Royal Alhambra Palace — Hotel in Manavgat

This hotel has left my family completely distressed, upset, and appalled. This was meant to be a relaxing family holiday, but instead, it turned into a constant struggle to keep my 9-year-old daughter safe due to her medical condition: coeliac disease that requires a strict gluten-free diet with zero tolerance for cross-contamination.||||From the moment we arrived, the experience was chaotic. After landing at 4:30am, we were not even provided with enough beds for our party to sleep in. But more critically, there was absolutely no effective or safe protocol in place for managing a guest with a diagnosed food allergy.||||On the first morning, I spoke to the TUI rep, explaining our situation and expressing serious concerns about cross-contamination. I was told to speak to Guest Relations, who handed me an allergy card to give to restaurant staff. Unfortunately, this process failed from the outset. Every single mealtime, we were passed from person to person – usually 5 or 6 different staff – none of whom spoke sufficient English to understand the severity of the allergy.||||My daughter was frequently offered inedible or inappropriate food options: hard gluten-free bread, inedible pizza, and gluten-free pasta with chopped tomatoes, even though I could see tomato sauces available at the buffet. She was unable to safely eat from the buffet due to cross-contamination risks and lack of ingredient labelling. This left her hungry, anxious, and excluded, while I had to supplement her meals with cereal and bread buns I had brought from home, and food I purchased from an external supermarket.||||To try and give my daughter one safe, stress-free meal, I booked the à la carte restaurant for a 60-euro supplement. We pre-ordered meals to avoid issues. Upon arrival, we were assured she had a specially prepared five-course gluten-free menu. She received egg-fried rice and prawns only. We were told all other courses contained gluten as well as another main course from the party not arriving at all. I spent over an hour that evening complaining – another ruined night – only to be told I should pre-order meals in the morning for the evening.||||We followed this advice: the process worked once, with a painfully long wait time. The following day, however, her meal wasn't ready, and I had to make her a sandwich myself. Later, I was called and told the meal was ready, requiring me to leave the family and return.||||In the end, we had to leave the resort entirely on two nights, paying €40 return taxi fare each time, plus external restaurant costs, just to ensure our daughter could safely eat. The fact that a supposed five-star resort could not safely provide a gluten-free meal is shocking, and it completely undermined the entire purpose of booking an all-inclusive package.||||Upon check-out, I was presented with the €60 à la carte bill. I explained I should not be charged given the complete failure in delivery, but was pressured for 40 minutes to pay. I finally agreed just to end the ordeal, and attempted to pay via my phone (contactless), as I had done all week. I was told only a physical card or cash was accepted.||||To my absolute disbelief, I was then forced into a vehicle with a male staff member, taken off-site to an ATM, leaving my two young children in the hotel. I was asked to use a QR code at the ATM, which didn’t work. I was made to connect to the staff member's personal hotspot, which also failed. I was then taken to a pharmacy, asked to try again. After 20 minutes of failed attempts, I finally managed to pay using contactless – something that should have been allowed at the hotel. This was not only unprofessional, it was dangerous. ||||To top it all off, on the final day, my daughter was ill and vomiting. After checking out at 12pm, we were told we could not use any facilities to change or shower because they had closed at 6pm (which we were never informed about), despite having a flight in the early hours of the next morning. We were advised to change in the public toilets or by the pool showers. I had to argue and demand access to the spa just so my family could clean up.||||This was marketed as a 5-star, family-friendly, all-inclusive holiday. In reality, it was a health and safety nightmare. Avoid at all costs, especially if you have...

We have just returned from a weeks holiday. We had a fantastic time and were sad to leave, here is an honest review of our time there. ||Check in and reception - we were greeted at reception by two friendly ladies who spoke good English and were very helpful whenever we had questions throughout our stay. ||Rooms - We had a beautiful big room with a very large balcony. It was nice and cleaned everyday with fresh towels. Our mini bar was also restocked everyday. ||Pool - We loved the pools and slides and never had an issue getting a sun bed. My one complaint has to be when the water slides are on adults do not give up the inflatables when they have had a go and go up and down over and over while children are waiting to have a turn. I feel a staff member should police this as it is just selfish. ||Guests - This hotel mostly has German, Russian and Turkish attend, English are in the minority - I would say 2% are English speaking this makes it difficult for your child to make any friends. This was something that was important to us as ours is an only child and likes to make friends round the pool. ||We found some of the Germans to be extremely rude and my 8 year old child was hit (not on purpose) by an adult German man while he was playing air hockey, his puck flew off the table and he dived after it elbowing my daughter in the face and almost knocking her over. I know these things happen but he did not even acknowledge that he had done this, just went back to his game. When my husband confronted him about it he wasn’t bothered and muttered that he didn’t see her, still no apology!! This rudeness spilled into the food hall when we found they refused to queue up and pushed in at every opportunity. What is supposed to be a nice holiday meal turned into the hunger games!! Again this is not the hotels fault but again someone to police this wouldn’t go a miss.||Entertainment - The entertainment team I found did their best but the evening entertainment we found boring and decided to stick to the beach bar which had live singers in the evening. Most of the entertainment is spoken in Turkish, then German, then Russian and then English. By the time they get round to repeating it in English it felt they couldn’t be bothered and it was rushed so we had no clue what was going on most of the time. The kids club manager ‘Super Mario’ seemed really good with the kids, until you meet him down at the beach bar after he has ‘clocked out’ and ignores your daughter when she says “Hi Super Mario” … we did not like this, he should always remain in character while on site and in view of little guests…. |One morning we came out of the hotel on the way to the pool and were met by the photographer and a man holding a parrot. He asked if we would like to hold the parrot, I said “no thank you” my husband then said “no thank you” as we were walking on the man approached my 8 year old daughter, put his hand on her shoulder and attempted to put the parrot on her other shoulder. My husband was forced to grab him by the arm and ask him not to touch our daughter. Again we did not like this, we had already said no twice. ||Food - This is the biggest downfall. A lot of random dishes that did not belong together. The desserts look better than they taste and one night I was actually enjoying a cake when I heard a crunch in my mouth - it was a whole coffee bean. I’m not sure why it was there as it was not a coffee cake. We ate at the food corner at lunch time so that we would be full incase dinner was bad again. This was chips,chicken, kebabs, pancakes, waffles, ice cream,burgers etc ||Drinks - Can’t complain about these, all nice and cold and plenty of choice to choose from. ||Staff - All of the staff work very hard, we appreciated all of them no matter their job. Our waiter looked after us every night and by the end knew our drink order for dinner before we had to ask. The cleaners are always on the go round the pool and toilets too. ||Overall , we had a fantastic time but would not return to this hotel for the reasons...

First and last time! We are from Moldova. We’ve been in the royal Alhambra for 2 week to de – stress and get great holidays with my wife and 2 kids 2 years and 2 months old. In addition, my Mom(she is from Russia, Moscow) has joined us for a 5 days (better she did not do that) from 10/4-10/9.We were hoping to get the great family holiday but I am sorry to say this was not a holiday at all. Service, food, drinks ... nothing could be worse! This hotel is anything but not a 5 star...For a 5 star hotel and certainly not enough for the price we had to pay! The building is 4+ star but the service and all other things are as good as in a 3 or 2 star hotel. Such a shame we talked to a lot of German/English people and nobody is coming back so I think that says enough... We are traveling a lot and have never experienced anything like this before. There is no way this hotel is five star. Also, in this hotel I saw it – The first time in my live – when by the hotel team (workers) is preferred one nationality to other nationalities. They favorites the Germans in front of all other nations (there was English, Irish, polish, Romanians, Moldovans, Ukrainians, Russians etc). And this favoritism was in everything – from pool bar presences in the common line and till the free reservation tables in the restaurant for Germans each evening. Staff attitude APPALLING, not just 1 or 2, but all of them! They clearly don't think much of the English, served only Germans around us. Ignored us, never had a single hello, everything seemed like who paid to them to have the table. The 50% of hotel personnel is speaking only Turkish and German. Even the Front Office Manager does not speak other languages except Turkish and German. Disaster customer service and staff were behaving so terrible. At best miserable unhelpful and down right rude unless you cross their palm with coin. its the only thing that works here. For sure, there is lack of leadership in the hotel management. Bad design. No directions to find rooms. They treated us like poor people coming and trying to fancy their nice hotel even if we were the ones who were paying more than they imagine I am very well traveled but I do love a Turkey all-inclusive. We’ve been here a lot, almost every year for a break and had a great time. We’ve never had a bad holiday till this one, am going to try to be constructive about this place but…. We were trying to call to hotel guide but she was replying that she is in Moscow and can do anything and we need to ask guest relations for the help but this is useless…I was staying near their desk every day but nothing has changed. Guest Relations- they are just as bad as their rude staff, totally unhelpful. Got home after a 2 weeks from hell. Have never been so stressed in my life and had to pay for it ! From the minute we got there to the end was a joke At the end, please give me an answer what should I do now? Should I ask from your company a compensation for disturbing my vacation? Restaurant service and food

Disgusting food, waiters fighting with glasses in dining room, meal times like feeding time at the zoo Very poor food, always the same and is not good quality. Food is a disaster and warmer than ice cream up to 1 degree. Food is awful they cannot make mezze not even Aryan. This was completely surprised for me that they do not have Aryan. Something they call Aryan is...