HM Dunas Blancas — Hotel in Palma

While I want to begin by acknowledging that the hotel staff were polite and generally had a good attitude, this is unfortunately where the positives end.

We booked this hotel as a couple through Jet2, fully aware that it was marketed as a lively destination. However, what we experienced went far beyond “lively” — it was chaotic, inappropriate, and completely unmanaged.

On our very first day, a group of young German men dominated the pool area, shouting across the pool and engaging in vulgar behavior. One man exposed another by pulling down his shorts and then proceeded to touch him inappropriately — all in full view of other guests, including women and children. This was not just immature; it was offensive and completely unacceptable.

On another day, a different group of young men were chanting, shouting, and drinking excessively in the pool, making it impossible for anyone else to enjoy the facilities. There was no intervention from staff.

We also had to endure guests blasting their own music from personal speakers, both poolside and from balconies, clashing with the hotel’s music and destroying any chance of relaxation. Again, no action was taken.

What’s worse, these disruptive groups appeared to receive preferential treatment — including free bar snacks — while the rest of us were left to tolerate their behavior.

The hotel infrastructure didn’t help either. The lift in reception was unreliable, often stalling or failing to open unless you repeatedly pressed the button. The TV in the room had no functioning English channels.. Doors were constantly slamming and shouting continued well into the night.

The hotel clearly caters almost exclusively to German guests — from the newspapers in the bar to the breakfast options, which were lukewarm and uninspired.

The pool bar food was passable, and the room itself was clean and spacious. However, the lack of a sink in the toilet (it was oddly placed in the main room) was inconvenient and unhygienic.

The only real positive was the location — close to the beach, bars, and restaurants — but that alone does not make up for the overall experience.

I understand that a lively resort will attract a certain crowd, but what we encountered was far beyond rowdy. It was disruptive, inappropriate, and completely unmanaged. The hotel failed to provide a safe and relaxing environment for all guests. Until management takes serious steps to control guest behavior and enforce basic standards, I would strongly advise couples and families to...

Stayed here for 4 nights as a couple and we were generally fairly happy with our experience. First impressions as we came into the hotel were good, the lobby is pleasant and the check-in was quick and efficient. Our room was on the 3rd floor, and although it was clean and functional it was fairly basic and on the small side. There was a TV and mini-fridge, but no kettle. We had 2 single beds pushed together rather than a double, and the shower/toilet room was tiny with no sink, so you have to use the sink in the main room to wash your hands after using the toilet. The hotel wasn't too busy while we stayed there, but on the last night before we travelled home there seemed to be more people coming back to rooms on our floor in the early hours of the morning. We did notice how much the noise from the corridor (doors slamming, people talking etc) carried into our room, which isn't ideal when you have to get up for an early flight, and when it gets busy I imagine it wouldn't be great for families with young children. Outside, the pools were good for cooling off when sunbathing, and the pool beds and chairs were comfortable and plentiful.|The location worked really well for us. The hotel is a few minutes walk from the long sandy Palma Beach, where the seafront strip provides lots of bars and restaurants. As others have mentioned, the area mainly caters to German tourists who come to party, but we didn't mind this at all and the atmosphere always seemed jovial and good-spirited while we were out. We caught a bus to Palma one day (service number 23 or 25) which was only €2 each, and from there took another bus to Soller which has a beautiful beach and is quieter and more sedate than...

Just returned from a one week stay at this hotel. Check in was smooth and staff very friendly at all times. Rooms are compact but smart and clean with a daily maid service and towel change. Air conditioning is included (which was definitely needed!) and a safety deposit box is 3 euros per day. Breakfast is served between 7.30 and 10.30a.m. and there is an extensive choice from fruit to full monty. The hotel is very covid aware and they have put in as many measures as possible to reduce risks..hand sanitisers..social distancing..compulsory face coverings to be worn when moving around the hotel...we witnessed staff reminding guests to put on a face covering when someone didn't have one on...very reassuring!! There are 3 pools in different courtyards and a combination of sun loungers and double sun beds. We experienced temperatures of 35 degrees+ and the courtyards can be too much at times but there are plenty of shaded areas. The hotel is just across the road from the beach and entrance is manned by security staff. We didn't particularly like the beach as we found it to be occupied by groups of young males who chose to drink all day and were intoxicated but the hotel has no control over this. A nicer area of beach can be found towards the Arenal end which is just a 10 minutes walk. The only down side? Drinks appear to be...