Premier Inn Liverpool John Lennon Airport hotel — Hotel in Liverpool

Stayed here before an early morning flight with my husband and 16mo son. The room was nice enough - spacious, clean and comfortable. ||On arrival, no staff around anywhere. Checked ourselves in using the self service kiosk. My dad dropped us off and went to find a staff member to check if he needed to pay for parking and a staff member in the restaurant confirmed the first 20 minutes were free - great. ||I had previously arranged for the travel cot we were taking (as they don't provide mattresses in the ones they provide?) to be collected by my dad the following day as we would be going away for a week and did not want to travel with the cot. I confirmed this with a staff member upon check out at around 4am the next morning. He assured me it would be fine and to send my dad a picture of the collection tag which I did. Upon his arrival, the staff member he spoke to refused to give him the cot without the original tag (which was boarding a flight with me), I spoke to the staff member on the phone and he was completely unwilling to do anything remotely helpful. So I boarded my flight quite stressed and feeling bad for my dad and sent another email confirming the arrangements that had been made in advance of our stay. My dad returned later in the day and spoke to the duty manager who did return the cot to him after commenting that she had seen my email (didn't bother to reply though). We thought it had all been sorted until today - almost 2 weeks after our stay - when my dad received a parking ticket claiming he had parked overnight!! He wasn't even a guest at the hotel and literally dropped us off and picked the cot up (successfully on the second attempt). Absolutely abysmal experience and instead of being a convenient option has just made a nice holiday a totally stressful time. Would never ever use Premier Inn again. Pay a little extra and stay at the Hampton at John Lennon - save yourself...

Very noisy and smell of smoke. We had just returned from a long haul flight and were extremely tired so decided to book PI last minute as we weren't up to driving 3 hours back to Nottingham. We stayed in room 5 and it was extremely noisy. Bang bang bang and someone running around all evening from room above us that went on from 6pm til midnight. Family rooms across the corridor were noisy with banging and slamming late evening and early morning. Woken up at 3am from banging and clanging from room next door. Room was right next to staff emergency exit so we could hear lots of comings and goings. Staff smoking outside our window so we could smell smoke drifting in. Cleaning staff very loud and noisy early morning despite us putting label on door saying Ssshh 40 winks is taking place in this room. Room was clean and tidy. Breakfast was great and worth £9.50 each. Breakfast staff friendly and helpful. We mentioned the noise to reception staff and said it was like a herd of elephants were staying at the hotel. They apologised but were totally not interested in us officially logging the noise levels despite them having a refund policy on noise. We were too tired to hang around so left without making an...

We had to stay here for 6 nights, because our Landlord turned our home into a building site, which wasn't safe with my mobility issues. I genuinely couldn't fault the staff and how well they looked after me and my family! Gabby, Julie, Margaret and the rest, where always happy to help and did so with a smile.||The food is great, albeit a little limited after 6 nights, the Katsu curry is particularly very tasty and the mixed grill offers good value for money, even if the steak is a little underwhelming. ||The rooms were immaculately clean when we arrived, and everything you'd expect from a Premier Inn. The only criticism I can really make is with housekeeping during a long stay. We asked for a full room make up, several times. But, housekeeping kept missing things like emptying the bathroom bin, or changing the bedding, despite it being requested if we made the beds in the morning. Nothing major, just noticeable during a long stay. ||While Speke is definitely not somewhere I'd choose as a holiday destination, if we ever need to be near the airport, or if our landlord turns our home into a disaster site again, we'd gladly stay here...