Premier Inn Coventry East (M6,Jct2) hotel — Hotel in Coventry

As I explained in my feedback form, it was not explained to us at check in, or in fact at any other time, that if we had any problems there was a number we could call. If we had known this we would have called. The only other option we had was to get dressed and go to reception to report it at 2am in the morning We did try to report it in the morning but this was not possible as there was no one at the reception desk and we had somewhere we needed to be for the day.

When we did speak to the lady on reception she said to us ... "When you checked in, did you see the big lorry in the car park? This is the man in the room above you, he gets up early and has to get ready for work, hence the noise!" To be honest she was laughing whilst saying it and we were quite shocked as it was not at all funny for us to have to do a full days work on 2 hours sleep...

We have stayed in many Premier Inns and this one in Coventry several times, due to our work. We are both very disappointed with the way this has been dealt with and with Premier Inn, as we have never had any problems before. You openly say on your website that if you cannot report to reception then we have 7 days to report it. We have always used Premier Inn as we know that we always got good service and have never had a problem before. You advertise that you offer the good night sleep guarantee but the first time we have needed to use this after many years of using you, we are refused? We shall never use you again, my place of work use premier inns all over the country, i am in the process of cancelling all premier inn rooms that my company use, which equates to 400+ rooms per year! This is a matter of principal now. I shall also advice contract companies that we use to boycott...

Had an excellent experience at this hotel. I’ve been to many Premier Inns but I have to say the staff here makes this Premier Inn the best one I’ve ever been to. Me and my husband were warmly welcomed by Zoran on the reception and he was ready to provide us with everything he can, nice, polite, welcoming, comfortable. During the dinner the restaurant was almost packed and there was just one staff member taking care of everyone in the best way possible. We couldn’t catch his name but we had a good chat with him, he told us how he came from India 3 years ago and is one of the managers there now. I guess his name was Praveen. We were able to see how busy the place was but we never saw him without a smile, even in such a rush, he was able to have pleasant conversations with everyone, and just creating a comfortable atmosphere for every single guest. We were told that there’s only one chef in the kitchen so we were worried that it might take time for the food to be served, but to our surprise the food was hot and delicious, hats off to the single chef who was able to deliver such excellence. The atmosphere was so nice that all the customers in the restaurant were praising the one Manager and the one chef. They were calm and happy to deal with anything. Don’t know what premier inn is doing right now with all the changes I’ve been hearing about, but they are lucky to have staff such competent to take care of everything without a single complaint from a single customer. We can see that everyone was really happy with the service but at the same time we were feeling bad for them.

Nonetheless, we will definitely be staying here every time we’ll be staying here.

The rooms do need some renovation, but the staff totally made up for...

Stayed in hotel with meal deal and drink , although hotel side had ups and downs as the card had its own mind and work at random to the point i was issued replacement which was temperamental. What was rather mixed feeling was the multi rule restaurant located right next to it which had as it seems different rules depending on the day . Once i picked meal with cider and it was okay with massive but to serving desert as i was forgotten until questioned to the point they forget my order all together moving on to next day which i got Rozina and she somehow followed rules to the letter and previously ordered cider this time round was at additional cost i didn't expect and she didn't want to hear of matching previous selection to which prompted me even more to get back with writing this review. Now as im seating waiting for my food must not forget breakfast bar on which could not say bad word as ir was served promptly and cooked perfectly to my liking. Word of advise is definitely ask for what is in meal deal as some staff treat their position to different rules if there any . Topping all up there are more options around as this location has more to offer than just their next door restaurant. Lots of other food available nearby. P.S as i was served with my main followed by desert i was reminded at each visit the fact i complained about being forgotten day before which made me kind of pressured by the very same member of staff attempting to fix previous day which in fact just ruined it all together. Overall my score is only 4 out of 10...