Mattress Firm Lake City — Hotel in Contiguous United States

Update: I had to make the purchase online after contacting the local store Tom me- Lake city. After this review the “resolution” was to “offer” me $100 towards the PURCHASE OF A MATTRESS- while I am stuck with loss of money from the garbage product.

Found a product that could not been seen i stores, Was told a product was exactly as specified in description and in the recorded call asked very specific questions. The box arrived very small for a king sized bed (I’ve had many toppers before) and it was NOT the item I was promised nor described) they refused refund and then said they would review the call and get back to me in three days- it’s been a week and they still have my money while I’m stuck with this large dish sponge. Highly disappointed and when I am ready to buy the gel topped mattress (around $2000 -3000, higher if I get the adjustable base) I will not be spending my money with them. They lied three times now and have no intentions of resolving the issue it appears. I will update if they correct things. Naturally the bbb wil have record of this as well- I’m not vindictive, I leave reviews good or bad of many business. This one has...

This was the first time buying a new mattress. I walked in and didn't feel overwhelmed by the rush of a sales associate. After a few minutes of looking someone walked over to introduce themselves. I believed her name was Kay. She was very nice and explained what name brands they carried and just told us to try whatever we wanted. As she walked away she said to ask if we had any questions. As we looked around Elaine walked over and asked what were we looking for in a bed. As we explained our needs she suggested things geared towards our needs. Elaine did not once push for the highest price Cadillac of beds. She did show us a mix of really nice but affordable beds. Not once did she attempt to sway us to a specific brand but only to find what best fits us. I absolutely loved Elaine's personality and knowledge. Elaine helped us complete the sale and even gave us a better deal on a bed frame then what she had too. Between Elaine and Kay they work well together and I will recommend them 10 out...

I came in on a thursday night, just an hour before closing with the intention to browse and buy if I found something I liked. Well the first mattress I laid in I fell in love with. Unfortunately, I knew I wouldn't be able to get it but I did like a couple other mattresses that I found. My fiance and I picked a mattress that we could afford and tried to see if we might be able to get financing. The system was down, so we decided we were gonna try again the next night. The next night we come in around the same time, the system's working so we try and see if we could get ourselves approved for financing. It took maybe 15-20 min for the application process but we got it done and approved. Overall, we're happy campers! Getting one of the mattresses we had agreed on with a base that elevates our head up. Thank you to Kay for all your help! I can't wait til we get the bed...