The Cavendish Hotel — Hotel in Eastbourne

Haha, where to start. First and foremost, we had a great mini staycation despite the short comings of this accommodation, to class it as a hotel is an insult to the rest of the hotel industry to to be perfectly frank. For a start the card key system is seriously defunct, and is completely farcial to get a replacement, which by the way is practically everytime you which to gain access to the room you have paid for! On top of which you WILL be told off and spoken to as a child, as despite keeping it away from any mobile device and anything else, quite obviously it is your fault. A balcony/sea view, is a grotty window overlooking the sea, one yku get passed the grot, the view itself is amazing, but yku can neither access the lure of the balcony, nor for that matter enjoy the sea air by opening a window, thankfully they did supply a fan and it did work. Complimentary tea and coffee is supplied from the desk in a small covid safe sealed bag if you ask, 1 at a time, you must finish one before having another, unless you remind them that you are not 3 yrs old and can be trusted with the caffine intake. If you are a fan of take aways, you are more than welcome to pong out the lobby with the aroma of whatever you fancy, and due to being able to freely walk in and out you probaly dont even have to be a guest. Dont be fooled by the pictures of the chairs in the lobby as these are probaly only brought ouy for special functions, the actual ones are much more generic. The library, far from being cosy looked uninviting and more like a storage room for old furniture. Breakfast at an additional £10 per head is insulting to say the least, you will wait an age before you give in get up and ask for service, you will then be inform it is your fault as you took nothing from the buffet table ( even though when you entered you informed them that you would just like 2 teas and would be ready to order) the buffet table is a steer clear, unless in all fairness you are a fan of mini cereal boxes or catering cans of fruit dumped into a dish. There are no menus at the table, so best of luck with the pot luck. The head waiter was very rude and abrupt, bacon resembled shoe leather which had done a trip to John O'Groats and back again, and I think the sausages where iceland basics, friend eggs would of made amazing frisbee too. We had emptied our tea pot, though I had a small amount in my small teacup, we asked for another pot of tea, and was told in no uncertain terms we could ask for another when we finished the one we currently had in front of us. Needless to say we finished our tea and made to leave, our ever so friendly waiter can over and asked if we was ready for our fresh pot of tea, we politely declined and left. We did not return for our breakfast the following day, we found a great place less than 10 minute walk away. Parking is not promised and at £8 a day on top of what you are already being charged may be more prudent to have a little look along the seafront. There is no free wifi and you will be charged per device, per day on top of what you are already paying. First impressions walking up the staircase to our room where rather concerning, 2 beautiful stained glass windows, sadly very dirty, with window sills you could easily write your name in, and the staircase its self in need of a really good hoover, or any hoover probably would of been welcomed in all fairness. The bathroom of our room had a few issues, mould on the ceiling above the shower and some on the grouting of the tiles, but on the whole it was clean. Our room was a great size and the high ceiling was beautiful. The curtains are thick so do kot let through daylight. You are provided with a hairdryer and iron. The bed itself was huge and very comfortable, about you are only provided with 1 pillow each, I'm sure if you think it's worth the hassle, and wish to run the risk you could ask for another one. Eastbourne was a great base, and we had a fab stay, would we go back, definitely! Just not here in a...

I grew up in Eastbourne and lived there until I was 27, and I also spent 6 years as the manager of a nearby local hotel, so I have some experience in the hotel trade. My Grandparents used to stay in the Cavendish Hotel, and it was once something….||Now it is a run-down, shabby, disgusting excuse for a hotel, and unless something radically changes, I note that two large seafront hotels on either side are boarded up; no doubt the Cavendish will go the same way. ||I didn’t take any photos, but cleaning has stopped in all areas of the hotel. Everywhere it is disgusting, carpets stained, walls dirty, even the ground floor toilets at 10 a.m. on Sunday morning still hadn’t been cleaned from the previous evening, with hand towels all over the floor and soiled sink areas.||I stayed for one night during Eastbourne’s much vaunted ‘Airbourne’ weekend, so I paid a premium for one night and had limited options in the town to change once we arrived and saw the condition of the property.||We arrived at Saturday lunchtime, but very quickly made a judgment call not to try the buffet lunch and go and find food elsewhere. The dirt in the communal areas gives no confidence in the kitchen's hygiene.||There was a sign in the lift that the building had been forced to lower the water pressure as we went to our room, which was a lie and a sign of what was to come.||The room we were given was passable, and the bed linen was clean. However, the furniture was 40 years old and did not match, and the bathroom was beyond basic. Completely not worth the money unless you are looking for an 80s nostalgia experience.||After the Airshow, we had a dinner reservation in the town to meet friends. Showers and a shave were needed. Returning to the room, there was no water whatsoever. Going down to reception, it was clear that this was affecting most guests, and the poor receptionists were dealing with complaint after complaint.||I asked politely for some information and was told there was a problem. It was being dealt with by a plumber (so clearly the low water pressure story in the lift indicated they were potentially aware of a problem, and incidentally, the sign had gone). I asked to speak to the manager about an adjustment to my bill, given I was going to have to go out to dinner without a shower and, at best, a jug of water to brush my teeth with, and I'm pretty sure no available water would be breaking the hotel's terms and conditions. I was told he was with the plumber. I pointed out that unless he was a plumber himself, it was pointless to be there and instead should be visible and trying to assist guests. The receptionist said he was ignoring his pager, and she couldn’t force him to come. I asked him to contact me before I checked out to discuss suitable credit for my bill, but naturally, I never heard from him.||I’ve no idea what time the water was off for or when it came back on, but in a large hotel, it is unacceptable and a health hazard. I was offered a voucher for breakfast (which I already had included) or a complimentary bottle of water from the bar.||Before checking out, we went down to breakfast, which was typical of the rest of the stay. Filthy, dirty restaurant and understaffed. Two coffee machines looked like they’d not worked in years, so conference flasks of filter coffee were the only option available. ||The Cavendish was once on a par with the Grand Hotel in Eastbourne. It holds a premier place on Eastbourne’s seafront.||Apparently, it is owned by a hotel group. They must be the equivalent of Manchester United's owners, taking all the money out and not investing anything back. It won’t survive long in its current state, certainly not charging such high prices.||It is probably a sad indictment that there are probably no longer ‘mystery guest hotel inspectors’, as someone should shut it down as a...

Do not stay at this 'hotel' - the negative reviews are all true. It's more like a hostel. This poor excuse for a 'hotel' is diabolical. The Cavendish Hotel used to be one of the premier hotels on Eastbourne's seafront, and it is now no better than a dirty hostel. Actually, I've stayed in nicer AND cleaner hostels. Whoever has taken on this hotel needs to have a long hard look at what they're doing as this 'hotel' is not fit for purpose. The front doors were broken due to.a storm that happened some months before, yet still hadn't been fixed so we had to come through a dirty alley around the rear of the hotel where they kept the rubbish. Clearly they weren't too fussed about the first impression this gave guests or they would have at least made it a little tidier. On arrival the front desk had no information about our booking and proceeded to give us the wrong room, under the wrong name 3 times. One of the rooms they gave us, the plaster was crumbling off the wall, it looked as though there was mould growing, and the bed was broken. The room overall was dusty and filthy - I didn't dare walk around without shoes on as the carpet looked so grotty. The 'double bed' was also just two beds pushed together with a too-small mattress plonked on top. When I went down to complain to the front desk they looked at me as though they were surprised they had a room in this condition. Our key cards were frequently not working, I lost count of the amount of times we had to get replacements as we couldn't get back into our room. The staff are very standoffish and should be a lot more warm and welcoming than they are. Every time I had to ask a question or query something, it was as though they couldn't be bothered to listen. The hallways are dirty and clearly aren't cleaned regularly. There was the same rubbish and litter on the stairwell from the day we arrived, to 3 days later when we left. The bar staff make up the prices of their drinks each time you order, and treat you as though you're inconveniencing them by ordering anything. I should also note, I emailed the hotel directly to tell them about the terrible stay I had, and have given them the grace period of 4 months to reply, which they have not - so here is my review for you all to advise you to avoid this horrible place. There are much, much nicer places to stay in Eastbourne, and for much cheaper. The cost to stay at this hotel for the standard of accommodation is frankly laughable. All in all, an absolutely...