Mattress Firm Ann Arbor — Hotel in Ann Arbor

If I could give a 10 star rating, I would. INCREDIBLE service at this Ann Arbor location. On a trip (from Rochester, NY) to Ann Arbor, MI to visit friends, we stopped at Mattress Firm to check out the Purple Mattress (which is not readily available from a brick & mortar store in our area). We had no intention of buying a bed during our visit (remember, we were from out of state) and we simply wanted to try out the Purple. Upon entering the store, we were greeted by Blake Thornton and Levon Flores. These guys were incredibly friendly and never pushy. As Levon took care of other customers, we spent a lengthy time with Blake as we asked questions and he, skillfully, answered. Blake was informative and helpful in every way. He even moved the Purple mattress for us from its stationery bed frame to the opposite end of the store so we could try it out on an electric, adjustable bed frame. We never felt pressured. Blake's approach was to provide information and he did so in the friendliest manner. At the end of the day, based on the product, the very reasonable price, the offer to have the bed delivered to us in New York at no extra charge and the incredible service by Blake Thornton, we made a bed purchase that day! We are now the proud owners of a Purple 3. And we couldn't be...

Just upgraded to our first adult mattress! We headed to the Mattress Firm in Cranbrook Village without an extremely clear idea of what we were looking for or how to buy a mattress. Luckily, Hunter was working tonight and was able to answer ALL of our questions, make sure we were asking him the right questions, and make sure that we were getting exactly what we needed out of our new sleeping solution.

We have a complex situation where we each prefer polar opposites on the scale of plushness to firmness, one of us sleeps incredibly hot, and the other snores. Taking all of this into account, Hunter made sure that we were taken care of. He's extremely knowledgable about every brand in his store, and made us feel heard when he asked us questions and we talked through our answers. Hunter was great to work with and we enjoyed every moment of our 2+ hours in the store as we evaluated every kind of mattress possible (like I said, this is our first adult sleep solution).

If you're going to Mattress Firm, make sure to ask for Hunter! The thought of shopping for mattresses had always been kind of stressful to think about but Hunter made it stress-free and fun. 10/10...

I bought a mattress on June 2 2021 and I was supposed to have had it delivered on the 18th. The time frame I was given was 8am-8pm. So I waited and waited, hours went by and by 5pm I was getting worried so I called the office and the sales manager checked the computer to see what happened on why I still didn't get my delivery yet. It turned out that I was not in the system scheduled for a delivery. Even though my receipt showed the 18th date. I was so angry, all those hours I waited for nothing. The guy couldn't explain what happened. so he scheduled another date for delivery wich was the 20th. And I told him if I don't get my mattress by the 20th, I want my refund. it turned out that I was only getting my box spring on the 20th and mattress on the 27th. So at that point I couldn't trust there delivery system. So I said I'm done I want my money back. He said my refund would take 7-10 business days. I was really looking forward to getting my mattress too. I hope this doesn't happen to anyone else. That's why people need to know my bad experiences with this company. So it doesn't happen to...