Boston University Henry M. Goldman School of Dental Medicine — Local services in Boston

I must recount my harrowing ordeal with the accursed institution known as Boston University School of Dental Medicine, a place where horrors unfathomable lurk beneath the guise of dental care. From the moment I embarked upon the treacherous path of making a simple phone call, I found myself ensnared in a maddening labyrinth of inefficiency and despair.

Attempting to reach anyone at this wretched establishment proved an exercise in futility, a cosmic dance with the impossible. The telephone lines, as if possessed by eldritch forces, emitted naught but eerie static and malevolent whispers. No matter the hour or the day, my pleas for assistance vanished into the void, swallowed by the unfeeling abyss that is their communication system. Verily, it seemed as if the very fabric of reality conspired against me, ensuring that my voice would never traverse the void between our realms.

Should one miraculously pass this initial trial, they would find themselves confronted by a cadre of front desk staff so apathetic, one would think them immune to the plight of the suffering souls seeking respite within these cursed halls. Their gaze, devoid of any semblance of empathy, pierced through the veil of sanity, leaving the disheartened supplicants to wander aimlessly, clutching their tattered hopes.

And alas, when at last the providence of fate deigned to grant me an appointment, I was subjected to the torturous machinations of the dental providers themselves. Incompetence, it seemed, was their vile art form, practiced with great fervor and arrogance. Their hands, like twisted talons, worked with a lack of finesse and precision, as if guided by invisible maleficent entities. The pain inflicted upon me, both physical and mental, defied all earthly comprehension.

But it was not only the skill of these abominable practitioners that plagued me; it was their arrogance, their haughty disregard for the suffering of their patients. They wielded their knowledge like a weapon, mocking and belittling those who dared to question their authority. The depths of their conceit knew no bounds, and I, a lowly mortal, was left defenseless against their disdainful gaze.

In the end, my experience with Boston University School of Dental Medicine left me shattered and scarred, a mere fragment of my former self. It is a place where the impossible becomes reality, where the apathy of the front desk staff and the incompetence and arrogance of the providers reign supreme. Beware, all who dare venture into this accursed realm, for it is a place where nightmares thrive and hope fades...

The Goldman School of Dental Medicine at Boston University has saved me many thousands of dollars since I first came here in 2007. Prior to being a patient here, I was a patient at a private dental practice, which kept finding things wrong with my teeth. I am quite particular about taking care of my teeth with water flossing, brushing at least 3 times a day, etc.

I got a second opinion at BU Dental 7th Floor. The crown specialist said all I needed was a small white filling and not an expensive crown of $1,895 (pre-insurance) that my private dentist was adamant about and that if she did work that was more than necessary, she would be questioned hard by her dental students because her work is reviewed by others. The small white filling and consult after insurance cost me $0. The crown at the private dentist after insurance would have cost me $1,505 (which was an exorbitant amount in 2007). I found the original estimate. Insurance would have covered only $390 of the $1,895.

After that experience, I never went back to the private dentist because I realized he had been doing extensive work that was not necessary. I go now only to BU Dental. Trust is very important. More than 15 years later, my tooth still has a small white filling and has never needed a crown.

My most recent visit was in late June 2022. The 7th floor waiting area has been completely remodeled. The front desk employees are friendly and helpful, especially Christine, who remembers patients. I love this place and wish I had known about it sooner than I did because I could have put all that money spent on the private dentist into my retirement account back in the 1990s through the mid-2000s.

One thing I would recommend to the administrators is to put back the sinks in the treatment rooms and restart the drinking fountains on the 7th floor for a better patient experience. Seventh floor, that is what I recommend. There is another floor that student dentists work on, but I have never tried...

Worst experience ever, from start to finish (and beyond!). I made the mistake of switching my dentist from one that I really loved in Cambridge to this school, as I was I new-hire BU and this would have saved me a few dollars per-month from the insurance plan change. Worst mistake ever. I am a remote employee, and I had to drive down to make this appointments. After waiting months to get in, my hygienist canceled my appointment twice over 2-3 months last minute, so I had to change my entire schedule. When I finally got in, the experience was no better. No one in my exam room spoke English - which is normally not a problem - but no one could explain to me why they kept redoing my X-rays over and over again. I got a sense that it was because there was something wrong with the synching from the X-ray machine to the computer, but they didn't bother to explain it or have anyone explain it to me. When it came to the cleaning, the sprayer was broken and leaking so my entire shirt got soaked. The equipment they use - at least in my exam room - was old. Finally, they clearly missed a few sensitive spots in my mouth that I was pretty confident needed new fillings, but the dentist who came in to do the exam was more interested in upselling me to replace the fillings in different teeth because they were getting discolored rather than because they were failing. They never bothered to schedule me my 6-mo appointment while I was there and they never followed up with a phone call.

Needless to say I couldn't leave this place fast enough. What prompted me to leave this review about 2 years later is that my new dentist reached out to their records department - and surprise - after 1-2 months no one returned their request to forward on my X-ray records.

Just now I received a call from the dental school 2 YEARS later asking me if I was still a patient. Really?

This is an awful organization from start to finish. Horribly incompetent and inept and...