Holiday Inn Chicago NW Crystal Lake Conv Ctr by IHG — Hotel in Crystal Lake

update 7 The money from the hotel has just been transferred to my account, I haven't checked yet whether the amount is correct. I would really like it to be the correct amount. I'm fed up with this hotel, I just wanted to rent a room to relax after work, take a shower, change clothes and go to a business dinner in the evening. The hotel did not offer me anything that could improve its image. Even free coffee. I will never use this network again. Likewise my family. Thank you. update 6 The hotel still has not refunded my money, despite the assurances of the management and the person responsible for finance. Disreputable company and employees who cannot be trusted. Congratulations on such an unprofessional representative hotel! update 5 The hotel replied to me, come back to Poland! He hurt my wife and son - US citizens - because what right does a hotel have to decide about a member of our family? An amazing story, somewhat reminiscent of the story of the Minister of Foreign Affairs of the Republic of Poland, Radosław Sikorski, who also has an American wife and a son (an American army officer). update 4 After 5 phone calls, 3 people, 14 emails, the hotel opened a case to refund my money. They charged $518 to my card and the hotel bill was $201. The rest of the money is to be refunded to me by the hotel within 48 business hours. I have a request for the hotel. When I booked the hotel, you took the money immediately, 3 days before my arrival at the hotel. Please be honest with foreigners and write that rooms are more expensive for them than for US citizens. That will be fair. The hotel manager - who wrote back to me. I invite you to Europe, to my country, Poland. Hotels there have no hidden fees and have the same price for citizens of Poland and other countries (including the USA). We treat everyone with equal respect. update 3 Another day. The hotel has not refunded the money to my account yet. The words of the hotel management are worthless. update 2 I left the hotel due to the unpleasant atmosphere. I cut my stay short. Contrary to the hotel's assurances, even though almost 2 days have passed, no money has been returned to my card. Foreigners' money is fine for the hotel, but its owners not so much. It is difficult for the hotel to refund the money. I will wait a few days and send a written request for my money back. update 1 I replied to the hotel in an email. I wanted to post my answer on Google, but it cannot be included in its entirety. Of course, in the e-mail I refute the hotel's false claims (watch the monitoring) and the incorrect conclusions they write about me. The person responding to me probably writes like that on purpose. The photos clearly show what type of room I had. I leave tomorrow morning, although I have a reservation until Friday. I do not recommend this hotel. They don't like foreigners. I run a construction company in the USA. After work, I came to wash and change, but I was treated very unpleasantly. I rented a hotel for a few days. I was given a room facing the smoke extractor, probably from the kitchen. Few guests. Other rooms available. There is a mobile homes estate near the hotel. Congratulations to the hotel for having such unpleasant employees. They charged me with card over $100 more than the payment amount.View from room 203. There were spiders, fungi, damaged bathroom fittings in the room, and the toilet was dirty. I'm shocked by what I saw in room 203. Not to mention the views outside the window. I went to dinner. When I returned to the hotel they blocked my key/card. This was done on purpose. I had to go down to the front desk where the person working there told me she had seen the reviews on Google. I told her to renew the key because I was tired. I'll be here for a few days, I wonder what will...

Unfortunately, writing as a local Bride, I would reconsider if you are thinking about using this hotel for a Wedding block. While the block itself worked out okay for our guests, the rest of the agreements in my contract did not. As agreed in the contract, if a certain number of guest rooms/guest nights are booked for your block, you qualify for a free shuttle(s) to and from your venue as well as bride/groom room is compensated. Both of which we qualified for.

The first and foremost thing to note, are the shuttles that were booked for us, or lack thereof. I'm not certain if no.1/2 of our shuttles ever arrived, as I was handling breakdown of our venue decor, etc. But at midnight when we had ourselves and approximately 10 other guests stranded at our venue, the hotel seemed to have no idea that a 2nd shuttle should have been dispatched. And over the following hour, we were told numerous times over the phone that a shuttle wasnt booked (i had the confirmation), a shuttle "just left" or "eta 20 min, 10 min, etc.". We waited until 1:05am to get picked up and by that point we had an uber also arriving.

When setting up the block, I had been informed and under the impression that my Fiance and I as the bride and groom would be able to check into our room before our wedding events. And while I understand that the hotel was booked and early check in was not available, the front desk in the morning on my wedding morning could not have been more unsympathetic and non informational on what I should do. I checked in at 130ish a.m.

I was also charged (and note, have since been refunded) for mine and my husband's room that was supposed to be compensated per our contract.

The bar was a huge selling point when we booked our block, as they said it would be open late for our wedding guests to enjoy post wedding. When i realized the bar was posted online to close earlier in the evening I reached out because I was provided false info. The hotel agreed to keep the bar open if possible, which was very kind, but even though they did stay open until 12:45 for us we did not even get the opportunity to provide the business we promised, because we did not get picked up until over an hour later than we were supposed to.

My wedding was in July 2023, I have received an apology from management, but have yet to receive an appropriate explanation as to why the ball was dropped on so many accounts, but namely, the shuttle. They have stated "he" arrived late, but it was a woman who came in the late shuttle. And that someone got lost (15 min from our venue?) And we were sorely mislead over the phone numerous times about the situation. I feel as though my contract was not honored.

Overall, my experience was overwhelmingly disappointing. And on my wedding night nonetheless. I do not recommend this hotel for...

June 28-30. My wife is staying at

Holiday Inn : Chicago Nw Crystal Lk Conv Ctr

There was a little confusion with the reservation. Admit that I thought I paid in points. I am a Diamond status with IHG. I stay in hotels every week for work. Never has a front office been so rude and quick to judgment. Will admit my wife was confused. And the front lady was confused. Credit card was to be ran has an incidentals. Again I had used the card I booked the room with. Either with points or card on file. Simply misunderstanding on both parts. The rudeness comes when my wife asked to have the card on file be used. They couldn't do that. Even though they just needed a card for incidentals. So you can see the confusion. Front Office Manager steps in and was very rude. I was on the phone with my wife and could hear her comments. She accused my wife of raising her voice and pointing a finger. Saying they have her on camera. A true professional customer service, front desk manager would never escalate the issue. She made it worse. Again I am a Diamond status. Never have I heard someone talk the way she did. So ok we pay with the wife's card and she goes up to the room. In tears bc it seemed she was all in the wrong and this alleged front office manager was ready to show cameras and kick her out and she can find another hotel to stay at. I call the hotel and ask to speak with this amazing front office manager. I had to wait for 10 min or so. She is quick to tell me my wife was finger pointing and raising her voice and she has cameras. Again, true professional on her part. I was asking why the confusion in the beginning. And that they could of been more apologetic and respectful. Was told I wasted now 20 min of her time and my wife also wasted her time. I am a Diamond Status with IGH. I can take my hotel stays somewhere else. You do not treat people this way. You do not act this way with customers. I know my wife. She did not raise her voice. She was so upset. Then the room is dirty. Bugs on the wall. I was told if I didn't stop on the phone with said from end manager, she would remove my wife from the Hotel. I asked for her to do the right thing. She didn't. Then the gym, has no towels. Zero anti bacterial wipes and no water in the jug. So this must be my fault for wasting front end managers time. I would like the General Manager to explain to me why this all happened and this is how you treat people. Read your own reviews General Manager. You all do a great job responding with the generic same answer but seems like nothing gets...