Home2 Suites by Hilton Columbia Harbison — Hotel in Columbia

Unbelievable that this a newer property. The upkeep is awful. I checked in and my room was dirty! There was blood on the sheets. The floor looked like it hadn’t been mopped or vacuumed since the place opened. I found hair in my fridge and all over the bathroom but just rinsed it out and wiped it down with Clorox wipes. I asked that my room by cleaned. Front desk Mia said she would make sure they deep clean the room. I had to ask again for housekeeping to come back and clean the filthy microwave. The front desk supervisor at the time apologized and said he would come and clean it himself. He did just that. He was consistently pleasant and courteous as the face of the hotel “front desk” should be. That gentleman obviously quit because it’s been weeks since I’ve seen him. Mia was always pleasant! Jael is always professional! Check in was painful, I cannot remember the young lady’s name. She also acts like she cannot speak. I asked about food options. She said absolutely nothing but Kris, the housekeeping supervisor went above and beyond and acknowledged that I asked a question. Kris also offered to clean my room weekly as I was having problems with my room. My fridge kept making noises. It did not dawn on me that the fridge was going out although I kept seeing wet spots when I walked into the room. Finally it gave out after I purchased groceries. There was a huge puddle of water.. my food thawed out. Mia offered to heat up our meals and said she would like the gm and maintenance know. Maintenance replaced the fridge the next day. Another day my microwave stopped working. Maintenance put a temporary small microwave in the room and advised they will come back to put a new one in. This hotel is filthy. I sat in the lobby in the afternoon and it appeared that the cleaning for breakfast was wiping the food from the table to the floor. This was multiple areas before I found seat that did not look as dirty. After a month of being here for work I decided I wanted to get in the pool. The door would not open with my key or Mia’s key. Johnny was working on it but could not. He asked for help fixing the door but the other maintenance person stated he had to figure it out. Johnny is always pleasant and always working hard. After a plethora of complaints and actually being made aware of who the GM. Jason NEVER ADDRESSED ANY OF MY MANY PROBLEMS WITH HIS HOTEL. He’s actually helped look for a package and been at the desk multiple times but never spoke. Maybe it would be different if I put my Hilton honors account and they see diamond, the entire staff would move differently. I intentionally do not use Hilton any more as its properties have declined. The sad part is I was made aware that multiple coworkers have had a lot of complaints about their stay. After being fed up with the lack of service i requested my company put me in a Marriott as soon as they had long term availability. Save your money and find somewhere...

Title: RUN FROM THIS HOTEL !!!!!! Yes, it is beautiful on the outside, and when you walk in, the lobby is clean and beautiful. It is in a great location. But if you have a concern, it will not get handled appropriately and with concern. If I could give this hotel and some staff a zero, I WOULD, ABSOLUTELY!!!!!! My check-in with Sarah and Keshella was great. Fast Forward: Because of a 10-hour drive and dealing with the passing away of a family member, we went to sleep. The following morning when my family and I began to prepare for my relative's funeral, my mother noticed bed bugs on the bed and in the crease of the mattress. I went downstairs; the lobby was full of customers. I asked the attendant at the counter to step to the side because I didn't want to speak in front of the other customers. She looked at the picture and called the housekeeper manager (Greg). He looked at the picture and agreed it was a bed bug. He stated he will vouch it was the bed bugs, and he saw the picture. When I returned to where my family was waiting in the lobby, my sister informed me he was discussing the matter with the kitchen helper. She was overheard saying (NICE TRY- SHE TRYING TO GET A FREE ROOM) ..... That was very upsetting because that was not the case. Yes, charge me half but the entire bill for a bed bug issue!!!!. The young lady at the front desk during this time was very pleasant and calm. She made every effort to assist the situation. They kept telling me the manager, Christy, would be at the hotel at 10 am. After 40 minutes, she had yet to arrive. Then I was told they need a manager at this location. Since I could not get any assistance at the hotel, I decided to call the cooperate office. A young lady named Marie answered, I provided her with information regarding the situation, and she referred me to a young man named CANEL, who introduced himself as the guest assistant manager. He was very arrogant and rude. He kept asking me whether I had talked to the manager at the location. I kept telling him, how can I talk to a manager when there is no manager at that location- help me make sense of your question. He proceeded to tell me that should have been my first step. By then, talking to him did not make sense to me. I told him he was not listening to my concerns. He proceeded to tell me there was nothing else he could do for me and hung up the phone. I called the hotel back and asked whether the manager had arrived. I was told yes, but she was in a meeting. As of today, Monday, March 27, 2023, @ 12:29 pm, I have not received a call back from anyone. I have added a picture to confirm my statement. IS THIS THE WAY HILTON HANDLES ITS LOYAL CUSTOMERS!!!!?????? I wish I had read all of the comments regarding the...

The room appeared nice upon arrival; however, as my young child slept on one of the queen beds, the bedhead unexpectedly fell on him!! After tending to him, I called the front desk and told them what happened. The young lady apologized; came to our room, and removed the broken headboard, stating maintenance was no longer on site for the night. The GM was going to reach out to me in the morning and "make it right." She got some ice for my son's head as requested.

I am in treatments for cancer and need separate sleeping arrangements for my small children and me. After the incident, my son was scared and didn't want to sleep in that bed or by himself. I called Hilton Honors and asked if there was a way to quickly get my points back because I was going to cancel the rest of my stay. I needed my points to reserve a room for whatever time frame I was able to, once I found a suitable place for us to stay. The supervisor I spoke with shared that I could stay the night, get my points refunded after the manager spoke with me in the morning. I told him that I would check out around 8:30 am. He then spoke to someone at the front desk, came back to the line, and told me that I had to be out of the room in 30 minutes. They were refunding everything immediately and needed to make sure they could get someone in there to clean the room, allow maintenance to work, as soon as they were able to. I could not believe that stating my concerns and a request to have my points refunded, resulted in me and my 2 children, both single digits in age, getting kicked out of the hotel. We left just after 1 am looking for a new place to sleep for the night.

I was trying to stay somewhere close to places that my kids and I could enjoy before school resumed; without the added stress on my body that driving distances, and other things, can cause, while praying to conquer cancer.

I am highly disappointed in how this was handled. The person at the front desk told me the supervisor on the phone made it seem like I had already reserved somewhere else to stay. They would have to charge me if I stayed over night. That should've been the least of your concerns. My child could have been seriously hurt by their negligence and their concern was not covering the night's stay. Shame on you...