Residence Inn by Marriott Austin Airport — Hotel in Austin

I am currently relocated here by no fault of my own by my apartment complex for upnto 3 months. Staff is nice. I don't think it is acceptable for our rooms to only be cleaned once a week. We are families with children. They don't give us an adequate amount of towels and toilet paper so we have to go get them from the front desk. The ice maker is broken on my floor. Several of residents from my complex were without air conditioning for several days. One residents refrigerator went out. It was replaced 4 days later. All of her food spoiled. And the very worst thing is the continental breakfast. All we get is processed food sandwiches. Brown bananas or oranges for fruit. The Canadian bacon is so hard and dry this morning that I threw it away. The orange juice looked like water with a hint of orange color. Other residents at the Residence Inn South get bacon, sausage, eggs and waffles. I am over your continental breakfast and I am only 2 weeks into my extended stay. We haven't even had bread for toast or bagels in 8 days. Just processed breakfast sandwiches, burnt tortillas and Canadian bacon. I'm sure that I could go downtown and get a better breakfast at a Soup kitchen. I know you can do better than this. This is not okay. I don't travel much but I have never been to a hotel with a continental breakfast that is this bad. Since I don't know how to write a new review I will just add to this one. I went downstairs for continental breakfast. All I was able to get was a bagel. But thats a blessing since we went 2 weeks without bread or bagels. I went to get orange juice and it came out like water and the drip tray was filled up with water and orange colored particles that looked unhealthy and disgusting. The eggs looked like they were made from powdered eggs and there isn't anything to go with them. No bacon or sausage but the same old bagel breakfast sandwiches and some sort of breakfast pattie that looks like a chicken pattie but has been described as egg, sausage and cheese made into a fried pattie. It doesn't look good and frankly I haven't tried it. I went for tea and they have been out of tea for 2 days. The kitchen lady came out and looked for tea and couldn't find it. She isn't the regular employee. She was very nice but complained that the regular employee didn't leave the keys for her to access the things that needed to be put out for the continental breakfast. So all I picked up for breakfast was a bagel. No tea or orange juice. I know that the Residence Inn can do better than this. This is so...

This is a poorly managed Residence Inn. We stayed here for 6 nights during the Thanksgiving weekend while visiting our daughter. The biggest problem is that there was no hot water in the room. Each morning we had to run the bathtub water for 30 minutes to finally get water that was only lukewarm; it never got hot. We complained to the front desk about this after our first night, but nothing was done. We were told that the problem was due to the low occupancy of the hotel, but I have stayed a lots of other hotels during low occupancy, and they did not have this problem. Additionally, although there was almost no one in the hotel, the parking lot was 80% full, and it was difficult to get a space near the hotel front door. Clearly the hotel was allowing many visitors to the surrounding apartments to park in the hotel parking lot. There are so many things wrong with this hotel that it is hard to describe them all in one review. Our first room had an extremely noisy refrigerator, so we changed rooms. The morning breakfast is poor: no cut fruit, just a few apples in a basket. Turkey sausage patties were hard and dry. No waffle maker. The posted breakfast hours differed from the hours on the hotel website. There was no bedding in our room for the fold out bed, even though a sign in the room said there was. We had to call twice to finally get them to bring bedding. There was no toilet paper in the restroom off the hotel lobby. We had to request room cleaning and new towels for our room each day, otherwise nothing was done. And finally, this hotel is close to the highway and suffers from constant highway noise. All in all, the worst Residence Inn I have...

I booked this hotel thinking I’d get the full residence inn home away from home experience when I book the King Suite. Apparently if you book with hard earned points they give you the “lite” version. Me and a co worker booked the same rooms and mine was significantly smaller, no countertops. I was staying for 4 nights and wanted the kitchen area, and a bit of extra space which is why I booked here. Big miss. I feel cheated of my points. I will be emailing Marriott to see if I can recover any of them - because I have never been more disappointed.

The room itself was like an amateur contractor played “fix-it fast” in the room, as there are carpet edges with sharp points sticking out on the threshold of the bathroom, and I poked my feet countless times, and eventually had to cover with a towel. The ceiling above the bed is cracked and the bed itself was hard and impossible to sleep on.

The AC would need to be restarted every 8-12 hours if you wanted your room to be cool, and I don’t think it really ever did reach lower than 72.

The door locked me out before work so I had to wait for an engineer to break into my room after getting breakfast and was late to work because of all the back and forth and waiting. Just one thing after another.

Overall I feel catfished. Not the residence inn experience I would have wanted.

I will say there’s a front desk lady with cute circle gold rim glasses who was fantastic and attentive, so I feel bad writing all this without calling out her excellent customer service and great attitude. There is also a cleaning man who went out of his way when I was struggling with my door, to see if he could help. I...