Hotel Tigaiga Tenerife — Hotel in Puerto de la Cruz

The room was wonderful, the beds were so comfortable and the location was spot on for everything we wanted to do. However, I toggled between giving it a 3 star or 4 star. First I will say almost all of the staff was AMAZING! Especially the ladies at reception. My only issue with staff, that threw off my experience was with one of the managers Yeray. On my birthday, we were heading out to dinner but i was alittle hungry so i decided to go to the buffet for something to hold me over before the resturant. There was some confusion on what was included with our package (mainly because of the language barrier as much workers only spoke spanish) but instead of confirming with the reception or pulling me to the side away from guests. He ran after me saying I needed to pay for my bill very loudly (which was 3 slices of fresh baguette and butter). It was so embarrassing, we travel alot and I've never experienced anything like this. At the end it was removed from our bill and the other manager apologized (kind of) the next day but it left a bad taste in my mouth, especially because I am a person of colour and there's already a negative connotation there. In addition, the manager who embarrassed me, didn't even make any effort to apologize to me. ||Now for the BUT. If you are a person of colour (Black), I would probably choose a different hotel. Nothing wrong with being the ONLY black people there but we got non stop stares. At first I was like ok, 99% of the guests were older Europeans, so maybe they just were intrigued. But it was VERY uncomfortable. It was like they've never seen a POC before. They would stare while me and my husband ate, walked around, went out to the balcony. And it wasn't just a glance, it was an over extended amount of time. All in all, it wasn't enjoyable to be around the other guests if that's the type of trip you're looking to have. The reason I did keep it at 4 stars was because everything was perfect otherwise. VERY clean, VERY organized, good tasting food (although redundant at times) and for what we came here for (a place to sleep and to be central to all of our attraction), it was a great...

The room was wonderful, the beds were so comfortable and the location was spot on for everything we wanted to do. However, I toggled between giving it a 3 star or 4 star. First I will say almost all of the staff was AMAZING! Especially the ladies at reception. My only issue with staff, that threw off my experience was with one of the managers Yeray. On my birthday, we were heading out to dinner but i was alittle hungry so i decided to go to the buffet for something to hold me over before the resturant. There was some confusion on what was included with our package (mainly because of the language barrier as much workers only spoke spanish) but instead of confirming with the reception or pulling me to the side away from guests. He ran after me saying I needed to pay for my bill very loudly (which was 3 slices of fresh baguette and butter). It was so embarrassing, we travel alot and I've never experienced anything like this. At the end it was removed from our bill and the other manager apologized (kind of) the next day but it left a bad taste in my mouth, especially because I am a person of colour and there's already a negative connotation there. In addition, the manager who embarrassed me, didn't even make any effort to apologize to me.

Now for the BUT. If you are a person of colour (Black), I would probably choose a different hotel. Nothing wrong with being the ONLY black people there but we got non stop stares. At first I was like ok, 99% of the guests were older Europeans, so maybe they just were intrigued. But it was VERY uncomfortable. It was like they've never seen a POC before. They would stare while me and my husband ate, walked around, went out to the balcony. And it wasn't just a glance, it was an over extended amount of time. All in all, it wasn't enjoyable to be around the other guests if that's the type of trip you're looking to have. The reason I did keep it at 4 stars was because everything was perfect otherwise. VERY clean, VERY organized, good tasting food (although redundant at times) and for what we came here for (a place to sleep and to be central to all of our attraction), it was a great...

Everything from the very warm welcome by the staff who were very soft spoken and guided us very nicely, to the amazingly clean rooms and very ample in size, the bathroom was super clean and quite big too and we loved the superb breakfast spread and the whole staff was so welcoming and nice there too. The swimming pool is amazing too and the gardens are so well maintained. They even got us a nice Berries juice by the poolside. The property is really very very well maintained. It shows the owners run it very nicely and take care of their staff as well as their guests very well!! I will recommend this hotel to all and will surely return again!! The location is very prime too, in the middle of nature, There is ample parking available just 2 mins away from the hotel and if there isn't, you can park inside the hotel's Gated Parking for 7€ a day. Our 2 year old Daughter was so sad because she didn't want to leave the Hotel and Go back home, they made her feel so special there!! We went to Tenerife to Take our daughter to Loro Park and it's literally 5-6 mins by car from the hotel. There is the La Villa Mall also 5 mins away where you get everything you may need including an Alcampo Supermarket and restaurants are plenty nearby the hotel. The hotel itself has a very famous restaurant that is open till 10:30 or 11 in the night and has a...