Premier Inn Burton On Trent Central hotel — Hotel in East Staffordshire

This review is being left in conjunction with the Warwick Premier Inn, and is being left after an email request from Premier Inn to rate our stay/ experience.||||We (myself, husband and two children) were due to stay at Burton on Trent, travelling up from Portsmouth to then visit Alton Towers the next day. Unfortunately our car irreparably broke down just outside of Warwick, an hour away from the hotel. After waiting on the breakdown service to come and the time of their arrival being continually pushed back we called Burton on Trent to see if there was anything they could do to help in terms of moving the booking to the Warwick hotel (knowing this may not be the case but worth a call to see). Called twice, having gone through the automated call operator each time, to be left with the phone ringing for around 4 minutes before a message says about the hotel being busy dealing with other guests and to call again later. At this point it was 11pm and we needed to get the children somewhere to sleep. We then decided to try and call the Warwick hotel who did answer but said they couldn’t move the booking (as we expected). We described our situation and asked if there was a family room we could book instead. We were told that all the family rooms “that had been made up for that day” were booked, but we could book 2 double rooms instead but would need an adult and child in each room (after we had explained I would come with the children while my husband waited with the car and were told we couldn’t book just one double room for myself and the children). We asked if there were any family rooms at all but were told none had been “made up” so we couldn’t book them.||We have always booked with premiere inn for this trip we do (and have done since 2022, staying at both Burton on Trent and Derby West) so were disappointed to say the very least that on this occasion where we’ve encountered an issue beyond our control, being over two hours away from home and an hour away from our booked hotel, there’s either been no answer from the hotel or a lack of empathy for the situation we found ourselves in. We ended up booking a family room at Holiday Inn Express in Warwick who were nothing but exceptionally helpful and apologetic that we had to wait 5 minutes for the room to be made up as a family room (no bother for us - it was a room!). I fail to understand why Premier Inn couldn’t have offered the same service when we came to you in the first instance (and you already had our money!).||Interesting also that I’ve been asked for a review of our stay when we didn’t even check in and stay - which makes me wonder whether Premier Inn are even aware that we didn’t stay or question why (but like I say at this point they had our money for a nights stay and breakfast for us all the following day which we didn’t make use of so it makes no...

Dreadful.

We stayed in this hotel as a family of 3 whilst attending a sporting event locally. As a business, we always use Premier Inn because the standard of the accommodation is generally consistent. Probably book 2-3 rooms a week with Premier Inn. However, this hotel is awful. Started badly when the night before our arrival we were contacted advising that the restaurant and bar were closed due to a maintenance issue. That didn't not stop the brand accepting pre payment for breakfast. Now this would normally be an understandable inconvenience, but this closure is not sudden. From the condition of the building and surrounding environment, this has been closed for some weeks. We were offered a complimentary continental breakfast but on the 2nd morning, at 9.30am there was nothing left, apart from toast. When we got to the hotel, we were allocated a 3rd floor room. This room has no opening windows. Further, the centrally controlled mechanical ventilation gets turned off. The extract fan in the bathroom does not work. The effect of this is that the room is constantly damp. There is black spot mould present across the entire ceiling within the bathroom. When we left, our clothes smelt damp. During our stay, we tried to purchase bottled water before going to bed, only to be told that there was non available. The next morning at breakfast there was a plentiful supply of bottled water. I can only assume there was a large delivery between midnight and 7.00am on Sunday morning. The staff were pleasant and helpful, as far as possible, that was the only positive. This experience cost us £215.00. This is not the standard expected from Premier Inn or...

A standard Premier Inn on the edge of the town of Burton on Trent.

It's built on a very busy road and for much of the evening cars with very loud, presumably modified exhausts were whizzing past, plus numerous emergency services with sirens going.

There is an adequately sized car park, and what appears to be a previously branded pub/restaurant next door, but all the branding had been removed and I thought it was closed down and vacant until the desk staff at the hotel told me it was open for dinner and breakfast as part of the hotel! I can't comment on it as I didn't visit it.

There's a big Morrisons literally across the road to stock up on snacks and water, which is very handy.

The room itself was clean, and in excellent condition. The bathroom had an actual bath and there was plenty of hot water and good water pressure.

The bed was comfy, the pillows plump and the sheets were clean and of good quality.

Summer of the common areas seemed pretty dirty, with the carpets in the lift area and in the lift itself Jenny quite alot of visible mess, bit this could be from a guest as the lobby and corridor areas were clean and tidy.

Staff were smiling and friendly.

You are realistically going to need to drive or take a taxi to get to town unless you like long walks along busy industrial roads, but if you want a local hotel with easy parking in the area, you could do worse than stay here. I've stayed in much worse in...