Globales Acuario — Hotel in Puerto de la Cruz

STAFF: On arrival we had the most grumpiest staff member on shift grey hair and glasses on. Me and my boyfriend arrived late and asked where could we get food and he ignored us, I asked for a big room and was given a dirty shoe box B103 and be aware no lifts in the hotel so your carrying heavy suitcases that weigh 17kg up the stairs so imagine been on 3rd floor, that was on the outer blocks of the hotel as the main hotel they claimed it to be full but yet barley anyone in the hotel they just could not be bothered to move us. I said have epilepsy as well and couldn't really do stairs but again they could not be bothered to move us even with medical conditions.

The other staff members where not up to scratch either i dont know if it was because of the language barrier or what but as a hotel receptionist myself in the UK with my guests who do not speak English i use google translate to interact with my guests, these didn't even bother. The other guy on reception on a night i asked to book a taxi all he did was call they did not pick up and he said not available but yet i walk down the road to ask another hotel and he was kind enough to book one with in seconds. So i give a shout out to Apartamentos Los Dragos Del Norte for there kind customer service not here.

FOOD; The food was not edible most nights i mean who wants to eat black inked rice and fish that looks like to be in sick, no one wants to eat chips every night either. Breakfast was edible and that's about it they dont think to put pancakes or a verity on just full English breakfast but yet again it was a 2 star hotel so couldn't expect anything more.

ROOM; I had to take dettol anti bacterial wipes as working in a hotel myself i wasn't expecting the room to be spotless but i did not expect tooth paste marks all over the glass bathroom shelf. A yellow toilet seat that has probably not been changed since it got put on when opened. It was filthy my white socks turned black the floor was that dirty cockroaches in the room and cobwebs and dust all over i could not stop sneezing. Be aware no air con we asked for a fan to be told 80 euros for 5 nights to be told we would only get 10 euro back, so we found a electric shop not far away and paid 12.50 each so 25 euros for week and got our moneys worth.

Facilities 0 no kettle in the room, bar was never open only when dining room was open so could not sit with coffee or a glass of wine. Had no aircon and if your in b103 no balcony

LOCATION: In a bad location no shops near by and beach 20 mins away but was expecting that, if your disabled this is not the hotel for you hills and hills they don't stop so steep to. Room B103 bad location bin wagon wakes you up at 6am and shouting of the locals walking by.

OVER ALL: only good thing about this place was comfy beds i was not expecting it to be spectacular as its 2 star but the customer service could be better as someone who works in a 3 star hotel in uk customer service costs nothing. And i will not be returning to this establishment not that they be bothered the looks they gave me and my partner half of time just for asking simple things like late check...

The worst hotel I have ever stayed in,well I think the pictures speak for themselves,we were allocated room 608 and I quote 'standard double bedroom with shower,toilet,balcony and terrace' The room was filthy,small and poorly furnished,it had no electric either,I complained and was lied to by the very unhelpful receptionist who told me that this was the only room available but did get someone to switch on the electricity supply.I booked this hotel to celebrate our wedding anniversary thinking we would get the room we had booked,my wife was so upset she asked to get the next flight back,so I then complained again and told a different receptionist that I was refusing to stay in the room,I asked for the manager but was told he was not available ! But if I stay in the room for one night 'they will see what they can do in the morning' well there was no way I was staying in what I can only describe as a dump of a room,so I persisted and eventually they called the manager who 'upgraded' us to room 101,Upgraded I laughed this is what we booked ! Bearing in mind only an hour before I was told they had no other rooms. All in all its not a good hotel,it needs complete refurbishment and falsely advertises its facility's. Absolutely nothing good to say about this hotel,the new room we were given was next to the lift operating shaft so was constantly noisy,the windows rattled throughout the night,the fridge door lock was broken so we had to use a small table to wedge it shut,the only reason it isscored by me as one star is because you are unable to review this rating site with no stars which without any hesitation I would give it. Do yourself a favour and book a nice hotel as this one is rubbish by...

A place to remember! The only two people that were good there it's a man next to swimming pool,I'm saying like that because I'm not sure about his position there. He isn't a life guard because he was swopping the floor sometimes and sometimes he was talking care of people in the swimming pool! And the second one it's a skinny reception guy! Oh my goodness he was so sweet with a very warm smile!! And now about the place! Very confusing entrance! And even when you enter you need to go stairs up and down,no signs where to go! And the most important is that I was carrying my luggage!!! Nothing is made for tourist to enter. Even to our room at the second floor I needed to carry my luggage by myself!!!!! Service the worth and confusing! I wanted to have a cup of just green tea at 10 in the morning! But no,it's impossible! The first floor kitchen says our machine is cold already get it at 11 in a bar next to swimming pool! Waiting till 11. Very happy with a wish to drink a cup of tea. But at 11 bar opens and says that you can't get a tea there only in the kitchen!!!!!!!!!!!! thank you for great morning! Food! We also got breakfast there! It was a field trip or something but the place was full of kids and garbage but the staff doesn't care about your comfort. Even if you arrive a little earlier than school kids and ask for a place next to the window they would reject you to take it. Because they still didn't clean it!!! Dirty and uncaring place! The room was like Soviet Union army! Three beds next to each other! I would not return and would not recommend it to anyone who looks for a...