Best Western Plus Boston Hotel — Hotel in Boston

I have stayed at this hotel for the past four years, and this year had to be one of the worst year I've ever experienced there. Each year I attend the local anime convention Anime Boston, and in the past this hotel had been very accommodating with using the shuttle bus and gave three drop off spots for the convention which was very helpful. This year, however, they weren't as accommodating. After learning that the hotel was under new management, I knew this was going to be a hassle. First the hotel gave us a single room instead of a double (which was going to be difficult fitting four people in), while they fixed that right away, they ended up giving us a room that not only had a broken bed but a broken safe as well. Next the woman at the front desk, who only got worse as the weekend went on, started questioning us on what time the convention ended, how long it typically was, etc etc. We thought nothing of it and informed her how it went since we figured it was new. After the first day was over we learned that she took that information and made a rather strict schedule of pick up times and left us with only ONE drop off/pick up location. Best Western policies state that the shuttle will be available throughout the day to guest and all they have to do is call. I guess that goes for the regular guest and not those of us who attended that convention that weekend. Not only did the bus run only hourly, but we had to arrange our schedule for the convention all around these new set times. Which was a big hassle and lead to us missing a lot of things we wanted to see. And if we wanted to even CATCH the shuttle, we had to not only make our way through the convention, but through the mall as well to be picked up at the front of the cheesecake factory. Which is a pretty big hike when you're trying to make your way through thousand of anime fans taking pictures, talking, etc. So if we wanted to catch the shuttle we would have to leave at LEAST twenty minutes early just to make sure we were on this bus. And at the end of the night, at the last pick up from the convention the bus was PACKED. They tried sitting at least twenty people in an eleven person shuttle. Which was not only beyond uncomfortable, but unsafe as well. Not only that, but after returning to the hotel one day, we learned something that shocked all of us. The maids had entered our room to make the beds and change the garbage WITH A DO NOT DISTURB SIGN planted firmly on the door! My suitcase, as well as my cousins, was clearly messed with and we had to spend the hour wait we had for the next shuttle not only changing and eating but making sure nothing was stolen as well! We've never had a problem with this hotel before, and the shuttle bus (as well as some rude staff) was the breaking point this year. No longer will the Best Western have our business, we would much rather stay at a hotel that cost twice as much then have to deal with them again. However, I would like to say thank you to the very few staff members we had that reminded us why we always returned to Best Western during the convention weekend. Pablo it was great hearing about you're brothers love for DBZ, and you were a fantastic...

I and two of my children arrived Wednesday August 12th and were checked into a room on the first floor. I requested a room on a higher floor when booking the reservation. I was told 115 would was what was available and that if I brought my bags down to the front desk Thursday morning I would be checked into a room on a different floor. So, that is what I did. Upon returning to the Hotel, I was given key-cards to a room on the fifth floor. We went up to our room and once I had taken my shoes off found the floors/carpet was wet. I went down to the desk, and made the front desk aware of the situation. I received a sincere apology an was issued key-cards to a different room on the same floor. By the time I arrived to the room with soiled floors to move to the new room there was a call from the front desk indicating that the room we were to move to had wet floors as well. I went back down to the desk and was given key-cards to a room on the sixth floor. The front desk clerk apologized again and indicated that I would receive 20% off the cost of my stay and I thought the matter was over. Friday morning while having breakfast the Hotel manager engaged me about my stay and I detailed the events as I have listed above. He again apologized and indicated he would take 50% off one nights stay. My original booking was $847. Saturday morning during checkout I received a bill for $960 plus dollars. I told the issuing clerk the costs were wrong and what appeared to be the shift manager agreed that he was present when I was emphatically told I would receive 20% off my stay. However, the issuing clerk said he would need to speak with the Hotel Manager before adjusting any costs. I said that made sense and I left the hotel for the airport. I did not hear from the Hotel on Monday the 17th. I called the Hotel Tuesday the 18th and spoke with the front desk attendant who reviewed the bill with me. According to the front desk attendant, there was no mention or documentation in their system about any of the issues I had experienced. After explaining to her the details listed above, she indicated she would make the 20% adjustment and asked for my email address in order to send me a copy of the credit/refund. Again, I thought the matter was over. On this morning August 20th, I checked my email and bank account and found no history of a credit/refund or emailed letter of confirmation so I called the Hotel again. The front desk attendant indicated they did not know why my email address was requested as they could not send any documentation and that the General Manager, who I spoke with over breakfast, over-road the 20% credit. I asked to speak with him and he would not come to the phone, only issued responses to me through the attendant. I informed the attendant that I was not coming down on her and that I would like to speak to the manager. I told her I was simply attempting to get clarification on the 20% credit/refund. She could not offer any and the manager would not take my call. I ended the call by indicating I would take the matter up with Best...

My experience there was terrible. The front desk clerks do not know what they are doing. We weren't able to receive the help and answers that we needed about the hotel and location because they didn't know anything about it. Another guest brought his Harley motorcycle into the lobby and kept it there throughout the night. It was very unprofessional. The clerk was on the phone with her manager about the motorcycle and did nothing but try to carry on the conversation with us about it while trying to check into our room. We waited about 20 minutes to check in while she was busy talking about the motorcycle and trying to figure out what she needed to do after she was told that she wasn't allowed to keep it in the lobby. The carpet in the room was stained and sorry. The A.C. was on 62 and very hard to shut off. The bed was dirty. The sheets were covered in dirt and stains. It looked like bed bug droppings so we called the front desk to send someone up to look at it. They spent 2 minutes staring at it and quickly tried to leave after explaining to us that whatever was on the sheets wasn't anything from bedbugs. Which is fine, but it would've been great if they weren't so rude and acted like we were stupid for worrying about it. My wife and I took pictures of it, showed the General Manager, and she claimed that it was cigarette ashes. (?) My lady and I do not smoke and the room did not smell like smoke. We asked her to go look for us so she knew about it and she quickly ran up to the room before one of us could follow her. She came back and explained to us that it was dirt and dust from housekeeping. Completely disgusting and nasty. There was a cell phone under the mattress and tucked under a sheet and it looked like it was there for a long time. So, the housekeepers obviously don't check the mattresses. The GM took $10 off of the room price. $10. After finding God only knows what was on the sheets. I was charged TWICE for a movie that I didn't order. Turned on the TV and the movie was currently ordering itself. Called the front desk right after and they had no idea what to do. One lady told us that she would leave a note for the GM and we left it at that. Went to check out in the morning and went to confirm that the movie was cancelled, and nobody had any idea what we were talking about. I talked to the GM and she told me that it would be removed from my bill, but I was charged TWICE. $40 down the drain. The location of the hotel is horrible. Homeless and drug addicted people surround it. It isn't a very safe location. It has been about a week now and I still wasn't refunded the $40 from the movie. We called the hotel yesterday and asked about the charges and the GM still acted like she didn't know what the hell was going on. I am not the type of person to complain about honest mistakes but being rude and having a very impatient attitude will bring you nothing but horrible customer complaints. You get what you pay for, room, location, and service, so don't...