Santhiya Koh Yao Yai Infinity Pool — Hotel in Ko Yao Yai

5-STAR HOTEL THAT ACTS LIKE A 2-STAR HOTEL

We appreciated the installations and the site.

However, some events made our journey less enjoyable.

First, you are welcomed with a prohibitive cost for the shuttle. Since that place is on an isolated island and the only purpose to go to that particular place on the island is the resort, it makes no sense that we have to pay almost 100$ for a quick shuttle.

Second, as a « welcome » gift, they gave us a 160 baht voucher for their souvenir store! It equals 3$ for each of us!

Third, while in the resort, I lost a pair of sunglasses I bought a few days before, in Phuket. Since I carefully took care of that new pair, I kept them in my room, in order not to damage them at the beach.

On our last day at your resort, while we were packing up, I couldn’t find them. Those sunglasses were supposed to be in the room, somewhere in the desk. Unfortunately, it disappeared.

By luck, I read the loss policy so I was ensured I could be refunded for a maximum of 5000 baht (they cost more) (see my picture for the loss policy).

When I informed the employee about that loss, she looked at the lost and found box and they weren’t there. I asked her is there was a loss policy, she didn’t know so she asked her colleague. She came back to me after telling me there was no loss policy!

Finally, while at a dinner in one of their restaurant (as it’s a secluded place, their restaurants are virtually the only options for eating), as there was only 3 tables occupied, the staff « forgot » our order, so we waited for an hour for our main dishes. When we asked the server about those dishes, he recognized his mistake and immediately informed the cuisine. As a result, our meat was not cooked orderly and we didn’t finish that meal. So, for a 100$+ dinner that took an eternity and wasn’t satisfying, they offered us a 15% reduce.

I informed the resort about the loss policy asking them to honor their policy in an email (dec 22 and Jan 1). They didn’t answer any of them.

If you don’t like being treated with disrespect when staying in a 5-star hotel, I suggest you to do not encourage this company with no customer skills.

There is plenty of high quality hotels in this area, you should expect more...

Overall we were very disappointed with our stay at Santhiya.

From our initial arrival at checkin things didn’t seem right. We were told we had no booking even though we could clearly prove that with booking ID’s, Apps emails etc but it seems there was some kind of internal error where Santhiya booking staff had added our booking in a month later. That was all very confusing, we were told to come back at 3pm before we could get to our room.

Rooms at Santhiya are made out of timber, looks like a great fun unique concept, but after staying a few days we noticed the musty wet damp smell coming from our room, we both starting getting quite ill and we also noticed our neighbours coughing and sneezing too. Then at breakfast we noticed this was a bit of a ‘trend’

The views at Santhiya are amazing, this was one of the only real highlights for this stay. But the room we were given didn’t have the ‘As advertised’ views we were expecting. Our room was on the lower level so trees we completely blocking the deluxe sea view room we booked.

Even our checkout was some sort of ‘hassle’. Took close to 45 minutes to get out. Santhiya staff need to drive you out of the hotel to the pickup bay just outside the gate. We sat around waiting for so long before we were ‘allowed’ to leave.

Definitely won’t be returning here or recommending Santhiya, it is in no way what we were expecting by the overall online presentation of Santhiya,...

The worst experience ever. From check-in and during the stay until check out, the hotel keeps making mistakes. It’s STRONGLY NOT recommended for expecting a good vacation. There are many other resort options.

First of all, the service they were providing are not even close to professional or proactive, when we ask for service they are showing quite confused look.

I made an appointment for a morning yoga class in advance, but when I arrived at class, I found out that my name wasn’t on the list, and was fully booked. I got up at 06:00 in the morning to get ready to join this yoga class, such waste time.

DONT try seaside massage. The massage master has no problem with her skills. But the bar next to massage area suddenly starts playing super loud electronic music. Is it reasonable to play such loud music during the massage? The resident who was also having massage next to me was making video calls loudly, but no one stopped her. It’s not relaxing at all!

The shuttle car inside the resort is staggering and uncomfortable, and the shuttle is dangerous and difficult to ride. Basically, you have to call the front desk to get a car wherever you go. This time staying in the room at hotel area No. 2, to the infinity pool is walkable! After leaving the pool, would like to ask the staff to call a shuttle to the service center for dinner. After I got back to the room to rest. The front desk (specially) called me and told me that the distance between the swimming pool and hotel2 is very close, please don't call a car if I walk. I replied to the person in charge of dispatching the car. Of course I know that this is a walking distance. I called the car from the swimming pool to the service center. Did you make a mistake? She just started apologizing to me. What the guest wants is not an apology, but the hotel called me at such a late hour to tell me about this matter? Not only very intrusive but also very rude, which is not the case in normal resort .

This is outrageous. When I checked out, I handed over my suitcase to the counter staff and told him to put my suitcase together and wait until boarding the boat. I was also reminded twice that I was taking the speedboat at 12:00. , Please pay attention to my luggage, because it will take an hour to go back and forth, and there must be no mistakes, and there will be a flight right behind. Sure enough, I arrived at the phuket pier and was about to board the shuttle bus to the airport. I checked my luggage again, but they lost it. I asked the staff at the pier to confirm. The resort told me that my luggage was still on the island after I called the front desk. This trip was a very bad experience from the beginning to the end. I like the Muay Thai class very much. Thank you to the Muay Thai coach.

On the day I was about to check out, I began to feel unwell in the morning and had mild diarrhea. This situation became more and more serious until I arrived at the airport and returned to Bangkok. During the process, I only ate food provided by the resort I think I have eaten food that is not clean or fresh.

If you want to have a good vacation, Please choose another resort.

最糟糕的一次體驗，從入住到離開，飯店不斷地出錯，非常不推薦，若是想真的好好度假，有非常多其他的選擇。 先是在服務上，不專業也不主動，問個事情相當散漫。

1.提早預約了瑜伽課程，結果到了現場，發現名單上沒有我的名字，名額已滿，我為了這個瑜伽課程早上06:00就起來準備了。

2.海邊按摩千萬不要嘗試，按摩的師傅沒有問題技術可以的，按摩到一半但突然一旁的酒吧開始放起超大聲的電子音樂，按摩的時候放那麼吵鬧的音樂合理嗎？ 一旁也在按摩的住客大聲的在打視訊電話也沒有人制止。

3.飯店內的交通跌跛不舒服，接駁車危險又不好坐，去哪基本都要打電話到前台叫車。這次入住hotel2...