Vagabond Inn Executive - San Francisco Airport Bayfront (SFO) — Hotel in Burlingame

Terrible and Ridiculous hotel!!! I made a reservation for one of my family members on their website one month prior to the arrival and called to confirm the reservation 1 day prior to arrival. Because my family member won't be able to present the card I used to make a reservation at the check in, I called them and made sure they're okay with that. The manager answered the phone and said they need $100 cash as deposit, and didn't mention at all that checking in without credit card won't be allowed at all.

However, they didn't let my family member check in upon her arrival. They said - if reservations are made using their hotel website, the person who stays in the hotel needs to present the credit card used to make the reservation. However, if reservations are made on a 3rd party website - like Expedia, we wouldn' need to present the credit card used for the reservation. They asked me to cancel the reservation I made on the hotel website and make a new reservation on Expedia, but my family is right there and waiting to be checked in. When I requested to speak to the manager (as I spoke to the manager the night before and she didn't mention this at all), the operator declined my request very rudely. She claimed she works there for a long time and knows the rules well. This is outrageous!!! Let alone the stupid rules, let's talk about your rude attitude. What you say doesn't matter, what matters is how you deliver that information to your customers. I was so shocked that the hotel front desk was so arrogant and disrespectful to their customers!!! When customers request to speak to the manager and the manager is in, you should direct them to your manager because clearly you don't have the communication skill sets to settle this. Will never stay in this hotel again! I also told all my travel agency friends that do not recommend this hotel to anyone - not only because their stupid rules and, but also because of the attitude of the front desk. Manager/Owner - if you're reading this, you should do something! To reply to the owner's response - My understanding was you said $100 cash is needed for check in without the credit card but she will be able to check in since you confirmed the reservation. You didn't mention she won't be able to check in at all without the credit card. Your hotel website didn't say this either. Clearly, your understanding about this matter is not the same as my understanding. Isn't that called Miscommunication and Misunderstanding ? When miscommunication or misunderstanding came, what should you do ? You should communicate more with the customers instead of turning down customers communication request!!! You need a customer to tell you how to do your job. That is shame on you! And your front desk receptionist attitude needs to be addressed. Do you have any comments on that ? Instead of finger pointing at your customer and let them disappoint at you even more, what else have you done in order to prevent this from happening in the future ? Did you even apologize about your hotel's attitude or the miscommunication , or the inconvenience this brought ? Never!!! That's why you deserve 1 star or even negative star if I could.

I found the following statement from your website " Vagabond Inn values all of the comments we receive from our guests. These comments, whether positive or negative, allow us to continually improve and grow." Is...

I recently stayed at Vagabond Inn Executive San Francisco Airport Bayfront, and I must say that my experience was far from satisfactory. Despite having enjoyed previous stays at this hotel, my most recent visit was marred by an extremely disappointing check-in process and the unprofessional behavior of the front desk clerk, KIMBERLY.

From the moment I arrived, it was evident that Kimberly had a rough demeanor and displayed a lack of courtesy. Her dismissive attitude and rude remarks made me feel unwelcome and undervalued as a guest. Although I initially brushed it off, assuming she might have been having a bad day, the unpleasantness persisted throughout our interaction.

Moreover, when I requested an additional room key, Kimberly's response was both unhelpful and condescending. She seemed to disregard basic customer service etiquette and lacked the professionalism one would expect in the hospitality industry. As someone who works in customer service myself, I was appalled by her unapologetic behavior and her refusal to acknowledge the impact of her tone of voice.

I believe that a hotel's front desk clerks are the face of the establishment and play a crucial role in shaping guests' experiences. Unfortunately, Kimberly's conduct left a lasting negative impression on my stay. As a result, I now find myself hesitant to consider future stays at this hotel and hesitant to recommend it to others, despite having done so in the past.

In conclusion, my recent stay at Vagabond Inn Executive San Francisco Airport Bayfront was marred by an uninviting check-in experience and the rude treatment I received from Kimberly at the front desk. The lack of professionalism and courtesy displayed by this staff member overshadowed any positive aspects of the hotel, leaving me deeply disappointed. I hope that the management takes my feedback seriously and takes appropriate measures to improve the quality of service provided by their staff. I would never hire an employee like her at my...

Housekeeping decided to accuse us of allowing our pets to freely use their hotel room as a restroom, our pets are potty trained and use the restroom like clockwork am/pm which is when we were taking them out EVERY SINGLE DAY, we work in the veterinary field and would never allow our pets to do anything like that. I am assuming this accusation comes from a black ink (I hope it was ink) stain on the carpet that was there when we walked through the door of that room. I should also state that housekeeping did not step foot in our room once while we were there, so where this accusation comes from I don't know unless they were in there without our knowledge, and now seeing other reviews we will make sure to check if we aren't missing anything. Management or whoever was up front(blonde lady who was very rude and unprofessional) never decided that they should evaluate the room/situation and simply said that they planned to "kick us out" anyway, which is odd and extremely rude seeing as it was our last day of the booking already. Keep in mind we were staying for two weeks and simply trying to add a couple more days while closing on a home here in SF, later realizing that they had probably already rented out our room at the higher rate and probably did not want to match our lower rate from the last two weeks. I don't normally write reviews, but to make such an accusation and not follow up on it or even step foot in the room once it's made is absolutely preposterous. Now that I am here I should mention that we heard people off their balconies having loud disputes who seemed to be living there long term, women soliciting switching rooms and hanging outside their doors. This incident was so uncalled for as we really did not bother anyone the whole time that we stayed,...