Motel 6 Beatty, NV - Death Valley — Hotel in Beatty

About the Humiliating and Racist treatment at Motel 6, Beatty, NV - Death Valley (Feb 18th/19th) We want you to bring into light the extremely disrespectful treatment and humiliating experience we had with Motel 6 during our trip to Death Valley. The events that happened during the night were so mentally and emotionally disturbing that I am even terrified to write them down here. In the subsequent paragraphs, I am sharing the entire incident and the racism that happened to us from Motel 6 staff and customer care service. I hope the management will take the right actions and help us with the situation that happened on the night of 18th Feb 2022.

We had a reservation made with Motel 6 for 18th - 21st. Feb for three rooms at Motel 6 in Beatty, NV - Death Valley. (One of the Confirmation numbers: 4XR6HM47XK, ELFFUV4X3U, 5FCQNHFRTH). We were a group of 6 people (including an elderly mother) who were traveling from San Jose with a drive time of around 9+ hours. Considering that we might be late for the check-in at the hotel, I called the reception around 4 pm at the evening desk to make a note that we will be late. The lady at reception replied that it was ok, Motel 6 is open 24 hours and we can check in anytime without worry. However, this was not the case when we reached the motel around 3:00 am during the night. Tired from the long drive, when we tried to check-in the hotel staff (there was one guy at reception) not only declined the check-in but started extremely rude behaviors with us. He wouldn't even stand to listen to our queries and directly went inside the room. Note that we had an extremely long drive and an elderly mother with us. We found out that the reception did not take notes about the check-in call we made early in the evening on 18th while driving (around 4 PM). Also had sold our rooms to someone else. Even with this, we decided to find an alternative stay in the town of Beatty only to find none. At this time, we were deserted finding no place to stay even within 100 miles of the town of Beatty. We then called customer care service at Motel 6. We explained our situation and the representative noted that the same rooms were available at Motel 6 and he could make us a new reservation. He made a new reservation for us (the same three rooms) (one of the new reservations X33E9SDM3Y). Extremely tired and ill-treated we had no choice and with a new hope we went in to check in again with a new reservation just made. However, the situation worsened quickly. The same guy at reception not only refused to talk with us but also made humiliating and derogatory remarks. He shouted at us calling us "trash people" (his exact words) threatening to call the police. He then went inside, maybe called his supervisor and both of them were trash-talking about us. Instead of helping or talking us through the situation, he was continually (in the literal sense) laughing at us and our situation. We then called the customer care service supervisor only to find that the guy at reception would not even take his call. When we requested him to talk to the supervisor on the phone, he instead started shouting and abusing us again.Furthermore, initially he denied the no show charge of $83 applied to the account. He cancelled it only after we started raising this issue to customer care (in front of him) to cover up his tracks. I hope no other customer would have to face such lying and demeaning staff. Some points to summarize1) An error to note our request at the reception for late arrival caused us to lose our reservation. (proof of call available on request).2) A customer care representative re-booked the same rooms for us on calling only to get humiliated again by the same receptionist, facing racism (because apparently according to him, the Asian people are trash) and...

The place is clean, just having hard flooring makes it cleaner than most hotels, the big majority of the staff is kind. The rooms and baths are too small, the tub is so small. You can´t feel comfortable at all taking a shower. There is not a single drawer in the room to place your clothes. It had to be set on top of the table, on top of two chairs and in and on my luggage. The room's doors closes too loud and strong, so the whole room shakes. I kept waking up by my neighbors doors all the time. The air extractor in the bathroom is tied to the light and makes such a ridiculous loud noise. It made so annoying to use the restroom. Solution: Go to the restroom in the dark. In general, the noise is very bad. It looks like there is no insulation between the rooms at all. The worst part was this: I catch a heavy cold which forced me to spend the last three days of my trip inside my room, and my neighbor left two dogs in his room barking like crazy!!! I badly, needed to sleep and rest, and each bark was like a bullet in my head. So heard them right besides me!! Desperate, I went to the front desk. It was precisely then, when I found the only uncourteous person of the staff. When I told her the situation. She only answered very hideously "we are pet friendly". Stop talking and kept looking at me rally bad!! So that was the solution!! I told her: The situation is not acceptable. She said "There in nothing we can do" and Just to get rid of me she told me that she was going to call the owners. I returned to my room and had to stand that situation for four hours more. I went back to the front desk. Again, they told me they can't do anyting. I ask: Give me another room. He said "I don´t have". After insisting he found one on third level. I was moved. There was something they could do. By the front desk, there is a sign for guest with pets that says that the pets mut be under supervision from their owner all the time. They have rules, but don´t have established what to do if the rule is broken, like they have, if some body smokes in a nonsmoking room. Why motel 6 doesn´t have a defined action when a guest with pets brakes the rule and bothers other guest? Basically because Motel 6 doesn´t care. Guest could have to sign their contract agreeing that if they leave behind their pets, the motel can call Animal Control to take them, or take them to a back room, or any other legal solution. "There is nothing we can do" = "We don´t...

We booked our room at the Beatty, NV Motel 6 several weeks in advance. Upon our arrival after a long tiring drive, our key card did not work. We went up and down several floors three separate times for replacement key cards. None of them worked. Ten minutes lost.

Turns out, our digital door lock was broken. We sat with our distressed pet on the dirty hallway floor while the night manager finally arrived and tried to fiddle with the master key card; it did not work. He had to contact the general manager, as we waited. They determined the lock was busted, took another 20 minutes to jerry-rig it to work. Both were apologetic and cordial enough, but the new key cards still did not work. We were offered their master key card to get us through the night. (Seemed like this might have been a security risk, had we not been trustworthy guests?) We were offered a very slight discount on our nightly rate. A miserable start to our stay.

Inside the room, things were just as off-putting. We were greeted by Motel 6's horrific CFL cold white light bulbs, which provide all the warmth and charm of a prison morgue. I don't care how much money these bulbs save your company, it cannot be more than a few cents a day – this is just an absolutely depressing and off-putting light source. Being inside a room with this cold, clinical light creates an instant sensation of depression and doom. Truly, after 15 minutes under or near this light source, you will either think or wish you were dead.

The carpeted stairs to our upper floor room were littered with fast-food scraps, like a parade of toddlers had stormed through. The bathroom sink was stopped up. The floor in the room did not seem clean. None of this was reassuring during a pandemic. The queen sized bed had just two flimsy pillows.

After two other mediocre / distressing visits to Motel 6’s on a long road trip earlier in the week, we have concluded the chain’s low standards for cleanliness, reliability, service and safety are so low we will not be staying with...