Hotel Vibra Algarb — Hotel in Ibiza

The worst hotel in Ibiza - do not waste your money staying here.

The food in the buffet is always cold and there are no options for vegetarians (except salad - which was unhelpfully pointed out to us during our stay by hotel staff). We were served raw pork and when we raised the issue with the chef we were told 'ohwell'. There is no dining service whatsoever - you need to get your own cutlery, cups, drinks etc.

The hotel rooms are tiny. Whilst house keeping visited every day they may as well have not bothered. The beds aren't changed and the floor is never swept or cleaned. When I dropped a sock on the floor I picked it up with a clump of hair and dust from previous guests. The walls are extremely thin so you can hear everything from other rooms and the hallway - including people coming in, singing/slamming doors etc at every time of night and through the morning. The phones in the room dont work, not even to call reception. There are no amenities in the hotel room at all - no tea or coffee making facilities and no water.

There is no free water in this hotel - there is no 4* hotel in the world that I have been to that has a water vending machine in the foyer. But when the machine swallowed £10 and didn't give us any water the reception called us liars and said we couldn't prove it had happened.

Vibra have introduced a ridiculous cup system, clearly just a way to reduce the number of staff needed for the pool area and a cost saving exercise so that guests can only have one drink at a time. There is absolutely no sun bed service whatsoever, no staff around the pool at all. The lifeguard goes around collecting paper cups/plates, wiping tables and putting beds back together. The drinks are all watered down if you have an all inclusive band you get the absolute pits in terms of quality of drink. We were even denied a straw because 'you have to pay for that'

The pool area is so over crowded, there is not nearly enough beds for the number of guests in the hotel and the beds they do have are on top of each other. The poolside toilets are disgusting and only cleaned at the end of the day so any faeces or vomit just sits there in the heat all day long. I don't even know how it is possible but the floors all over this hotel are dirty and have bits all over them. The pool isn't cleaned nearly enough - it is green and has turned a white bikini and white inflatable mouldy. The pool bar closes at 6pm but they bring the shutters down from 5.30pm - the staff just don't care at all and clearly don't want to work.

The absolute worst part of this hotel is the service which is either atrocious or non existent. You have to queue for everything, the hotel are woefully understaffed and the staff they do have are miserable and over-worked. Staff do not smile and do not say please or thank you.

During our stay we decided to catalogue the problems we experienced and tried to raise them with hotel management in advance of making this review. We asked Carmen on reception for a meeting with hotel management, she said someone would call us the next day. 3 days later we followed up at reception as we hadn't heard anything and were given a complaint form to fill in. We filled this out and were eventually invited for a meeting with the hotel Manager Maria. She listened to our issues and promised to follow up with a call. When we raised this with the 'guest experience manager' Victoria a few days later she said Maria had been trying to call us on our room phone - completely neglecting the fact that our room phone wasn't working was part of our original complaint (!) Victoria backtracked and said Maria had 'probably' tried to call us. She obviously had not read our complaint. Victoria is an abysmal guest experience manager and has no place working with guests face to face.

In all, this hotel is maximum 2. It is absolutely nowhere near a 4. Do not waste...

Well, what should I write about this property, it looks huge, has a good swimming pool, nice view, and a great location, everybody should feel pretty good about it right? I also felt so while booking it, but "Welcome to Vibra Algarb", where the staff is insensitive, rude and are only wanting to do check-ins, once you have checked-in, they don't care. There are series of instances that happened right from day 1: No complimentary water bottles were provided in the room, even a 1* hotel will provide you with at least 1 water bottle, you got to buy water for €3 per bottle from their vending machine, what a shame for a 4 star. No water glasses, the ones kept in the washroom, the hotel thinks you must be fine with that. Water glasses quality: cheap quality plastic glasses. No tea-coffee kits, No kettle, wow, such a beautiful property.... Dental kits, you never get dental kits replenished, if the toothpaste is finished, they don't bother putting another one for you and when you request them, somehow housekeeping staff feels offended. Red ANTS in the room, yes they have red ants crawling everywhere in their room, wherever you go, balcony, in the room, red ants will capture and will wait to get inside your shoes. Our washroom door got locked and we wanted to raise a complaint, NOBODY on their front desk was interested in picking up the calls, and when you go down you see that they are super super busy in check ins, we waited for them to complete the check in process and before marching ahead with another check-in we asked them about this and one of their Front Desk immediately took another check in person and said: "Don't you see what I am doing?" This was horrendous, is that what you call customer service? Is this the way to talk with your guests? we are seasoned travelers and have been staying in finest properties throughout the world but never ever has a front desk person or a hotel person said something like this. In the meantime we approached Camila, the other front-desk person, she did listen to our problem about bathroom doors getting locked, but said our technicians are not available at night, but our security person will do the job for you. Yes, I think the security person possessed some technical skills and managed to open it for us. How wonderful is that. Had it been he wasn't able to, then, I am sure, we would be left with no option apart from using their common washrooms, as Vibra Algarb would not change the room for us, they're definitely not the most helpful and hospitable set of people to deal with. For every thing you ask- they say-"No, we don't have", we don't have the shaving kit (basic necessity), we don't have the technicians, our ac's don't work, we can't give you toothpaste, we can't remove ants properly from your room and blah blah blah... Then coming to the housekeeping, the rooms were cleaned for the heck of it, no proper cleaning and on the last night, the bed sheets was not even replaced, I could see that the sheets were same old, as they are white, it's quite understood that it gets dirty pretty easily, and they get replaced every single day atleast in every reputed property. Coming to air conditioner, fabulous performance (wow), does not cool the room, on calling their technician (I am surprised he came) he said- this ac is old, every room has the same and it won't perform beyond this capacity and I am sorry I can just put the vents downwards apart from this nothing. Well, what could be done, ADJUST, as we have paid for this property, ADJUST and stay at the exorbitant price. And yeah, their elevators, why must I forget this one, they have three OLD ELEVATORS (at least they look old to me with their condition and noise) were shaking while coming and going from first to fourth floor and vice versa, the only recommended option was 'Take the stairs' and yes we did take them, as we were quite scared to...

Well, what should I write about this property, it looks huge, has a good swimming pool, nice view, and a great location, everybody should feel pretty good about it right? I also felt so while booking it, but Welcome to Vibra Algarb, where the staff is in-sensitive, rude and are only wanting to do check-ins, once you have checked-in, they don't care. There are series of instances that happened right from day 1: No complimentary water bottles were provided in the room, even a 1* hotel will provide you with at least 1 water bottle, you got to buy water for €3 per bottle from their vending machine, what a shame for a 4 star. No water glasses, the ones kept in the washroom, the hotel thinks you must be fine with that. Water glasses quality was cheap quality plastic glasses. No tea-coffee maker, No kettle, wow, such a beautiful property.... Dental kits, you never get dental kits replaced, if the toothpaste is finished, they don't bother putting another one on for you and when you request them, somehow housekeeping staff feels offended. Red ANTS in the room, yes they have red ants crawling everywhere in their room, wherever you go, balcony, in the room, red ants will capture and will wait to get inside your shoes. Our washroom door got locked and we wanted to raise a complaint, NOBODY on their front desk was interested in picking up the calls, and when you go down you see that they are super super busy in check ins, we waited for them to complete the check in process and before marching ahead with another check-in we asked them about this and one of their Front Desk immediately took another check in person and said: "Don't you see what I am doing?" This was horrendous, is that what you call customer service? Is this the way to talk with your guests? we are seasoned travelers and have been staying in finest properties throughout the world but never ever has a front person or a hotel person said something like this. In the meantime we approached Camila, the other front-desk person, she did listen to our problem about bathroom doors getting locked, but said our technicians are not available at night, but our security person will do the job for you. Yes, I think the security person possessed some technical skills and managed to open it for us. How wonderful is that. Then coming to the housekeeping, the rooms were cleaned for the heck of it, no proper cleaning and on the last night, the bed sheets were not replaced, I could see that the sheets were same old, as they are white, it's quite understood that it gets dirty pretty easily, and it must get replaced every single day. Coming to air conditioner, fabulous performance (wow), does not cool the room, on calling their technician (I am surprised he came) he said- this ac is old, every room has the same and it won't perform beyond this capacity and I am sorry I can just put the vents downwards apart from this nothing. Well, what could be done, ADJUST, as we have paid for this property, ADJUST and stay at the exorbitant price. And yeah, their elevators, why must I forget this one, they have three OLD ELEVATORS (at least they look old to me with their condition and noise) were shaking while coming and going from first to fourth floor and vice versa, the only recommended option was 'take the stairs' and yes we did take them, as we were quite scared to put through it.

The only good thing is that, being vegetarian, we had some options at breakfast, their spread looked good and of great quality with freshly...