A conference at which I was a speaker was held at this hotel. The hotel had a few positive aspects otherwise the experience of staying here was not that memorable.|Positive - it is located in a place close to some shops for souvenirs and chitenge, isanga, etc shopping. Walking distance to the vibrant Kariakoo market and the famous Akemi revolving restaurant. Staff are very courteous and helpful, common areas are reasonably clean. The fruit at breakfast was very nice and fresh and kept in a transparent fridge. That was really nice.||Negative - The hotel driver came late to the airport, the rooms look old mostly due to the wallpaper which definitely needs replacing. I discovered that the room safe was not working and reported the same day I arrived. This was never attended to (Room 923 on the 9th floor). The bathroom only had a single lonely looking towel. One day when I came back to the room to take a quick shower, the lonely towel had been removed for washing maybe but no replacement had been left (could be because housekeeping was still working on that floor). The toilet after the second day didn't work that well either but I did not bother reporting seeing they could not even fix or replace a safe. The breakfast was extremely limited, no whole wheat bread, neither was there a choice for cereals apart from plain cornflakes and another type of corn pops. There were no vegetable options at breakfast for the 3 days I was there. The pancakes were tasty though and so were the dried matoke.||I would not wish to stay here again unless there was...
Read moreI stayed in this Hotel for two nights doing very special reserch, from Saturday 29 Feb till 30th (Monday morning) and found the following and found the following;||1. Reception team: Very friendly, helpful and always thinking how to help their guests.Thank you all and expect to see me again very soon.|2.Housekeeping: Good team which needs more training from Management.|3. Restaurant: Breakfast buffet should be improved by putting more food selection. Waiters and Waitress communication skills should be improved.|4..Kitchen: Out of 100 marks, what i can give is only 10. All Chef's should be aware to work in a Hotel and not a guest house.|Drivers: Very friendly, Good driving, very helpful. |General feedback: Management team shouls some times pass and speak with their guests to receive their opinions or problems. Human resourses department should at lease provide to his/her employee name tags in order to be aware by who you are saved with or assisted. Trainees should not be considered as employees, instead they shoud be trained. All hotel staff should be trained to call their guests by names other wise they can use Sir or madam instead of using the word...
Read moreWent for Usiku wa Mwafrika and sadly this was not the charming eccentric night we had loved some 4 years ago. The food was disappointing, absolute lack of variety that it felt like the 12,000 lunch buffet at work. I was going to give them 1 point (just for the environment) but I added another one for the tea which was superb with flavours and maybe because of the ongoing renovations, things were a bit tight. Having said that, there was the horrible service that you simply cannot dismiss . We were a group of 10, and even then it didn't help elevate the attention we got. We constantly had to look for a waitress and if she came she had no response to our queries. Honestly if you were going to take your guest to an African experience, you are better off cooking for them at home! Did I mention the music did via to Asian as well!! (After the first bit of old...
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