The Koos Hotel — Hotel in New Taipei

NOT RECOMMENDED*||||My parents originally were staying at this hotel from 8th to 10th of October (2 nights) in a twin bedroom. As I flew back to Taiwan one day earlier, we asked the hotel on the 8th whether we would be able to add an extra bed or change to a triple room for the next night. Hotel offered to move us to the triple room and charged the fare difference. ||||Turned out the air conditioning in the new room was not working and the whole room was stuffy and hot as the windows were sealed. This was in October when the temperature at night was still 28 or 29 degrees so it was unbearable. Hotel staff came and had a look himself, agreed the air conditioning was not working, however suggested he could not do anything about it as that was the only triple room available. We asked to move back to a double room with an extra bed and be refunded just the fare difference between that and the triple room. Hotel staff advised us they won't be able to make any refund which I found very unreasonable, after all, it was the the hotel facility not functioning. In the end he gave us a "stand up fan" for the night and did not apologise for the lack of working air conditioning. There was also a very pungent sewage smell coming from either toilet or the air conditioning pipe lingering in the room.||||The rest of the hotel is not worth mentioning, it was aged and outdated and desperately needs a renovation. The front desk staff looked like he was hating life and did not acknowledge any guests walking pass with a smile or a nod. Breakfast was mediocre at best. I don't normally care about breakfast buffet as long as it was fresh which in this case was not. Lettuce looked like it's been out in the air for hours and had turned black. We had to advise a kitchen staff the alfalfa sprouts were not edible as it was soggy and black. It seemed like they were not supplying fresh salad on a daily basis and is rather concerning in terms of food safety. ||||Overall definitely not worth...

The room was dirty, grease / oil on the furniture and was smelly (it was a no smoker room).During the night you couln't open the window, because it was too loud, the whole night. No chance too have another room. WC did not flush starting from the first day, it was repaired later. Water had so much chlor in it that you could smell it in the bedroom. Reception: No service, I asked where to eat or where to visit something, but they had no interest. WLAN it did not worked at all, after 3 times I informed them I gave up. In the evening/night there was no manager responsible. They couln''t say Good morning or good evening. The breakfast was toast - do it yourself -, butter and marmelade for European otherwise nothing else except for Taipeh typical menu. 3 days long the hotel was disinfected against a very dangerous illness!!! When I paid the credit card device did not accept none of my 2credit cards till another employee came in and suddenly I cold pay. One week later I asked by e-mail/trough my company which booked the room to send me a copy of my invoice because I did not find it anymore... we sent 3 reminders = NO ANSWER , but they received the money according to my credit card company. Well I had to stay there a couple of weeks, but next time I will choose ANOTHER HOTEL. Btw they were not willing to call me a taxi, since I had to go to work every day. Furtunately the last day the company chaffeur drove me from Taipeh city to...

Unless you have to be in the Dapinglin area or are on a tight budget, there's really little to say to compel anyone to stay here. ||||Not that it was awful - we've actually been in others in other countries that have been worse. But it is basic and the breakfast very limited and quite grim.||||The hotel is housed in a residential square that is run by a Christian organization - for that reason the address can be confusing. It's a couple of minutes from Exit 2 of Dapinglin MRT station (step access only - otherwise it's Exit 3 or 4 for escalator access) once you get your bearings. That's the best way to get to the hotel.||||At the square where the hotel is in, you're surrounded by a church and an office block that houses conference rooms/offices. You may end up thrown into huge groups of conference attendees during your stay if the timing is wrong.||||The hotel is in dire need of an update but I'm not sure they can afford it. As a place to rest your head while in Taipei, it's...