Comfort Inn Philadelphia International Airport West — Hotel in Chester

We love this hotel and here is why we gave it 5 stars. We were traveling from NY and need find a hotel easy right off 95 to rest 1 night then leave to go home in the morning. There is not much in this neighborhood to walk around as far as walking to hang out but it is an easy drive to many restaurants or shopping etc.

1. First impression when we called to inquire about the booking, the representative at the hotel was so nice and helpful. She was patiently answered all our concerns.
2. Hotel is 2 minutes off 95 so easy to find with plenty of hotel free parkings right outside near the hotel lobby, hotel is in a very quiet area so we feel safe.
3. Mr Prashant the general manager checked us in and made us feel so welcome, he even kindly asked if we needed help with our luggage seeing that we are seniors and we were looking very tired,
4. The lobby is simple and modern with a big TV and comfortable seatings if you want to watch the large screen TV there.
5. Our room is large and completely renovated as shown on the hotel website, all amenities you could ask for: darkening curtain blocks all light, AC and heat pump are clean with no dust so the air in the room is fresh, all furniture are new and updated as shown on their website, modern lighting with many usb ports, microwave and mini fridge, mattress and bedding are top of the line clean and all white so comfortable, lots of towels and good toiletries.
6. Free breakfast with many options: scramble eggs and sausage, bagel or toast with cream cheese and selections of jams, waffles, oatmeal, yogurts, selections of cereals, many fresh fruits, several options juices, milk, coffee and tea. Nita the person in charge of the breakfast was keeping everything stocked and clean despite so many guests were there eating breakfast.
7. Mohit the front desk manager checked us out promptly and asked when can he see us again, he is letting us know he appreciated our business. This old fashioned touch is so rare these days.
8. The people who run this hotel really care and take pride in giving you the best service,
9. I almost want to keep this place secret so that next time I would able to book a room again here, but seeing how hard the team at this property work to keep the guests happy so it only fair that I am letting them know how much I appreciate them . A...

Terrible..My wife went to the front desk on 7/12 to ask for some extra towels. The person at the desk told her to take them off the housekeepers cart herself. She found a housekeeper on floor 6. We were staying on the 2nd floor. She knocked on the door that the housekeeper was cleaning several times. The housekeeper ignored her. My wife then reached over to take a towel and then the housekeeper freaked out and started screaming at my wife calling her a thief. My wife hadn't taken anything but apologized and tried to explain she was reaching for a towel. The housekeeper then said she was recording things and would let the world know. She then called down to the front desk to lie and say my wife was stealing. My wife ran down to the front desk crying. The person at the front desk was new and unable to say or do anything and told us to wait for the manager who wasn't in the building yet. We said and waited for 20min for him to arrive. When he did he offered no apology from the housekeeper and only offered us a free meal and to take 1 of the 2 room charges off our bill for the 2 night stay. We accepted the discount on the room but the restaurant looked filthy and we politely declined that portion of the offer. We found out that nothing was done to the housekeeper and she was still employed after threatening my wife. As a result of this we didnt feel safe in the hotel and checked out in the middle of the night. I got home and checked my credit card bill and see that I was charged for 2 nights even after the hotel owner said he would comp the one night. We feel like this entire stay was a scam. The photos of the hotel and the actual condition of the hotel differ greatly. People were driving around the hotel in 4 wheelers. Our door to our room was falling apart. Our sink didnt drain. The breakfast food was old and gross. On top of everything the owner lied to us about the room reimbursement and refused to address his employee threatening guests for following instructions given by another employee. This...

The hotel was run down to start with, our tv didn’t work, called the front desk and no one ever came to repair it. But the absolute worst part of the stay was the shuttle service to the airport we paid extra for. The times aren’t accurate says shuttle departs every 30 minutes but it’s really whenever the driver feels like it. Going to the airport we left 10 minutes early then our requested departure time, thank goodness we went down to the lobby early. Our experience only gets worst, on our way back we called for the shuttle at 4:45 pm with Rose at the front desk saying the shuttle will depart the hotel by 5 and should pick us up by 5:20 or 5:30 pm…. We were not picked up until 6:30pm. That’s around 2 hours of waiting for the shuttle. I had to call the hotel multiple times begging them to give me an estimated time and all i got was excuses from Rose and then Pashina the manager. First it was traffic, then it was 2 accidents, then it was a paralyzed guest who took a long time to drop off at the shuttle. Never once was any of this communicated to me beforehand. Then when the driver picks us up he says he was just made aware of our requested pickup, then proceeds to call Rose at the front desk on speaker phone who proceeds to talk about how much we were complaining about the wait time. The most unprofessional and uncomfortable situation i have ever been in. My fiance paid extra for us to be able to use the park and ride service and it was the worst experience we have ever had. The staff and management need to work on communication in order to avoid these issues happening in the future. Never even received an apology for keeping us stranded at the airport for 2 hours they all just focused on blaming everyone and thing but themselves. I know one thing i will never use this hotel again for anything and i will make sure my friends and family who travel from the Philly airport to never use this facility as well. Ruined the end of our vacation to...