Sirenis Hotel Club Siesta — Hotel in Santa Eulària des Riu

Pros

Most of the staff (especially Luis) was amazing but they work so hard from morning to night and it began to show as they were so tired, this did sometimes reflect on the service. One member of staff to maintain a bar with over 100 rooms is not enough.

Enough sun loungers

Cons

When we arrived and before we had even checked in we were asked for 50 euros tourist tax!!! We arrived in the early hours of the morning and there was no food or drinks available (other guests told us they were looked after so it clearly depends on who you get on shift as we had to go to a bar opposite and pay!!!). This hotel sadly does not reflect the advert written for it! All inclusive it is not this, you have to pre order and select a package deal for the mini bar!!! Drink and eat when they say, as there are time restrictions. We were 3 weeks from the end of season so they kept running out of items: ice-cream, beer, onion rings... I asked for dietary requirements and this was adhered to for ONE day! Food was always cold from the hotel counter and we had to use a microwave to heat it up. Drinks were served by staff in the restaurant ("canteen") but they were too busy so you had to keep chasing someone for a drink as unable to help yourself!!! Drinks were served in plastic or paper cups to save on washing up but many, many times mine had lipstick on. Drinks were okay but watered down and 3/4 of the glass was ice so unable to taste drink.

Entertainment was one guy who worked when he wanted and not to the timescales on the notice board, he chose activities to suit him and not the crowd, he turned off 'his' music which was on loud speaker and on repeat (same old songs) when he took a break so as "for the great pool scene" there was no atmosphere (thus making this a retirement home), therefore I would not recommend this hotel for entertainment as basically you had to make your own (which isn't a problem BUT we chose a hotel which was meant to have this included day time and evening time so extremely disappointed). It rained for a couple of days and was told to play a board game, which had pieces missing and was covered in food debris. In over week I did not see any aqua aerobics, water polo or volley ball as your website and their schedule states - it was a joke. I even asked him several occasions what is available and he said nothing, no-one wants to do anything. So one day we turned up with 2 other couple and said we want to participate he "let us" have 2 goes and said times up!!! We were there a total of 10 minutes and he were not allowed to continue the game without him, he left and when and sat in the bar chatting up any single women he could find, so insulting. Evening entertainment was ridiculous, he half hearty called out bingo numbers for 5 minutes then a 20 minute quiz before closing for the evening, entertainers were not around 'it was end of season".

Plus the ceiling and lights were dripping with water when we showed the staff they yes YOU need to tell someone to get fixed!!! As for the a la carte restaurant 'you were only allowed to use one visit per stay'!!! Pool side grill was one guy cooking for the whole hotel and was basically anything they had available deep fried! As for the spa - this was not mentioned or highlighted anywhere! Same as the water taxi!

With all this i feel robbed as this was not worth the money we paid and having known all this would not have booked this place, It is very sad as it has so much potential. We spoke to the rep but she was clueless and went home after a couple of days so had other reps who really didn't...

We've just returned from a wonderful week at this hotel and overall, we had a fantastic, relaxing time. I want to start by saying we would absolutely recommend it, but with the important caveat that you should manage your expectations regarding its star rating.||Let's start with the highlights, because there are many:||The Positives:||· Impeccably Clean: The hotel is spotless. Our room, the pool area, and all the communal spaces were cleaned to an exceptionally high standard every single day. Housekeeping does a brilliant job.|· Exceptional Staff: Every single member of staff we encountered was friendly, professional, and helpful. This goes for reception, the waiting staff, the bar team, and the entertainment crew. They are a real asset to this hotel.|· Comfort & Rooms: The beds and pillows were super comfy – a real win for us as we're usually picky sleepers! We both slept great. Our room was lovely and spacious, though the glass door to the toilet was a slightly odd choice.|· Atmosphere & Clientele: The hotel has a really nice, cozy vibe. It's not too big, not too small. We also felt the other guests were lovely – a really nice mix of polite and friendly people, which made for a great atmosphere with no rowdiness.|· Location: The location is perfect. It's a short, 10-minute stroll along a beautiful riverside path to the beach, where you'll find plenty of shops and restaurants. A tip: head to the little beach to the left of the bridge – it's beautiful and has great facilities.|· Drinks & All-Inclusive: The all-inclusive offering is great for drinks. There's a good choice, plenty of cocktails, and ice creams are included. The bar opening times were also very good.|· Entertainment: We really enjoyed the daytime entertainment, particularly the pub quizzes! It was a nice way to spend an hour.||The Considerations:||· The Food (A Mixed Bag): This is the hotel's main downside. The breakfast buffet was excellent with a huge choice and lovely food. Lunch was okay. However, dinner was a real let-down for us. While there was lots of choice and excellent allergen labelling (great for those with intolerances), the quality was poor. Almost everything tasted and looked highly processed, as if it came straight from a factory. The exception was the fresh salad bar, which was always superb.|· The Star Rating: This is crucial. The hotel is sold as a 4-star on TUI, but in our opinion, it is definitely a 3-star hotel. A very good 3-star, but a 3-star nonetheless. We feel some guests might be disappointed if they are expecting true 4-star amenities and dining.||Overall: We had a brilliant holiday and would recommend this hotel to friends, but we would be very clear that it's a fantastic 3-star option. If you go expecting that, you will have a lovely time thanks to the amazing staff, spotless cleanliness, comfortable rooms, and great location. Just be prepared for the evening meals to be more about fuel than...

Outside The resort is small - pictures online are deceiving One medium pool and a small kids pool Not enough sun loungers/parasols for guests Parasols are not large enough for the sun loungers Paid €15 for a cabana and was told it comes with sangria which I didn’t get The cabana did not have weighted curtains just thin sheets that blow everywhere and was ripped Gym has very old equipment There are lounging areas overlooking the pool/outside that could be useful but just empty space

Inside Reception staff are lovely Richard Pepe and Claudine WIFI is quite good Rooms are spacious but dated Horrible brown doors that slam Well cleaned everyday Could not control the AC TV had British channels but would play up at times i.e not turn on, freeze, would have to unplug it multiple times No USB ports in rooms Room 10 had ants/winged ants infestation would see 13-20 ants/winged ants on the toilet floor each day asked multiple times for the window which doesn’t open to be sealed. They sent the housekeeper with fly/any spray and when asked again was told the handy man would seal the window he came and fixed the toilet door instead :/ Shower was good had an option for over head or normal adjusting head but the hose was not attached and was leaking from the bottom so not much pressure They left a nice soap bar on the last night of the trip

Anemeties It is a short walk to the beach around 10 mins and 15 mins to some shops which have nice bars and restaurants open in the evening You can get a 40min bus (but felt a lot quicker) into elvissa for McDonald’s, Zara and other stores/eateries

Food The food is very basic and of a low standard It is made for the British palate - very bland food The meat lasagne and meat cannoli had mushed mince inside as if it’s made for elderly people in a care home The snack bar food is awful I didn’t know burgers (chicken or beef) could be so bad No authenticity to the Spanish tradition and culture The Brazilian restaurant onsite is nice but again food is a little unseasoned and lacked flavour

General This is a British dominant hotel hence the bland tasting food Not very engaging for other ethnicities The outdoor area seems like a British pub in the evening Some of the bristish guests would stare as if certain ethnicities should not attend this resort A few of the guests however were lovely and would smile make small convo I over heard a very loud gentleman say to staff “I will see you next year. I’ll be back next year”

I for one won’t...