We have spent a week in this hotel, so I wanted to share some of my impressions. The hotel itself is really luxurious: nice entrance, reception area, restaurant, and bars. Everything is super clean and smells nice. My friend has celiac disease, so if you can't eat gluten, this is a heaven for you. All allergens are labeled in the restaurant, and if you want to, they can prepare meals for you or show you what you can eat.
The staff is absolutely amazing, and for me personally, this is one of the key elements in every hotel. Receptionists, waiters in the bar and restaurant, managers in the restaurant, waiters at the beach, guys that bring towels at the beach—literally everyone was amazing and super helpful.
Our room was on the second floor and was huge. It was cleaned every day, and the mini-bar was refilled. The food in the restaurant is great, with so many choices.
We also enjoyed an à la carte dinner at Culinarium, and the food and service there were amazingly above expectations. This is a proper hotel for enjoying and relaxing. No one will bother you if you don’t want them to, but if you do, they will be there for you. I have a few small suggestions to make things even better, but even without them, this hotel, for me personally, is worth visiting again. In fact, we loved it so much that three of our friends will be coming here on September 8th.
I understand that with tips you can do more, but I would forbid booking tables for dinner or lunch. I saw that a few tables were reserved for some guests even though they arrived close to the end of lunch. I'm guessing they tipped some of the waiters to reserve the tables for them, but I would forbid that. It's okay to tip them for good service, but not to reserve a table that could otherwise be available for other guests.
The guys who were handing out towels at the beach were amazing, and this is a great concept. However, sometimes it's a lot of work for them, and it takes some time to get a towel when you arrive at the beach. I would suggest putting a small towel station close to the beach so everyone can take a towel when they arrive and not have to wait for someone to bring it. The number of guests is going to increase, so I'm guessing this would speed up the process.
Camel riding. I'm not sure about the policy in Tunisia, but what really "bothered" me is the guys with camels at the beach. They pass by so many times or even stand at the beach in case someone would like to ride a camel. They don't walk where the sunbeds are, but still, you can't go swimming without having a conversation with them and repeating "No thank you" ten times until they give up. I saw some people riding them, which is fine, but I would avoid having them at the beach all the time.
As you can see, these are just small suggestions, and even without them, this hotel is perfect. From the moment you enter the building, you will feel welcomed with a great smile from the receptionists, and your luggage will be taken to your room. After that, all you have to do is enjoy. You will be greeted with champagne on gala dinner nights, with a violinist playing at the entrance. The staff will be there for you all the time to make this one of the best vacations of your life. Thank you, TUI, and hope to see...
Read more
Learn more insights from Wanderboat AI.
