U Pattaya Hotel — Hotel in Chon Buri Province

"Uncomfortable Stay with Multiple Safety, Maintenance, and Service Concerns"

My recent stay was quite disappointing due to several issues that need immediate attention. On the first night after our return, we found the floor in our room to be abnormally wet. After contacting the front desk, a technician explained that this was due to temperature differences, leading to condensation. While I understand the science behind this, it’s not something one expects to deal with in a hotel. This issue is not only inconvenient but also indicates a need for better building design and maintenance to prevent such occurrences.

Another serious concern was the shower area. The hot water tap is extremely sensitive—a slight turn can cause the temperature to spike dangerously high, which could lead to burns. This poses a significant risk, especially for children or elderly guests. I strongly recommend adding clearer bar indicators or a temperature lock feature to ensure safety. This issue was not only raised by me but also by other guests on the same day during dinner. The guests at the table next to us complained about the same problem, noting that the indicator is confusing and extremely dangerous.

Additionally, the shower drainage was clogged, causing the water to overflow while showering. This is unacceptable for a five-star hotel, where maintenance should ensure that facilities are clear and functioning properly, rather than waiting for complaints from guests.

Moreover, the deadbolt on the door didn’t work, and the lock mechanism often failed. From time to time, the lock wouldn’t engage properly, making it easy to pull the door open. This gave no sense of security regarding privacy and the safety of personal belongings.

The last straw was during my wife’s birthday celebration at their restaurant. I had communicated with the staff in the morning to bring out a cake, and before dinner, I handed the cake to the staff and spoke to them again. However, after we had finished eating, I had to ask for the cake to be brought out three times, as the staff clearly had no proper communication. We ended up waiting at the table for almost 30 minutes just for a cake. This kind of service is not what one expects from a five-star hotel.

If you were to ask whether I would recommend this hotel to others, my answer would be a definite no. I believe this so-called five-star hotel is...

During my recent stay in Pattaya, I had the pleasure of staying at U Pattaya, and I must say it was a truly relaxing experience before my journey back to Bangkok.

From the moment I arrived, I was delighted by the warm and welcoming nature of the staff. They were incredibly helpful and went out of their way to ensure my stay was comfortable and enjoyable. Their attentiveness made me feel truly valued as a guest.

One of the highlights of my stay was the breathtaking view of the pool and the serene atmosphere of the beach. It was a perfect setting to unwind and soak up the beauty of the surroundings. The tranquility of the beach provided a much-needed respite from the hustle and bustle of daily life.

What impressed me greatly was the U Hotel & Resort mobile application. This innovative feature allowed me to conveniently order food, request amenities refills, make housekeeping requests, and even communicate directly with the staff, all through the app. It made my stay even more convenient and hassle-free, and I appreciated the seamless integration of technology into the guest experience.

The breakfast at U Pattaya was a delight. There was an extensive array of choices, catering to different tastes and preferences. From traditional dishes to international favorites, there was something to satisfy every palate. The quality of the food was excellent, and the variety ensured that each morning was a delightful culinary experience.

In conclusion, my stay at U Pattaya was a truly enjoyable one. The relaxed ambiance, coupled with the attentive and friendly staff, made me feel like a valued guest throughout my time there. The stunning pool and tranquil beach views added to the overall sense of tranquility and relaxation. The U Hotel & Resort mobile application was a standout feature, providing convenience and enhancing the guest experience. I highly recommend U Pattaya to anyone seeking a peaceful and rejuvenating...

We spent 5 nights in this hotel. The sea view room in the main building was super nice, and cleaned every day. We loved the fact that it had a jacuzzi on the balcony. The hotel property is perfect and not too big. The pool is maybe the best thing about this hotel, with a magnificent view overlooking the sea.

The hotel is nice, however I don’t think it’s worth 5 stars. We had a nice experience overall but we’re keeping a star from some details that for us weren’t perfect : the hotel uses way too much plastic. In a world like today we find important that hotels also take responsibility and reduce their waste. To do this, the hotel should replace the disposable shampoo/soap by reusable dispensers, trade water bottles by a water fountain in common areas and carafes in the rooms, and use reusable metal/bamboo straws instead of plastic ones. Until this kind of solutions are not in place, I would not go back. The restaurant was good but the service was extremely long, and the quality of the food not that good for the cost of it. I would definitely recommend anyone to go to the closest restaurant (5 min walk south), right by the beach. Breakfast : amazing breakfast in general (including cheese, which is rare in Thailand). Unfortunately we only knew there was a ordering menu for breakfast at the end of our stay, the waiters should maybe be more clear on that. It felt like they didn’t want us to choose something from this menu. Sea : it was amazing to get a almost private beach right by the hotel but unfortunately the beaches around and water are extremely dirty with plastics… it’s not directly the fault of the hotel (even though they contribute to this problem by using still many disposable plastics), but it’s worth mentioning for future guests : expect dirty beaches and...