Branson Towers Hotel — Hotel in Branson

Upon arriving at Branson Towers hotel you are going to have to make sure you mask up! The hotel requires you to wear a mask at all times! The entrance is absolutely beautiful with a upscale modern antique vibe. Very well decorated. We are here in December so they have a big Christmas tree up which is gorgeous. We paid around 83$ a night with tax but that is subject to change of course. Our room had two queen beds. On a scale of comfort I say the beds were a 8/10! The pillows are super comfortable and so is the bed! It’s not to soft and it’s not to firm! Which is great! The room is about 250 sq ft which is pretty big for a hotel room! We had tons of space. The room has a microwave, refrigerator, coffee maker, dresser/tv stand, two lamps (with ONE OUTLET EACH), a small table and one chair. By the door is a decent size open closet for hanging clothes. It has an iron board, iron, and those two weird rack things I never use and to be honest don’t even know what they are for haha! The bathroom is a lot bigger than other hotels and the bathtub is deep which is great! The hotel has a big breakfast area to sit in so it’s definitely enough space to social distance if you want too. Breakfast is served at 630-930am they had sausage, eggs, biscuits and gravy, muffins, cereal, and juice. The breakfast on a scale of 1 out of 10 I would say 7. I thought it was a good decent breakfast!! My hungry older brother thought it was “okay”. The breakfast is served by a nice lady so it is not self served at all. There is also a coffee machine that has creamer outside of the breakfast room! The ice station and vending machines are on the bottom floor right by the breakfast room which is held in the Gazebo hall. The pool you have to walk a short ways outside to get too but it’s indoor and it’s heated to a warm temp and also the hot tub is more of a warm tub LOL. I recommend taking the bathing suits in changing in the bathrooms in the pool area before and after so you aren’t freezing during wonder months.The hotel also has a small game room with older games and also had a business center where you can use the computer and printer etc!!! Overall I thought this one the best hotel I’ve stayed at in Branson!! For a indoor pool in winter, a game room, and breakfast included it was absolutely worth the price!! After looking at several several other hotels I’m truly glad we picked this one!❤️ Thank you Branson Towers for the great accommodations!

There were cons though! •The lamps in the room were really dim didn’t brighten the room a lot. •The lamps also had only one outlet to charge the phone each. •The cards to our room, I had to swipe several times to open. •The rooms are not sound proof at all😂 I really felt the need to apologize as we had about 3 girls under 9 and a two year old so I really felt bad for everyone who heard us. •You have to wear masks through the entire building. •THE BIG ONE. It was pouring down. Late at night and I was asked to run to my car to get the licensed plate and that I needed to put my mask on. It frustrated me. I really wished they had told me these things before I booked so I would of been prepared.

As you can see the cons aren’t that bad and the pros definitely beat them! I will stay here again in the future! Totally...

We stayed only one night. Our AC quit working during the night, but we didn't want to have someone come in in the middle of the night or have to switch rooms at 3am so we just planned on telling someone the next morning. We went to breakfast and there was a really nice breakfast but when my sister sat down there chair collapsed and hurt her. The breakfast attendant was apologetic but when we went to check out and report the AC and the chair, Monique at the front desk was not helpful or apologetic. Nothing was done to try to improve our stay. No compensations or anything were offered. She said we would have to talk to a manager and she didn't know when one would be available. As we were filling out a report another guest came and complained about their room being dirty and she didn't say anything to him. Very disappointing.

(Update) This review was written as we left the hotel before anyone had spoken to my sister. I had planned to update the review after we had spoken to management. It was Monique's apathetic attitude that was upsetting, not the lack of compensation. Less than a day after the conversation with my sister, before we received a gift card, we received another call from Shiane (I am unsure of the spelling of her name) threatening not to send the gift card if we did not take down our review. When I called, I was quite upset and I explained that I had planned to take down the review after we received the gift card, but now I do not believe it would be worth a gift card to a hotel with such management. Shiane said she understood, was non-apologetic and was going to reconsider whether she would send a gift card. I will update again with results. Also note that the owner responses to reviews are harsh and insincere. You can see most of my other reviews are positive. I am very upset by this reaction.

In response to the AC, we did not want submit a work order at 3:00 a.m. because we did not want to fully wake the baby. I thought telling Monique at the front desk the next morning would serve as a work order. The unit may have frozen up. We had it set at 68 and kept bumping it down as it failed to cool the room. At 2:40 I turned the unit off and I turned it back on at 3:00 and it cooled a little better, but not enough to cool the room. I assume the units are older so I told the front desk hoping to save the next guest from the same issue. I would not have left a review if that had been the only issue, but the chair and Monique's apathetic service...

We stayed at this hotel for Branson National Softball tournaments. We stayed 6 days. On day 4 one of our team mates found bedbugs in their mattress. This was on the 3rd floor. This. Same night the hotel was actively heat treating a room across the hall with heat treatment for bed bugs. We ran into a close family friend who was staying at the hotel. They had made it home and their child had bites on her stomach. When other teammates asked front desk about the bed bugs they told them the individuals were lying about the bugs. | Secondly this hotel is dirty! When we arrived our hotel room had mini m&m’s on the floor along with dirty carpet foot prints. Didn’t think much of it. I just chalked it up to cheap hotel stay. I noticed the hallways were continuing to get filthier as they had not been vacuumed. The same cracker was in the stairwell the entire stay. I noticed our room was not being cleaned no beds were made day 1-4 only being stocked with fresh towels. || On the afternoon of day 4 my daughter’s black jersey shirt went missing. It was lying beside a pile of towels. We looked for it everywhere multiple times! I checked with the front desk multiple times thinking it was very possible that it could have been picked up by the housekeeping picking up towels. Never found it. |Day 5 I met a softball mom in the elevator who said her shopping bag full of new clothing had been taken out with the trash. | Hotel offers a laundry mat area. On day 2 and 4 I had gone up to the front desk to get quarters. Both days handed them $5 bills and quarters were given. No issue. You would have to wait 10-20 mins for someone to assist you. I chalked that up to them being short staffed. On day 5 I went to get quarters with my $5 bill. I was told by the lady I had to get a whole roll of quarters. They only gave them out in rolls. Which was a lie. She argued with me in front of two other desks waiting. I explained to her that wasn’t the case the last two times. She was rude told me she was the manager and that she would have to get into the other employees for that as it was against policy. I also had to get towels and toilet paper and that I was still looking for my missing jersey during this confrontation. I later was told that lady was the sales manager. | The only good thing about the stay was the polite employees at breakfast. Breakfast was pretty common for hotel. The seats in the dining room were all dirty and stained! Stay at...