Hampton Inn Athens — Hotel in Athens

Huge THANK YOU to the entire staff at this location! I especially want to give an extra THANK YOU to Amanda (GM), Chelsea, Crystal and Isaac! I was staying at this location for a weeklong work trip (Sunday check in at 4pm, Friday check out at 11am). I work for a company that allows, and pays, for my 15yo dachshund to travel with me. Unfortunately, I didn’t notice until Tuesday that my checkout time would interfere with my workday on Friday after checkout. It was just an oversight on us all before the travel. I went to the Front Desk to ask for a later checkout. The GM was in a meeting at the time, but the staff was super friendly and understanding. They just asked me to come back and speak to the GM when she was finished with her meeting, and they were going to give a note to her for a heads up. When I spoke to Amanda, who is the General Manager, she didn’t even hesitate to help me out with my unconventional situation. She immediately reminded me she runs a pet friendly hotel, that she has had to bring her dog to work before, and that all of the staff working that Friday I would be checking out loved dogs. She invited me to bring my dog to her office area when I needed to check out. She let my ‘ol girl stay in their office area until my work day was over. No questions, hesitations or concerns. She made me feel so comfortable. These wonderful people treated me, and especially my mostly blind/deaf 15yo girl, with the upmost hospitality and kindness. They were so excited to spend time with my dog, and they just allowed her to do her thing while there. They also fed her treats and walked her while I was gone for about 2 hours finishing workday before traveling home. I know this is such a long review, but I felt as if it needed to be filled with the details. As a retail Store Manager myself, I know what going above and beyond looks like in customer service. This General Manager and her entire team did just that, when they didn’t even have to. I appreciate it more than I can express, just the level of kindness and compassion. We need more good people like this. Thank you for your amazing customer service. Every single staff member while I was staying there went out of their way to be friendly to me and my dog. It did not go...

I had to give one star even though I would like to give ZERO! We made non cancellation reservations for King executive suit on March 29. We arrived before 3 pm June 27 to be told they already had someone in that room. They then said they could not refund the room, being a non cancellation is was going to be charged to my card regardless. So I had to be out through a very stressful several hours trying to locate another room, lucky Holiday Inn Express was right next doo! They did not have an executive suite but they did have a king suite. Turned out better because the Holiday Inn had an indoor pool, unlike Hampton Inn. I was told because it was a non cancellation room nothing could be done u til Monday, this was Thursday, as the manager was out of town and she was the ONLY one who could do “the form” because it was non cancellation. I lost my cool and said IAM NOT THE ONE CANCELLING I WANT MY ROOM I RESERVED MARCH 29! Needless to say the two people at the front could only spit out the same ideology of nothing I can do have to wait till Monday! I will NEVER use Hampton Inn OR Hilton properties again! Trying to call their customer service was futile. I couldn’t understand the first three people and gave up and decided will fight through credit card! A reservation with Hampton Inn or Hilton means absolutely NOTHING! I am just glad that one it was early in the day because our travel was not a long day and two there was another hotel that had availability, all be it at premium prices, but at...

This was by far my worst stay at a Hilton group hotel. When I checked in at 1:30am, there was no digital key ready for my room. There was apparently a system issue. The woman at the desk also couldn’t make a key without bling up the room first. When I got into my room, it was dirty. There was black stuff on my sheets and pillows, a brown dirt line across one pillow, a bug on a pillow, a cord type bread tie on the bed, and a screw and cord type bread tie on the floor. I called down to the front desk and no one answered. I went down, and the woman finally came inside. When she came inside, I told her the room was dirty. She told me she didn’t have another room for me and asked with an attitude, what was dirty about it because it was clean before. She told me she could give me a king sheets, and I could change them myself. I mentioned her changing them, and she told me she was not housekeeping. I told her I want either and I was a guest. I was eventually placed in another room, which was also dirty. The sheets were at least better than the last one. At this point it was like 2:30am. I asked for a card for the manager and there were none. In the morning I spoke with Heather, who was nice and polite. She informed me she would leave a message for Amanda Wolf to return my points used for the stay, as she is the manager. However, no one has reached out to me about my horrible stay or returned my points at this point. This is horrible...