St Regis Mardavall Mallorca Resort — Hotel in Calvià

St Regis Mardavall Marllocal Resort||Just completed a 7 night stay here even though it was a beautiful and serene resort, this particular St Regis fell short and the stay was underwhelming. Granted that I have really only stayed in a handful of St Regis properties and had great experiences this particular property cannot compare. For context our previous experience was at St Regis Palm Jumeriah, St Regis Bali, St Regis Cairo, St Regis Toronto. We were a group of 15 couples with 4 of us being Ambassador Elite members, and they have told me that my basis of comparing was skewed and unfair that I should not be comparing the likes of St Regis Palm Jumeriah to the St Regis Marlloca. I remain very curious would y’all agree. ||ROOMS/UPGRADES |yes we did pay for base garden/resort view room and we got upgraded to a jnr suite partial ocean view which wasn’t quite as exciting as almost every couple there was put into a jnr suite partial sea view irrespective of status or being a Bonvoy member. I confirmed with another Ambassador who got the 1 bedroom residence suite with a private pool that it was paid for outright with stars & luminous program, not an SNA upgrade. |However it was a decent upgrade that felt less special especially when the resort knew we were celebrating our anniversary, & especially that the better room categories (3-5 each) where available daily throughout our stay (checked the app and asked the FD) ||GYM. |For the size of the property it was wholly inadequate as we had a few military and health enthusiasts/gym bodies in the group and they couldn’t all go at once had to time and stagger the use. ||FOOD & DRINKS |Breakfast was buffet style and they hardly changed it up a little so it was just barely ok. Service time was terrible and extremely slow. Our party especially the seasoned travelers believed that they must not be used to servicing the large number ( the resort wasn’t at capacity they were more like at 60-70%)|Dinner was horrible service was slow & lackluster food was mostly bland. We opted to start eating outside the resort. |However the drinks were on point but pricey. |||EMPLOYEES/STAFF/BUTLERS |Don’t get me wrong they were all smiles, polite and courteous but the energy, the vibe, was terribly lacking. I was honestly expecting the can do attitude experienced at other St Regis. This is the very 1st St Regis that didn’t go out of their way to assist and cater to your need/request (for example we asked for a van to take us somewhere at 2AM local time FDA & concierge turned us down without a 2nd thought or offering alternate solution saying it was after hours had to call Uber ourselves) |Housekeeping wasn’t the greatest as you would still find candy wraps on your nightstand even after turn down servicing, had to keep requesting for bathroom items like mouthwash, shower caps, gels & shampoo, my experience at other St Regis these items get replaced regularly. Butler Services never checked in on us after the personal tour and room review during check in at other properties they checked in with us daily sometimes twice daily (St Regis Palm Jumeriah & St Regis Cairo, St Regis Bali once a day with daily notes in our suite) |Welcome gift was just a plate of 4 sad looking oranges no daily or intermittent surprises during the stay was amazed they even remembered our anniversary and sent a bottle of Champagne to the suite. ||So in all not a terrible stay but I personally wouldn’t stay here again if we ever visit Marlloca again we would...

My wife and I took a weekend away from the kids Easter weekend in April, for our first visit. We booked a great 199 euro beatthetimer rate on spg. Given this is a category 7 hotel, using 30k points doesn't really seem like a realistic option. And typical room rates seem to be 500 euro plus.  So as a Starwood Platinum I wasn't really expecting much in the way of upgrades. Given the promo rate we booked.  But boy was I wrong.

We arrived early morning, like 10am. Well before check-in. Our rate included breakfast so didn't get to see what the Platinum option is, but given that checkin isn't until the afternoon I just assumed no breakfast for an early checkin. But they apologized for not having our room ready early and invited us down to breakfast -- an incredibly generous gesture many hotels would not offer. Now I travel a lot and have seen many a buffet breakfast, but this has to be one of the best in the Starwood chain. It has everything you can imagine presented in a luxurious fashion. There is also a patio to eat seaside. Just an amazing breakfast.

Our room was ready after breakfast and we were led by our personal butler to an enormous corner suite overlooking the ocean. Again, had many a Starwood upgrade but this was palatial. The entryway hall was the size of 2 typical hotel rooms. There was a huge living room that could seat like 10 people. A kitchen. A bedroom. 2 bathrooms. And a giant walk-in closet. Has to be one of the best Platinum upgrades ever. Truly makes you value the program.  And an enormous balcony with couches and blankets. Below us was a pool suite with private pool -- so not even the best room at the property.

The St Regis is all about their famed Butler service. I'm sure they are willing to do anything you need short of covering up a crime-- but they werent very proactive. I saw something saying they provide unpacking and packing services, shirt pressing and free in room afternoon drinks among other things. But I never asked for anything and they didn't mention it. Again, I'm sure if we needed anything they would have been there for us.

The hotel itself is stunning. Built like a Spanish mansion. The grounds are impeccable. Every detail is taken care of. Beautiful outdoor pool and a great indoor spa and pool (free to use, unlike some other Starwood properties). There is also an incredible kids pool with fountains and a kids club. Next time we will definitely bring the kids. It looked great. There is no beach here, but there is a shuttle and it is close by.

The service is top notch. What one would expect of a St Regis. Staff is happy to help in any way they can. But it goes beyond that. There is no request too difficult.

Upon Platinum late checkout (again, spg resorts not required to grant this), the manager came out to greet me and think us for the business. It was I that should have been thanking him. I was there on a cheap rate. And I did thank him and assured him we will be back.

Finally, note, they have valet parking but if you are like us and rent a horribly embarrassing car to pull up to the St Regis then be aware there is free self parking in back.

This is top of the line in the SPG portfolio and deserves its...

Extremely awful welcome service.

We decided to have a couple of days rest here together with my friend from another country. Which means two different flights and different arriving time. I arrived first.

The booking was made for her name, but for 2 people. And I had all the details of reservation: the full name of my friend (sure), the booking confirmation, the number of it and even the specific secure PIN-code! But all of that was not enough for the reception to let me in. Firstly, they forgot the name I said the reservation was made for. I mean - it’s not a problem, but it’s not what you expect from 5* hotel. Not the way you are expecting to be treated. But what happens next?) They just don’t allow me to check in before my friend writes them an e-mail!! Like: WHAT?))) Maybe, call is enough? No. We can not be sure that’s it’s her calling. Do I look like a thief or a person who wants to stay for a few hours (before THE REAL person arrives) for free??? Ok. I try to call her, but it seems that she’s on her plane already. Should I wait for 3 hours? Answer is: yes. For security reasons 😂🙈

It’s so unacceptably rude!!! And unprofessional. Why do we need then all of these PINs and confirmation codes for???

If you are so concerned about security, then you should ask both surnames at the very moment reservation has been made.

I’ve just arrived. And so far it’s the worst welcome service in my life. And I’m being a member of Bonvoy for years. Sadly.

When they finally checked me in, it appeared… that we have one bed instead of two separated, as we booked! And now I have to wait for 1.5 hours more. To check-in. Again.

AND STILL NO APOLOGY. Not at all. From no one.

God… how many more „surprises“ am I gonna have? This supposed to be an amazing trip. But the hotel spoiled it from the very beginning.

P.S. What I have to add after the full stay: Breakfasts are for sure don’t worth 5*. It’s 4. As was already written by someone here. We called twice to SPA-reception to book the treatments. No one answered. It was 5:45 pm. We called to the main reception and asked for help - either connect us or call back or at least give us the information about treatment variety. Guess when we got the answer? At 7:40, when came by foot and asked again. But SPA closes at 8, so)) Thanks. They don’t have a thermometer. Usual one. When I felt sick - they couldn’t provide me this absolutely basic stuff. And I insist - that’s far more dangerous than what they think is. Also, it’s a huge break in the hotel security police. I’ve stayed for 3 nights, it’s been almost a week after the first part of this review, but still no one has contacted me or apologized. Oh, no! They did! After my stories in Instagram) What a service… Fantastic!

I don’t have anything to add. Just find a really good 5* hotel and enjoy wonderful Mallorca!...