Majestic Moose Lodge - Coptic Village — Hotel in Big Bear Lake

Over the Christmas break, My Family and I flew into SOCAL to visit with family. Prior to our visit we made plans to stay at this Lodge. After watching weather patterns, etc we decided to visit during a different week . ( Horrible rains and snow in Mid December 2014. ) - I called the location to see about moving my reservation for a different date. She informed me they were sold out. Good Deal no problem, she told me she would cancel my reservation and that was that. ||Months go by, While in California on VACA,I check my account and I notice that I have been charged $250.00 . . . From the Majestic Moose. ||||I called the business right away - immediately saying who I am - Gentleman on the phone said he was the Owner - "Eddie " - ||||He mentioned that his secretary "processed" the room because we didn't cancel with booking.com( makes sense to me BUT..... I wasnt told to do so by the female employee ) - - ||The conversation continued for about 10 minutes. ......||I informed the "owner" that I called in back in October 2014 to change / cancel my reservation and was told by a female employee that ALL WOULD BE OK. - until - "Eddie " told me that .....||||He was the only employee and that no body else works for him...........WAIT .DIDNT HE SAY HIS SECRETARY PROCESSED THIS ORDER ______The lack of business integrity shown here was enough of a red flag for me to write on this site. ( I have never written a good or bad review ) - PLEASE WATCH OUT FOR THIS MAN and BUSINESS I will be posting this to BOOKING.com as well. We will see...

We were on a long week end trip touching Palm Springs, Big Bear lake and Lake Arrowhead. One overnight stay was at Majestic Moose Lodge. ||||The booking process was fast, rates commendable and the premises excellent. The small shack that we had hired for the night accommodated the five adults in two bedrooms; one with a Queen size bed and the other with 2 X 2 bunk beds. There was only one full bath room. ||||The living room had a wood burning fire place and a gas fired radiator. Even in end October, the night was very cool at about 4 Deg C and we were thankful to the heating provided. ||||There was a fully equipped kitchenette and electric grill. ||||The amenities were adequate and the duty staff were helpful in making our stay comfortable. ||||The Lodge is not very far from the lake and the...

We were searching for a nice affordable place to spend the night. I read the good reviews on the majestic moose lodge and took a chance. The gentleman at the desk was the nicest frontdesk person I've ever met.very helpful and resourceful. The cottage was very homely and reminded me of good country living. Plenty of blankets, dishes pots and pans, full kitchenette and a wood fireplace. Extremely charming and a total different experience then a regular hotel room. They also had a nice porch and charcoal grills available. I would definitely welcome this experience again. This experience. Would also be great for couples and families that want to broaden...