Westbridge Inn & Suites Carrollton — Hotel in Carrollton

I had an unacceptable experience with this hotel. See my exchange with their customer service below:

My complaint: I received a call from this establishment (from a blocked number) on 6-24-17 saying I had a reservation for that night, and the gentleman asked if I would be showing for the reservation or not. I live no where near this town, and I have no plans or reasons to have made a hotel reservation in this town. My credit card had recently been stolen, so I immediately became alarmed. I asked additional questions, and the card used to make this reservation was, indeed, the card that was previously stolen. As I became more alarmed, I asked additional questions: information on the hotel, the card number, and the gentleman's name. He said his name was Max, but he refused to give his last name, stating, "That's all you need to know." He also repeatedly referred to me as "Sweetie, " and insisted I was going to be charged for the room. "Max" continued to become very combative and offensive. He then told me to, "Go fly a kite," as a way of saying "Go f yourself, " then he hung up on me. I immediately googled the hotel name, called back, and he answered with the standard greeting adding, "I already talked to you." I asked to speak to the manager, he said the manager wasn't there, and he would not be in until Wednesday, June 28th. After I got off this call, I called my bank, and they confirmed this card is still turned off and any additional charges would be declined. I called on the 28th, and a female answered. When I asked to speak with the manager, she stated he stepped out for an hour. I called back in an hour, and the same gentleman I spoke with on the 24th answered. I was able to recognize his voice as he has a foreign accent. This time, he stated his name was "Rahmesh." I asked to speak with a manager, and he said the manager would not be in until the following week. He offered to take my name and message. At this point, I suspected he was not allowing me access to the manager. He also became increasingly combative, again saying I was being "ridiculous". He repeatedly called me "Sweetie, " and I asked him to not call me that as it is very offensive. He then pretended to lose connection and hung up on me again. Unless I get some follow up from the manager of this hotel, I am considering contacting the police regarding this establishment that is in possession of a stolen credit card. I also am considering contacting the Better Business Bureau due to their seemingly illegal activities and gross employee misconduct.

His response: We had a reservation for jessica for 06/26/17 2 nights. We have her name, add ,phone # and credit card #.my reason for calling was to see if she needed her room so i could rent it out for we were over booked for that evening.when i called i clearly stated my name properties name and location and greated my customer very politely.when i told her about her 2 day reservation at the property she clearly called me a liar which i did not appreciate .i then explained her i have no reason to lye about a customers reservation.i was only wanting to know if she will be needing her room that was reserved under her name. then she wanted to know my name my position where im calling from my last name etc. etc. as if i stole her card..i was trying to explain her we have no way or time to make up reservations on customers names. i have a confirmation printed on this reservation which i could proof to verify. This has been a situation of a huge misunderstanding.so very sorry for the...

Possibly the worst hotel experience I've ever had. Poor service at the front desk, poor quality and outdated rooms, no value whatsoever. Everyone in our party complained about the rooms being smelly (not from smokers but more of a musty, unclean, mildew-y smell). As a rule of thumb, I never use hotel comforters to cover myself with. However, besides a bed sheet, it's the only other option along with pillows designed for infants or toddlers. It took me three calls to the back room to get an associate to the front desk when my key didn't work when we arrived back at the hotel a little after midnight. Luckily, another guest was standing in the lobby who let us into the hotel. Instead of apologizing for the inconvenience, the associate acted like I was really interrupting his beauty sleep to solve my problem. He ran my key, gave it back to me and it still didn't work. Instead of working to get me a working key, he key us in our room with his master key. It's a good thing I was really too tired to care (as he obviously was as well) because I never got a working key. I never received a single apology for the inconvenience. Maybe I expect too much but a "Sorry" goes a long way in providing good customer service and it doesn't cost you any money. Needless to say, I will never stay here again. Spend $20 more and stay at the Folgers Bed and Breakfast in Carrolton where you'll at least be treated with respect, stay in a clean and comfortable room and wake up refreshed instead...

After a 9 hour drive, this hotel was a VERY welcomed sight. Very spacious room. Took us a minute to figure out why nothing was working (things were unplugged to conserve energy which is a BIG plus for me!) I loved that the shampoo, conditioner, lotion and soap provided were vegan and smelled wonderful.

The decoration and atmosphere of the hotel were funky (in a good way) for lack of a better term as you can see in my pictures provided. The dining area was clean, organized and offered plenty of breakfast choices.

I did forget to take some pictures such as the bathroom, hallways, yard and breakfast sign and I do apologize for forgetting. I am in a bit of a rush due to having a 6+ hour drive today :).

Now, I did give this location a 4/5 star. There is no doordash here and for coffee addicts like my other half, the closest Starbucks is 1 hour away. There are little coffee shops in the area but we arrived at 8:30pm. There is however a Pizza Hut next door if you are in a crunch for dinner!

I would definitely visit this hotel again for some R&R or passing through but as far as a tourist location,...