I never got a chance to experience any part of this motel but the terrible customer service. And barely even that, since they decide to renege on agreements they offer. The previous week I contacted this hotel and spoke with someone, Cindy or Sandy(?), about booking a room. I explained I was coming down to experience the area's mountain bike trails and I would be traveling over three hours with my dogs to the location. While the person stated dogs were not an issue we did discuss the check-in time. They stated it was 330pm and I mentioned that wouldn't work for me because of the dogs and how I wouldn't want them to be in a hot car. She stated they could work out an earlier check-in time and she told me to give them a call when I left town and they would see about having the room ready so I could check in. It seemed to be a very pleasant conversation and I made a reservation for 08May18. On this date I stalled as much as I could to arrive not too early but still have time to get in some trail time before the end of the day while having a cool place for the dogs. Whoever I spoke to on this date was somewhat rude when I called and made it seem as if it would be a huge imposition for me to arrive early. Since it was their staff that stated this offer to which we agreed I was taken aback by the rudeness this morning. But they told me the room should be ready at or shortly after the time I told them I'd arrive, at around 100pm. I drove the three hours to Beatty and, when I arrived early, I did a few other things to try to kill time to arrive at the time we'd agreed that morning. I arrived at the hotel and went to the office which had a "CLOSED" sign and the door was locked. I checked and I arrived a little earlier than one pm. I left and did a few other things and returned a little after one pm. The office was still locked and 'closed'. I went to an area in town where I was told I could walk my dogs, just to let them out for a little bit - but after three hours in the car they also needed water and someplace cool. I returned again at 1:15pm. Still closed. Still locked. I came back at 1:30 pm. Still closed. Still locked. I came back again at about 1:40. Still closed. At this point my dogs had been in the car for over four hours, I had no place to take them where they wouldn't have to spend another two hours in the hot car. Which meant that I had to turn around and drive home, cancelling every other plan I had in the area because I couldn't justify keeping the dogs in a hot car for another two hours when there was an agreement that was already forty minutes broken. So staff at the Atomic Inn, thank you for a 400 mile trip, wasted. Thanks for the planning and coordinating of a trip, wasted. Others may review your customer service as 'wonderful' but when a business makes an agreement with customers and then doesn't even have the courtesy to even notify the customer they're going to renege but simply 'ghost' their way out of it? I find that deplorable customer service. I'll make sure to never make the mistake of trying to send any business your way either. Since your customer service is a...
Read moreIf you are looking for a fun, kitchy place to stay, this is NOT it! The retro/Jetson's theme of the building is not lovingly played out within the rooms. The furnishings are desert rat/ salvation army/thrift store finds with Family Dollar touches - little attempt to tie-in to the retro-future vibe that tempts one in the door.
As others have noted, the owner is rude. Even as we were checking in, so surly bc one of our credit cards didn't immediately go thru! Kind of added to the overall ambiance of defeat and despair, so we let it ride.... She was so sure we'd leave a bad review(bc we asked her to be patient with the credit card issue) she threatened not to let us stay. We were exhausted, seared from a day in the desert. The last thing we needed was to drive around looking for another place to stay!
We were so tired, we were willing to put up with a lot including, but not limited to: the nostril-ripping odor from very noxious air freshener that didn't dissipate although I left the door wide open for as long as I could, a bathtub slicked with soap scum/leg hair shavings, shabby and broken trim/fixtures, hairs on the pillow cases from previous guests, and very lumpy, thin, sub-standard pillows, as other guests have noted.
A prominent sign in each room warns that you'll be charged $100 for smoking in the room, so I figured someone cheated and the fix was to deploy an eye-watering amount of scented aerosol... until I peeled back the covers on the bed, revealing recent blood stains on the covered box spring... I try to imagine an innocent way for the blood to have been splashed there... seemingly from the floor, but I'm not a forensics expert. Also can't explain how the person responsible for cleaning the room missed this, unless there was so much blood to clean up that dealing with the nickel and dime-sized stains on the side of the mattress seemed overly-fastidious.
On the plus side, the WiFi worked, the water at the tap ran hot right away, the towels smelled of bleach, so they were clean, the mattress was sealed up in a good bed-bug resistant mattress protector, and the heaters provided, while cute in an incongruous "little house on the prairie" way, barely worked... This kept the room cool for a good night's sleep.
Didn't risk having the coffee provided by the host in the morning! Just got the hell out!
Note: very sympathetic to what must be a difficult business to run in a desert town off the beaten trail, however, the price per room is over what we paid for much nicer and actually clean accommodations elsewhere around Death Valley. Would not have left a bad review if the rooms...
Read moreI stayed here 2/4/20 and was put into room #20. It cost about $65. Overall I did not like my stay here. First off all I was put in a building which has...get this...NO WATER! I did not discover this immediately, but only after I had unpacked all my stuff and got settled and was finally ready to take a shower before going to bed. Secondly the room was fricken freezing cold. It was literally in the 40's in my room, I am not kidding. What do they have for heat? A tiny little space heater like what you would put under your desk at work or something. It would take hours to warm it up. I went back to the office to complain about having no water and guess what, they are locked up and there was nobody there! Great, so now what? Well it was not late, it was only like 8pm or something. Anyway, there was a doorbell and I rang it twice and nobody answered. I was starting to get a little frustrated. Not too impressed with this at all! So I called a phone number I found for the hotel and finally got a hold of someone, the owner. So eventually she got me into a different room, which was a hassle. And now I have a different room that's freezing cold and will take a long time to warm up, so I had to completely start that whole process over again losing all the progress I had made in my old room. This really irritated me. No, I would not stay here again. The Wi-Fi was not that fast but this is to be expected in rural Nevada I have learned. ...
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