KFC Coventry - Cross Point — Restaurant in Coventry

Wasn't that busy when we went in. Maybe two tables used and a few in the drive through. We queued up for the machine and a friend queued up for the cashier as he had no card, only cash. One of the machines was broken leaving only one to make orders on. The cashier then let people queue and said "sorry were too busy to take orders here" which effectively meant my friend couldn't order. And there were no signs to indicate this. So my friend queued for half an hour for no reason and then couldn't even order food!

We then waited between 30 mins and an hour for our different orders. When our number appeared on the screen we'd walk up to collect (the item had moved to "finished") and the server said "ok I'll go prepare your meal now. Which seemed like a way to just avoid bad metrics going to management. Speaking of which, the manager was sat at the back on his computer which you could clearly see from the counters. You'd expect if the staff were struggling he'd jump on to help instead of leaving them to struggle!

When they finally arrived some burgers were wrong and some items were missing which were supposed to come with the meal. Lastly when we tried to leave the half empty restaurant. The doors had been locked! (It was around 7/8pm). After we tried the doors all staff ignored us and let us struggle. We ended up having to leave through the emergency fire door or risk being stuck at KFC all night 😂

Was a poor experience and won't be back. Management needs work and you can't blame it on...

Today at 6.45, I went to the KFC and via drive thru, there was this south Asian man. His customer service was terrible, I don’t know how people like him get a job with that sort of attitude. He didn’t say anything at all and had no manners at all. We didn’t take much notice of it at the time. But as we went to park up and eat our food, some of the food was missing. We went back inside and the same south Asian man from the drive thru was there and we’d explained that the order wasn’t complete. He was getting defensive and saying “the order was not over £5” when clearly it was. We stated that we are students but didn’t believe us and so should’ve received the extra item. He asked us to prove it in which we did and then he was silent and walked away. Honestly the worst customer service. The guy was as useless as a wet paper towel. Wouldn’t...

Worst KFC I have been to in Coventry.

First of all went through drive-thru, and the worker did not say a single word to me. I didn’t receive my full order, so went inside and said to the exact same worker I didn’t receive my full order. He proceeded to answer back and said my order was not over £5.00 to receive the item when it was well over £5.00, and said I wasn’t a student but showed him the app (which proved I was) and he walked away.

Thank you to the other lady worker who stepped in and was lovely and helped me in receiving the correct order (only reason I gave 2 stars).

The other drive-thru worker needs to learn a bit of manners, maybe listen to the customer instead of speaking over them, and learn a bit more English before arguing.

The food didn’t even meet KFC standards with the fries tasted like they had been reheated and...