DoubleTree by Hilton Coventry — Hotel in Coventry

The check-in experience was subpar. The young lady at the desk seems inexperienced, and immature-no welcome or thanks for being an honors/"tier" member, which most Hilton frequent travelers would figure out is the cookie-cutter trained greeting... About cookies: had to ask for those, whereas it is usually promptly offered by well-trained Double Tree front desk. Annoyances: Checked in with digital key and on arrival asked for plastic key but the young lady at the desk caused the digital key to be disabled in the process-never experienced such in the countless times I have done this. The gym closes at 10pm weekdays (9pm weekends!) and as we checked in at around 9:01 pm on a weekday the young lady proudly told us we missed the gym "cut off" time because the last entrance is ONE HOUR before close. Wait, well, WHY does the hotel need to control how much time guests spend in the gym like that? Can't enter to do some stretches for 15 minutes at 930 pm? Or just a quick 2 mile jog/20min? Very strange and different. And why 10pm...is this not a hotel for adults? Well the gym has staff I discovered so perhaps limit how much isnoent of staff pay. However, most hotel gyms around the world are 24/7 and not staffed. On visiting, I decided that the exercise equipment part of the gym/leisure center could very well be open 24/7, and I would suggest that to management. Close the pool, etc, at 10 pm. However, the gym part should be open 24/7. Many guests are from other time zones, etc, not everyone works out by 9 pm BST/GMT- and for your guest from LA for example, 10 pm is 2 pm in the afternoon for their circadian rhythms. A hotel near Heathrow Airport of all places should have a 24/7 fitness center access. The breakfast was ok but not on par with Double Trees in the Heathrow/London satellite cities area. No made-to-order omelettes, and the servers faces are all "serious"-and if you arrive within 1 hour of close you would witness they all appear focused on cleaning the place and setting it up for the next day and they want ti promptly get everyone out at closing time on weekends. Did not witness a single smile of hospitality while visiting the breakfast. The closest thing to a smile experienced in this place was from the Double Tree cookie - after a bite was placed it. Redeeming qualities: The parking lot is relatively accessible and complimentary. Breakfast itself (i.e. inanimate part) was not bad, but "OK"-7/10 for comparable hotels (cheese seemed stale, offerings somewhat limited in general but good variety). Staff in general OK most just don't appear well-trained (emphasis on training) on how to exude a warm, welcoming demanor for travelers. Room is good-the bathroom glass half door leaked at the seal and led to water from the shower leaking on the floor. Well- appointed room with power outlets having USB ports for charging accessories. This is a much appreciated/ thoughtful feature for charging guests many electronic...

The hotel is nice, clean, spacious, and warm. However, they are poorly organised and I found some members of staff very unhelpful. |The housekeeping staff were wonderful; friendly, efficient, and went out of their way to make our stay enjoyable. ||I booked one of the new 'accessible' rooms, which turned out to be located at the furthest point away from the lifts, and had very heavy doors, and high-level peepholes. There was no way a wheelchair would have been able to get into the bathroom; there were no grab bars or emergency pull cords in the bathroom, and the 'roll-in shower' was around 5 inches off the ground There was also no shower seat. A wheelchair using friend of mine asked for a stool at reception and was told if she wanted to sit down to shower she would have to use the shower in the leisure centre due to 'health and safety'. The bed was really comfortable but very high, and being only 5'3", I had to climb up onto it - not easy to do with bad hips and knees!|I asked Reception if a sympathy card (with a stamp already attached) could be put with their outgoing post, and was told the hotel didn't "have post"; the receptionist also couldn't tell me where the nearest postbox was.|The event I was attending had booked a Gala Dinner for around 175 people on the Sunday night, but the function room bar was staffed by a single bartender, and the till didn't work. Guests making their way to the main bar (which was up steps, so not easily accessible for those with mobility problems) found another single bartender on duty. When help finally arrived (from a grumpy-looking duty manager) the card machine didn't work and there was no paper in the till, so drinks couldn't be charged to rooms. After waiting over 25 minutes to buy a glass of wine, I was then overcharged by more than £5! When buying another glass later that evening, I ordered a medium and was charged for a large. Instead of correcting the mistake and charging the correct amount, the bartender said she'd top up my glass! The catering team also mixed up some of the allergens for the diners, despite the information being provided to them well in advance. If it had been a randomly busy night, some of this might have been excusable, but our four-day event had been booked over a year prior, so the hotel knew the number of guests and diners that would be on site for the duration. It should also be a matter of routine to ensure that a bar is set up correctly, with a functioning till, card machines, printers, etc, before service. Finally, on the last day the hotel managed to double-charge several guests, causing some people to go overdrawn. I expected much, much more from a...

Handy location to break a journey near the M6. Good sized room. Adequately clean, though a little worn. Very gloomy, with the only overhead lights by the door and in the bathroom, so relying on lamps. Comfortable bed. The shower held its temperature well, and had a reasonable strength. Nice towels. OK room temperature. Didn't try to change it, so can't speak about the cooling or heating effectiveness, other than to say it is very loud indeed on high and even on low speeds, the rumble reminds me of sleeping in the bowls of a ship. It is possible to switch it off all together, though, but this then leaves the sound of a distant rumble from the bathroom, that never ceases, plus the low level traffic noise. The person on the front desk was cheerful and pleasant, though she did insist on telling me every detail about breakfast despite my attempting to stop her twice and insisting that I did not want breakfast. The big letdown for the hotel is its stinginess and lack of amenities. I had a deluxe king room. The hilton's own app lists features that were not in existence, including cable TV, and details about the bathroom features, Peter Thomas Roth products, and complimentaryrefreshments. The only thing that seems to make it deluxe is the provision of 4 coffee pods. There was only terrestrial TV, no bathrobe, no fridge, nothing special about the room at all. In fairness, I only chose to upgrade because all the regular rooms available had adjoining doors, which I dislike, and it did fulfil this requirement. It also did have plenty of well positioned power points, which I appreciate. There were the usual tiny bottles of toiletries, which I generally like, but they had only provided 1 bottle of each. I mainly travel alone, but usually get 2 bottles of each, which works for me because I have long hair and find the single shampoos and conditioners inadequate. Not here though. Just the one of each. Luckily, I brought my own. Making you pay £6 for parking at a hotel that seems only practicabaly reachable by car, and which charges £138 per night at discounted rates also seems overly penny pinching. The biggest disappointment is the gym, which is not open at night or in the early morning. I had intended to be there now, but can't be. Only open 06:00-22:00 weekdays and 07:00-21:00 weekends. I had expected the pool would not be accessible, but I had hoped to use the gym. In short, it does the job of providing a place for a night's sleep, and washing facilities, but...