Travelodge London City Airport — Hotel in London

Well where do o begin ...My birthday treat couple of days ...our first stay at this hotel since the covid years ...had many successful ones through the previous 10 years or so.. BUT THIS ONE ..A fawlty towers farce from our first night ....First room broken bed .had ran a bath to sit on the bed in 212 to be total broken...so went down told reception ..We were moved to a room on the 5th floor took two trips up and down with all our stuff (Bearing in mind we came back for an early night due to early commitment nrxt morning ) |Any ..got upstairs to have a bath again . NO DAMN BATH PLUG ..so down to reception again...eventually got the one from the last room....Goes back upstairs ..runs a bath for my partner first ..I strip off to get my pjs on ...to be stark naked ..when a woman and kids walks in thru the damn door...The effin embarresment of it ffs ...apparently the girl on reception had got the rooms mixed up and given them our room key ...i was FURIOUS ! Stormed down to reception once dressed ...Had my say in no uncertain terms ...Goes back up to fifth floor to find my key cancelled and cant get in the room as my partner is in the bath..Goes back down five floors ..Given a new key ..back up 5 floors TO FIND THE DAMN KEY STILL WONT WORK ...another 2 times i went up and down for fresh keys b4 the girl came to try to sort it with some device ..Still no joy ..so she let me in went to get key and door sorted...It was gone midnite by the time i could get a bath and get to bed ... gets up next morning and sat eating breakfast when a travelodge person stodd outside the eatery part having a ciggie...flicks his still smoking end onto the floor diretctly under the window in front of us .... and gets in the van drives off ...then next thing i take a drink out of my coffee mug to put it down and see exatly where id drunk....bright scarlet lipstick (took a photo as proof) |Goes out ..fantastic day in London ..got back qbout 9.30pm to go 5 floors ,to find YET AGAIN THE KEY DONT WORK !!!!!! My partner went this time as she knew i was in danger of exploding in rage ....gets new key ..gets in ..bath..bed ...|Next morning at breakfast ..no forks ..two staff sat on phones oblivious in eatery ..had to go ask ...then no plates ..had to get their attention off their phones yet again ..... Then we sit drink our coffee ..my partner gets an orange juice..we both go to get cooked food from hot plates...on coming back to the seat...the tables cleared and the chairs put under....MAYBE IF THE STAFF WATCHED WHAT WAS GOING ON INSTEAD OF SCROLLING ON PHONES...Theyd seen us go to get our food a few steps away ! |Anyway gave our keys in and left...|Not our first trip to this hotel but maybe our LAST ...everywhere Travelodge put about relaxing .....NOT A CHANCE AT THIS LOCATION ... as for the room entry im calm about it ..but must apologize to the poor lady and kids as theyre probly getting trauma ciucilling for the sight they got entering room 516 !!!!!! Fawlty Towers has nothing on London City Travelodge ..a complete mess and was glad to come home to my own bed .....|Promised a full refund still...

We have been using this hotel for years for attending events at the Excel and our most recent stay was the first since the pandemic.

The hotel has updated its decor which is nice and the room we had was clean, however we did have a few problems. Firstly we didn’t have a sign to put on the door to say that we wanted our towels changed over. So when we came back to get ready for bed we saw the towels were still in the same place as we left them in the morning. My partner asked about it and the person behind the desk said they will put it on the handover for the morning. We got new towels and went on their word that the information would pass over.

It didn’t and the next day we got back to the hotel quite late to find the towels, cups etc were not changed over. I went to the desk this time to ask why this hadn’t happened and the staff member acted like I was talking in a different language. I got towels again so by this point we had two days worth of towels piling up. Bear in mind that also we were told that the bed sheets won’t be changed over either so that was something else we would have thought would have been changed as the normal for a hotel.

In the end we ended up dumping the towels outside the room in the corridor with the cups so that everything would be changed. Thankfully it all was when we came back that evening, along with a door sign for the towels!

Secondly, we wanted to have the breakfast that we were aware you had to pay for as we didn’t have it included in our booking. We paid and whilst a few of our group went up, it seemed like all the staff running the breakfast were suspicious of us not paying. They kept approaching us and asked what room we were in, had we paid a number of times before standing around and watching us eat. It made me very uncomfortable to the point where I didn’t want to get up for the breakfast that had been paid for and my partner had to go up to get everything.

Lastly, the walls are paper thin. There were other guests next door to us that were being really loud, slamming their door until the early hours of the morning. We did say something to the staff member behind the desk about it and whilst we didn’t hear the loud laughing, the door was still being slammed. Additionally guests running up and down the corridor when it was around midnight.

Would I recommend the hotel? Yes if you are staying for 1 night. For us that were attending a weekend long event (especially working it), not so much because of the missing towel sign that didn’t seem to get replaced until we complained each night, no clean cups + sheets, being treated like we were going to pull a fast one for getting the breakfast and other guests being inconsiderate of others staying.

I would have thought that at least our door sign would have been replaced but it didn’t seem that urgent for the staff. We just wanted to have showers after a long day of working an event and not have to come back to things not being clean. Not sure if there has been cutbacks on doing general house keeping but this did cause some stress that could have...

Hello, I went with two friends to this hotel between december 22-26 in 2022. All around the hotel had a clean look and I felt safe here. The first day when we came in, the hotel room was alright, it did not look filthy at all. However, the hotel room was NOT cleaned the days after. nobody brought in clean towels, the bedsheets were not changed at all, and the ventilation was poor, because it was not possible to really open the windows. This was not even the big issue. The bathtub leaked every time when we tried to shower. The bathroom doesn't have a lock which is annoying (there should be a lock at the door). When we had arrived in the hotel, we asked if we could have breakfast in the morning(and pay extra because it was not included in our package). The receptionist told us politely we could have breakfast (we were thinking we could pay after our stay). In the morning we came to the restaurant and when the waiter asked us what our room number was, we told her our number and she said you can go and eat. We were expecting we could pay afterwards, because she did not ask for any money. When we started eating, two ladies came up to us and told us LOUDLY we had not paid yet and kind of gave us the feeling like we were criminals. We tried to tell them we did not know we had to pay in advance, but they were still keeping a very hostile attitude. This felt very disrespectful, because we were given side eyes by other people eating there. It was not a good look. We agreed and paid. They could have asked this in a polite way. The day after we went down for the breakfast again and paid this time in advance at the reception, because we knew the ladies would get mad. However when we started eating one of the ladies came to me and asked me for a receipt. I told her I did not have the receipt, because the receptionist did not tell me I needed one and had not given me one. I told the waiter to ask the receptionist if we had paid and she was still very hostile towards me. I told her she was being very rude and should think about her customer service, but when I told her this, she got mad again. After this altercation, she went to the receptionist to ask if we had paid (it's a five second walk). After she had talked with the receptionist, she just walked like nothing had happened, giving us side eyes now and then. She did not even apologize herself for her behavior towards us. Don't get me wrong, I'm not mad, but this is not the customer service a hotel in London, UK should...