Imvubu Lodge — Hotel in uMhlathuze Local Municipality

This is, simply put, THE BIGGEST DISAPPOINTMENT WE HAVE EVER EXPERIENCED. No water! Can't use the toilet, can't brush our teeth, can't even have a drink of water. We have been here since Friday. We are booked in to their "Honeymoon Suite" make no mistake very nice room but since we have arrived we have been met with incompetent staff that put the phone down in your ear and are rude, a general manager that wants nothing more that to challenge every complaint, quite aggressively I might add, because her staff is never wrong, our shower in the room hasn’t worked properly since we have arrived, reported it the 1st day and was told nothing they can do, municipality issue, reported it the 3rd day as the problem had got worse, maintenance came to the room and I showed them the problem, they agreed that there was a problem and assured me it would be rectified. Called the receptionist that afternoon to find out if the problem was solved, I was told he doesn't know but will find out and call me back immediately. One hour later, still no call back, I call again, reception still haven't called maintenance because they don't have their numbers. I ask to speak with the "reservations manager" and the phone is put down in my ear. I call back, they hear it's me and again drop the phone in my ear. Arrive Back at our room, now the shower doesn't work at all, they send maintenance again, try and do a quick fix, temporarily gets something right, we leave for a night out and upon our return, no water at all, I call this morning and all I get again is “sorry nothing they can do” they will have to move us to a different room, a massive downgrade I might add and the room have a tiny shower in that I can't fit in. After much fighting they agree to put us in a family unit, still a big downgrade but a bit nicer, so we pack up and move rooms, we head out to the beach for the day, upon our arrival back at our room my son want to go shower, NO HOT WATER!!!!!!!! I immediately call reception again. They say they will send maintenance. One hour later, still nothing. I call and ask the manager to come and see me. As i put down the phone maintenance finally arrives. He opens the hot water tap and says the will have to get all his tools and climb into the roof and see what’s going on, he believes it to be the thermostat or the element it could take up to 2 hours, it is 21h30 now. He disappears to fetch his tools. An hour goes past the manager arrives at the unit and asks me were the handyman is as his tools are outside, I reply that I haven’t seen him since he said he was going to fetch his tools. She put another rooms key on the counter and says we can go and shower there, I confront her angrily as to why the room was not checked before moving us , she has no answer for me and walks off. Another 20 minutes pass still no handy man. I call the manager again, she says he was just with her, he has told her that he told me he can only fix it in the morning, I tell her he is lying he hasn’t been to the room at all, she says she will send him immediately. At about 10h45 they finally arrive back at the and when I ask him why he lied he had no answer for me, he proceeds to start to repair the geyser. About 20 minutes in to the exercise I hear water dripping, I ask him where it is coming from he says not to worry, it is running outside the room down a drainage pipe so I ignore it, I get up to use the bathroom and as I walk in to my bed room the water is pouring out of the ceiling and the room is flooded. I again call the manager she says there is nothing she can do and sends a member of her staff to come and mop up. My wife and I ended up having to sleep in that wet mouldy smelling room for the night. Next morning upon check out I was told that they could not compensate me or refund me in any way for all the trouble as the GM was away, she would call me as soon as she returns on the Friday, and this was on the Wednesday. As to this date NO ONE has called me to make any sort of...

The waiter was so angry as if we did something wrong just by entering and sitting down in the restaurant, she put pressure on me to order even before I could decide from the menu. In postponed my drink she didn't come back to take my order for drinks, charged me R15 for tap water which I asked for before my meal. They do not greet, visibly very angry for reasons we don't know. We left before we could finish our meal as we felt unwelcome. The veggies on my meal were off before I could reach home which meant they were not fresh. I do not intend on setting foot back there and would not recommend a friend there, terrible service and terrible attitude from the staff. The 2 ladies assigned at the restaurant near the kitchen must be taken for training. No respect for customers, absence of customer service etiquette. This was the worst service I have ever encountered in a restaurant ; I had planned to come back due to the beauty of the place but opted for Spur instead, at least there I can guarantee excellent service and treatment from waiters. PLEASE TEACH YOUR STAFF TO...

This place is absolutely an amazing to immerse yourself in nature. Very private and we were lucky enough to hear the ocean from our room too. Spotless every day and the staff were very friendly and welcoming.

Tutu was an especially lovely meet as she also was a Disney alumni and connected with us at our engagement dinner. She went the extra mile and brought a surprise champagne to our room.

I would've liked to know beforehand that the beach access was closed and be advised to go to the main Alkanstrand entrance but it's really not a big deal to go around. The location is close to everything!

The restaurant and bar were both wonderful and food and drinks delicious. I adored both the sea and lake views. Truly spectacular getaway for us. Would...