Sheraton Grand Hotel, Dubai — Hotel in Dubai

My recent stay at the Sheraton Grand Dubai was an unparalleled experience of luxury and hospitality. From the moment I stepped into the lobby until the day of my departure, every aspect of my stay was meticulously curated to perfection. Allow me to share my heartfelt praise for the exceptional service provided by the remarkable staff, as well as the convenient location that made my visit to the World Trade Center a breeze.First and foremost, I must commend the outstanding service of Receptionist Nipuni. Her warm welcome and efficient assistance during check-in set the tone for a truly memorable stay. Nipuni's attention to detail and genuine care for guest satisfaction made me feel instantly at home in this elegant establishment. Her professionalism and personalized service were evident throughout my stay, making every interaction a delight.I also want to express my gratitude to Front Office Bilal for his exemplary hospitality and impeccable service. Bilal's professionalism and dedication to ensuring a seamless guest experience were truly commendable. From handling inquiries with ease to providing valuable insights about the local area, Bilal's assistance was invaluable throughout my stay. His friendly demeanor and willingness to go above and beyond exceeded my expectations, leaving a lasting impression of excellence.Furthermore, I cannot overlook the exceptional culinary experience provided by Anmol at the Feast restaurant. Each morning, Anmol greeted me with a contagious enthusiasm and expertly crafted latte customized to my preferences. His creativity and attention to detail transformed my breakfast into a culinary adventure, with innovative flavor combinations and beautiful latte art that never failed to impress. Anmol's passion for his craft and commitment to exceeding guest expectations truly elevated my dining experience to new heights.In addition to the exemplary service, the Sheraton Grand Dubai's convenient location added to the allure of my stay. As I was in town for an exhibition at the World Trade Center, the hotel's proximity to this venue was incredibly convenient, with just a few minutes' walking distance between the two. This strategic location not only saved me valuable time but also provided easy access to explore the vibrant surroundings of Dubai.In conclusion, my stay at the Sheraton Grand Dubai was nothing short of extraordinary, thanks to the exceptional service provided by Receptionist Nipuni, Front Office Bilal, and Anmol from Feast restaurant. Their professionalism, attention to detail, and genuine warmth exemplify the epitome of hospitality. Coupled with the hotel's convenient location near the World Trade Center, I wholeheartedly recommend the Sheraton Grand Dubai to anyone seeking a luxurious retreat in the heart of Dubai. I eagerly anticipate my next visit, knowing that I will be greeted with the same level of excellence and warmth that made this stay...

Overall, the stay was great and I am likely to revisit the next time we come to Dubai for a relaxing vacation. The staff, in general, were fantastic. Vinny at the reception desk was especially tentative to us and demonstrated he was sincere in wanting to help ensure our stay was as comfortable and satisfactory as possible. He helped ensure we received a King bedroom, despite an erroneous booking for two twin beds. I would always want Vinny to take care of us. However, a couple of staff hindered my comfort and satisfaction. One member who brought us an HDMI cable did not know the procedure for allowing guests to use the hotel's HDMI cable. He brought us the cable, then left. Shortly thereafter, he called our room and told us we would have to pay a non-refundable fee of AED 150 for the HDMI, and that we could keep it. When I told him we no longer wanted it, he said it was too late and these are the rules of the hotel. This was wholly different than the proper policy, which is to require a hold on a credit card, refundable upon return of the cable. Although this member caused me a level of discomfort, the issue was swiftly resolved when I called guest services and let them know the issue.

There was one more person who caused us discomfort, which was the apparent manager of the spa services. I had taken advantage of the offer of half-off Tuesdays for men and scheduled a massage. When I asked to confirm the discount day, the manager who was attendant said that all massages were half off. I booked a thirty-minute massage and very much enjoyed it (it was heavenly). Upon payment, I was told to pay the full amount because the discount only applies to massages 60 minutes and up (the manager, who knew I was there to take advantage of the offer, failed to mention this when I asked for the 30-minute massage). After a bit of back-and-forth with the manager, who had the audacity to lie and say she did inform me of the exception prior to booking, she finally made an exception and I ended up paying what I should have. The incident came right after my relaxing experience, which ended up being partly ruined thanks to the manager's incompetence.

While those two experiences were highly disappointing, my overall stay was comfortable. I loved the room set-up, the spa amenities in particular, and the breakfast was excellent (if I am being honest though, I have had better at comparable hotels (this is strictly...

I’m writing a few lines as an appreciation to the whole hotel team related to our 10 days stay. We have been to several other great hotels in the Emirates and would highly recommend the Sheraton Dubai anytime.

Since there are plenty of comprehensive reviews already, I will focus on selected aspects:

The service is paramount. All the staff cared so well for us and were so welcoming and polite that we felt right away comfortable. They remembered our names immediately and some even managed the so-called “anticipatory services” that you might know from a Ritz or a St. Regis. Also I highly appreciate that the hotel reached out to us by email before our stay to check what we might need. From my experience only the very top hotels do that regularly. Big shout out to housekeeping as well that delivered every day an exceptional level of service. And of course I have to mention the amazing friendliness and care for children. The hotel is very well maintained compared to other properties. The newly renovated rooms and areas are gorgeous, tastefully designed and practical at the same time. Location is perfect in the middle of the city and close to the main metro line. SPA on the 52nd floor was such a relaxing treat. The facilities are beautiful and high quality. Before and/or after your treatment you can relax in the jacuzzi plus enjoy the view from a relaxation lounger while sipping on your tea. Also the welcome drink with lemon and ginger was a delicious little extra. Prices are very reasonable for Dubai. Lounge at the 31st floor has gorgeous staff as well. They offer 3 daily courses. Be aware that the light dinner is cold - so no soup and warm dishes as in other Sheraton Lounges. Still the little dishes are meticulously prepared and delicious. I highly appreciated the drinking water in beautiful glass bottles. Sheraton Dubai has its own internal bottling plant and thereby can avoid a lot of plastic bottles. You can choose still and/or sparkling water.

Very little to say regarding any potential for improvement. One thing you should be aware of is that the hotel focusses very much on international guests. So for example you find only a few Arabic breakfast items compared to other hotels in the region. Still the variety for breakfast is huge (try the amazing homemade lavender ice tea!). Additionally, I would mention that the (female) prayer room would benefit from some enhancements and a little bit more...