Hyatt Regency San Francisco Airport — Hotel in Burlingame

So I was staying here for an event at a neighboring hotel (I have rewards with Hyatt). I upgraded to a suite so I can't say much about a standard room, so YMMV with regards to this review.||First the parts that probably will apply to most. Check-in was very smooth, and the were very accommodating when I had my Amazon Fresh delivery of distilled water for my CPAP machine and other snacks. There is a small desk across from the check-in area for food delivery. If not there you can check with the concierge and they may have your item. Later on in the trip I got back to the hotel late and wanted to get a soda, but the pantry was closed. I ran into the same check-in person and inquired if the vending machines dispensed soda (the one on my floor didn't), and they were kind enough to grab a couple for me from the pantry! So the service overall was great.||I went and had breakfast one day, but had to choose not to return due to the cost of the breakfast. I know in-house restaurant/cafes are going to be expensive, but this was a bit too much for a waffle, some breakfast sausage, and a soda. Perhaps the buffet is more cost-effective, but it was just too much a hit on the wallet. (Waffle and table service was good though, sausage so-so)||As I've said in many other reviews of airport hotels, there is very little the hotel can do save for renovating the property as the years go by. It is certainly on the older side, but they did at least go through renovations. You can't expect them to just build a brand new hotel once one ages, that's a lot of capital investment.||So, knowing that, the room was really nice. I will say I was confused with the layout as the hallway in the room from the door leads to a T-intersection with one side being communicating doors to the room on the left, and to the right directly opens up to the living area and what would be a kitchen if there were a sink and such (there's just the microwave and the coffee machine). It did make the "kitchen" area feel a bit sparse/off to me, but it didn't really make that much of a difference. There is a TV in the kitchen area, but I found it hard to use with the remote that was used for the living room TV, so I didn't bother. The living area was nice with a central power strip tower in case you want to plug in your chargers or other electronics. Admittedly the couch and chairs in the living area did feel a little old styleistically (and perhaps actually older too), but it's not like it was dirty or anything like that from what I could see.||Also if you went straight after hitting the T-intersection from the main hallway, you would see communicating doors to the room on the right. That would likely be amazing to a few people, to have 3 rooms connected to each other.||Wrapping around the wall from the T-intersection was the bedroom area, and it's pretty big with the TV directly across from the bed. There was enough space for my CPAP and other electronics next to the bed, and casting to the TV did work, but did crash the Chromecast occasionally, which seems to be a constant theme with these type of connections, so unless somewhere allows me to connect without crashing, you can't ding a hotel for it.||The one thing I am increasingly finding though is that the beds at Hyatt (Regency's anyways) may be a bit hard for me. Last year at O'Hare I couldn't sleep at all, Columbus wasn't that bad, but here I did notice that during the day while sitting down I was a bit sore and uncomfortable, so I guess my body is getting old enough to care about the hardness of the bed - which is disappointing for me because I'd rather not have to be picky about the bed as everyone's definition of a hard/soft bed are certainly different between any 2 people so determining that from reviews is basically a fool's errand.||The bathroom was nice enough, though again the sliding doors at least for me felt like they should have been reversed as to the placement of the towel rack and such. The hot water was a little inconsistent, but I still managed to get a hot shower like I usually have.||So overall, if you're here for an event at the hotel, this is certainly a great place to stay at. But if you're trying to make it a base of operations to go out and do things, it's far from ideal as it's a 20 minute walk to a main street with some restaurants, and a bus ride to downtown Burlingame. My guess is though, you're not there to go about the area, so have at it - it's a more than adequate hotel to stay at. Unless you don't like hard beds (but that's my definition, not yours). Plus, if you have a room that overlooks the bay, you can plane watch if you're in the hotel room, so that's a plus (yes, I know the Grand Hyatt at SFO you get a closer view, but still - at least you get a view of the bay, and that's good enough...

Overall, we really enjoyed the hotel. It was clean, comfortable, the staff were friendly, the blackout curtain was great, and they even gave us a 4 pm checkout, which was a huge help overcoming jet lag from China while we waited for our next domestic flight. The only complaint (and the reason for only 3 stars) is with the shuttle from the airport to the hotel. We arrived just after 9 pm and had a hard time finding the pick up spot, which is upstairs at departures. When we got to the pick up area, we could see it was utter chaos with people hovering with huge suitcases waiting to get on the next packed shuttle bus. Multiple hotel shuttles come to that same curb, so people were randomly waiting, trying to guess which shuttle would come next and where it would park. The shuttles pick up domestic arrivals from terminals 1 and 2 first, so by the time the Hyatt shuttle made it to the international terminal it was mostly filled. The driver would pull up wherever there was an open spot, and the people who happened to be closest would quickly line up behind the shuttle to load their luggage. We watched this happen twice - crowded out by people who had arrived after us - and seriously thought about getting a $25 Uber. But I booked the Hyatt to avoid having to Uber, and to get an Uber we'd have to go find the ride share pick up - all with luggage. On our third attempt, the driver, just before closing the back doors, said he could take one more piece of luggage, which is all we had, so we were able to squeeze in at the last minute, but what a miserable experience. The shuttle from the hotel to the airport the next day was nearly empty, but that first bad experience made me nervous that we'd have a similar experience the second time around. During the times when lots of international flights land (evenings around 9 pm, I assume), the Hyatt and Marriott need to have someone on the ground there at pick up to pass out numbers and keep things orderly. With shuttles coming only every 15-20 minutes and no one there to manage who gets on first and last - and a cold breeze to boot - be sure to steel yourself for a bad shuttle experience if you book the...

Visited this location for a large conference. The conference was great. However, the hotel was far from meeting expectations of the luxury brand the Hyatt advertises. Yes, the rooms were clean, and the bed was comfortable. The wifi was spotty at best, and their technology throughout continued to fail. Our room hvac system failed to work, and on further investigation, I found the modular temperature sensor to be leaking battery acid because of matniance neglect. The room walls were so thin you could hear your neighbors' conversations with them maintaining a normal volume. When you exit the elevator, you see a sign that informs you that quiet time begins at 9:00 PM. The sign is not a suprise as the quality of the hotel insulation is poor. This location is so poor quality that they only provide a beverage cooler and not a refrigerator. They also have no microwaves in the room insted you have to locate the one communal microwave near the vending machines.

The drinks we ordered from the bar were overpriced and nothing special. The gym on the 9th floor was locked and never opened. Walking around, you  would always see laundry carts left in the hallways.

We paid $15 a day for parking. The first location we tried to park was the garage which was full. The first outdoor lot we tried the gate would not open. The second outdoor lot we tried had both the in and out gates open and never closed. When leaving the next morning on an errand we also realized they don't monitor the parking lots as people were parked in non-parking spaces blocking in parked cars.

The hotel also provided dinner, breakfast, lunch, and a brunch for the conference. The food was okay, and for everything but the breakfast, the chef could only prepare very similar chicken dishes. Lunch was the worst because it felt like all they did was use the leftover chicken from the prior nights dinner.

Regardless of having a conference or meeting here, I would not stay overnight and definitely would not order food or beverages.

The area has two Embassy Suites that are comparably prices and provide better quality all...