TownePlace Suites by Marriott Bridgewater Branchburg — Hotel in Branchburg Township

I stayed at The Towne Place Suites Branchburg from 9/3/21-9/6/21 and I had a horrible experience. The issues I mentioned to the hotels General Manager during my stay July 4th weekend were not corrected. The breakfast that was served was inferior to every other Hotel I stayed at this summer. In July I complained to the front desk that there was pancake syrup served as a condiment but there were no pancakes or waffles to go with it. 2 months later, the staff is still putting out pancake syrup with nothing to go with it. The pool was still closed and the excuse i was given is Covid. This seems like an excuse for the owners not to pay for the chemicals associated with keeping a pool clean. The exhaust fan for the bathrooms was still not working. I brought the non-working exhaust fan to your attention in July but the fan was never repaired. During this past weekend's stay, there were several long term residents that appeared to be on a government assistant program. There was a young gentleman that was harassing my son and our party the entire weekend. This gentleman asked us several times a day if he could eat the food we were cooking on the barbecues. On Friday evening, an altercation almost broke out as a result of this gentlemans actions. He was being aggressive towards the children in our party and on Saturday evening, I complained to the front desk attendant about him. The attendant said 'ok, i will call his mom, she will take care of him". This statement led me to believe that this gentleman has a history of harassing guests at this property. There was also an older gentleman that was disheveled wearing only filthy socks and no shoes. Twice this gentleman sat down on the couches right next to our group which made me very uncomfortable. I realize that we were guests and do not own your hotel but these 2 people made me very uncomfortable. On Saturday afternoon, my toilet was clogged and the associate handed ME a plunger. I find it hard to believe that a Marriott Suites hotel does not have maintenance personnel on staff. I had to plunge my own toilet 3 more times this past weekend.

I paid almost $600 to stay in the hotel and i was not given proper service. The GM wrote back to be with excuses but no compensation. If you are going to the Branchburg area, DO NOT STAY AT TOWNEPLACE SUITES BRANCHBURG. There are many hotels on rt. 202 to...

Excited with the idea of NEW, and a Marriott's point promotion, I booked a 1BR suite hoping to have a great and relaxing time. On arrival, we found that the tv in our room had issues and wasn't connected. I had hoped to watch a movie with my family. We contacted the front desk willing to switch to another room, but were told that none were available. We patiently waited for an engineer to arrive who worked on our tv with IT on the line for over an hour. The kind and understanding engineered assured us he will let management know so that they can make sure we are taken care of. Unfortunately, we never heard back from management. We attempted contact with the front desk a few times but was told the manager was not in each time and that no one else could do anything to help. After a few attempts, I gave up on the task of reaching out.

My last communication was with the evening front desk agent who told us that it was a new hotel so issues are still being worked on, and chuckled on the phone. However, it wasn't funny to us. When clients pay for a room, it's expected to be in full-working condition ready to enjoy. If something is not right, management should side with their clients to make things right. I explained how disappointed I was to pay for a 1BR suite only to find issues with the tv. He said he'd let the General Manager know, and then asked me whether I was a Marriott Rewards member. I was shocked he even asked me that. I am currently Gold on my way to Platinum. Can they not see that on their end, or do they just not care? And, why does it matter? Is different treatment handed based on the answers? Status or no status, take your pick. This was my last communication, and management never reached out.

It's a NEW hotel that comes at risk to your experience with an avoidant and silent management. Maybe my experience or day was unique, but with such uncertainty, my recommendation is to choose another hotel (at least until all the kinks are worked out). Unfortunately for me, NEW was a disappointing experience. NEW meant unresolved and undiscovered issues, a staff team that doesn't know what to do, and a management that is either...

What a joke of a hotel. In short, they checked my reservation in for someone else with the same last name, canceled my 2nd room reservation without my knowledge, and gave me a response that did nothing to instill confidence in the hotel. Didn't even have the decency to throw some Marriott points my way for the many inconveniences caused. I recommend everyone stay away if you're looking for a seamless stay.||||I had a booking for 2 rooms. Arrived at the hotel and the front desk associate said I had already checked in. I did not already check in, but upon checking the app I noticed I was assigned a room number for 1 room. She also said my 2nd room reservation was canceled, which was not done by me. I showed my confirmation for 2 rooms, but at that point she just about gave up and said they were fully booked and couldn't do anything. What a nice response to a Marriott Platinum member (never received any sort of recognition of status). Luckily the very nice assistant manager came out at that point and said he would reinstate my 2nd room.||In the meantime she gave me keys for the room I was supposedly check into, and my family went to that room. Unfortunately those keys didn't work, so they came back down. Front desk associate gave another set of keys. Surprise, those didn't work either. At this point, the assistant manager figured out how to reinstate my 2nd room, and he came up with his to figure out why the keys for the first room were continuously not working. Upon using his master key, it was discovered that there were already guests in that room! It was determined they have the same last name as me, and the front desk associate didn't verify first names when checking them in. And since they only had a booking for 1 room, the front desk associate seemingly canceled my 2nd room. What a joke. ||The fact that they are not properly checking IDs to verify names is the biggest issue here. Upon complaining to Marriott corporate, I got a basic response from the hotel GM which was a boilerplate apology and nothing more. I will...