Premier Inn Rugeley hotel — Hotel in Cannock Chase

I stay in Premier Inns around the UK regularly for work, plus book rooms for our empliyees too, and this is THE WORST I have ever been to. We booked 2 Premier Plus rooms and were allocated 103 and 104. Unlike almost every other Premier Inn with Premier Plus rooms, where the rooms are on the top floor and away from lifts, stairs and lots of foot traffic, this one has them grouped around the staircase area. That means LOTS OF NOISE from signature creaking staircases, lifts, doors opening and closing as guests just move around the high traffic areas (and in this case the guests were not shouting, talking loudly or anything else - just walking).|The family rooms are also directly above the Premier Plus rooms, which is just a bizarre layout decision - indeed, the staff at the hotel said they had warned management that this would create problems when it was refurbished, but they were ignored.|In 103, the paper-thin walls to the main staircase meant we heard every guest walk up the creaky stairs and across the landing, then into the corridor where the stairwell door slammed loundly shut each time behind them. This didn't stop until 2am.....|Before 7am, we were woken by children in the family room above running back and forth relentlessly for over an hour. Then at 9am, housekeeping parked their trolley outside 103 and opposite 104, with the staff started talking loudly right by our doors, depite our 'Do not disturb - we're sleeping' signs being on our doors. We could literally hear their every word. So unprofessional.|In 104, the reception was directly below and the noise from conversations and the lobby door opening and closing was equally disturbing, as was the family room above.|I spoke to reception as we left and reported our extreme dissatisfation. They were lovely and very apologetic. The same can't be said for guest relations, who I contacted on our return. They said we should have got up at 2am, dressed and gone to reception, who would have moved us elsewhere. As we didn't do that, they say that their Good Night Guarantee doesn't apply, which is laughable. Either they guarantee a good night's sleep or they don't - clearly they don't! |I'm sorry Premier Inn, you shouldn't be putting premium rooms (that despite booking 5 months in advance still cost £173 each per night) in such high traffic areas, then try to blame customers for not wanting to get up in the early hours, repack their belongings and traipse to another room. |So if you want a decent night's sleep, AVOID the Premier Plus rooms at this hotel at a minimum and spend your money on a nice independent hotel instead. If you choose to stay here, be prepared to be disturbed and for Guest Relations to brush off your concerns - their final line to me in an email was appalling - it read: "At this time, we can confirm that this is our final resolution in this matter and we will not be corresponding further either via telephone or email. We now consider this...

We was welcomed by a lovely lady on reception who made a fuss over our two girls because it was Thier birthday and gave them chocolates and made a note to the restaurant who put a banner on the table for them, the hotel is let down by the rooms although they were clean they are excruciatingly hot we turned on the AC and left it on while we was at dinner, when we returned it was reasonable so we turned it off as the unit itself is incredibly loud. At 1 am I woke up because of the heat and went to open the window for air but found the windows don't open so I put on a fan that was on a shelf and went back to bed, I then woke up at 2 because of the heat which the thermostat was reading 27 degrees (I might add outside temperature was 5 degrees so absolutely no heatwave) I then turned on the AC and at half 4 both me and my partner were woken back up by the noise of the AC. I had a horrible night's sleep, I wanted to use the good night's sleep guarantee and no membership of staff was to be found. Premier inn prides itself on good value and best nights sleep, as I had a horrible night's sleep I don't think you can say either statement is true, it's a shame as the staff the day before were amazing but no where to be seen the next day, I would imagine after seeing other reviews this is because they actively avoid complaints...

March 2018 update: Here we are again. Back in room 219 courtesy a quick phone call to Leanne. We were greeted by a lovely young lady called Cathy and we met Claire too. Nothing has changed - this is still a great place to stay.

September 2017: This hotel was very easy to find and there is lots of free parking. We were greeted by Emma - a very helpful and personable young lady. Our room was 219 on the top floor at end. It was very quiet. (The odd-numbered rooms on the 2nd floor are at the rear of the hotel). All the usual excellent Premier Inn room amenities were available. Everything was up to standard, clean and tidy. Recommended. It is a 5 minute walk to a large Tesco store and only a 15 minute walk to Rugeley town centre. The Trent & Mersey Canal towpath is a 3 minute wander from hotel. The eatery next door - The Colliers - has good food and service although not an extensive menu compared to some. Having said that, it has something...