offered or available in room.|No Fan, bath Towels/ bed Sheets or pillows (extra fee) was offered or found.|No Outdoor dining area was offered or made available.|No Wake-up service was offered or available,|No Executive lounge access was offered or made available to access.|No Wardrobe or closet in room was present.|No Toaster in room was found or offered,|No access to Dining area, Dining table, Entire unit located on ground floor was presented or offered.|No Clothes rack, Drying rack for clothing was offered or found.|No Books, DVDs or music for children,|No Sofa bed was in the room,|No Hand sanitizer was on display or offered.|No Wi-Fi network found , or password or details shared, or pick-up.||We were bullied to settle in a much smaller and compromised room , or risk not having any accommodation for the night.|These owners/management wilfully deceived us on check-in comms- refuse for us to check-in at 2.00 pm. Insisted they insisted we check-in at 19;00pm - in accordance with their religious beliefs.|No soaps ,No shower gel , No coffee ,completely disregard health and safety concerns.|Electrical plugs were exposed without safety covers.|No breakfast , was offered or schedule either communicated about or provided.|When we check-out the following morning at 7.00am -handing keys to, Reuben, he greeted me in pyjamas, and was disorientated as he had...

Milas Place-Somerset West , intentionally misled us by putting us up _ in a cheaper suite than what was originally booked and paid for. The following facilities were included in our confirmation of booking_ but not supplied! We were force us to settle in a much smaller and compromised room , or risk not having any accommodation for the night. No balcony accommodation No separate bathroom No separate lounge. No single beds as requested.

Willfully deceived us on check-in comms . refuse for us to check-in at 2.00 pm. Insisted we check-in at 19;00pm - in accordance with their religious beliefs. No soaps ,No shower gel , No coffee ,completely disregard health and safety concerns. Electrical plugs were exposed without safety covers. Waste disposal facilities(dirt bins ) was below standard. No storage facilities-ie cupboards for clothes or luggage No breakfast , was either communicated about or provided. When we check-out the following morning at 7.00am -handing keys to, Reuben, he greeted me in pyjamas, and was disorientated as he had...

Good, clean comfortable room. Good breakfast. They do not replace towels. No heating or air conditioning. No generator or lamps in room during load shedding.

Disappointed that the hosts deliberately turned off the water so couldn’t shower when returning in the evening after a long day. They turned it on again around 4am, 10 minutes before I was due to leave for the airport. Was forced to have a cold shower, got sick as a result and was also late...