Chick-fil-A — Restaurant in Crystal Lake

I've only been to Chic fil a twice my entire life. Both times, I've had horrible experiences. The first time, my order took excessively long to be served. The manager on duty was very polite and gave me complimentary cards to return. It's been a while since I returned. I finally had the chance and used one of the cards that had since expired. I called ahead before returning and was assured the cards would be honored. Unfortunately, that wasn't the case when I came in tonight. To make the situation worse, the manager on duty was completely unprofessional, insubordinate, rude, aloof, and uncooperative!!!! Her name was "Pearla". I explained all the details to her and her attitude was unsatisfactory! The worst part of this all is when I asked for her name, she fumbled around, hesitated, and wasted time giving it to me. She then left the drive thru window, which made me wait 5 mins, holding up the line to only come back to me and acted confused why I needed her name. I told her Chic Fil a prides itself on giving the best customer service in the industry, and this was absolutely NOT it! She then changed her excuse to this location is franchised.... blah blah blah at that moment I got to read her name tag and recorded her name. I had to pay for my entire order distastefully. I will not stand by idle to be scammed and mistreated. I will not tolerate this behavior, and she needs to be reprimanded...

Quite simply, the BEST fast-food restaurant in Crystal Lake, if not all of McHenry County. Chicken sandwiches, chicken strips and chicken nuggets, with amazing waffle fries. Try their chicken soup, thick and chock full of chicken, some of the best I've ever had. Great assortment of dipping sauces, and the best vanilla shakes I've ever had. Fresh lemonade, made from lemons they squeeze on the premises! They are a quality establishment through and through. Their breakfast menu is incredible, and I prefer going to Chick-fil-A for a quick breakfast over the other usual suspects. Best staff EVER! Every single person in that place makes you feel welcome. But most of all, they are one the only fast-food restaurant that remembers why people go to fast food restaurants in the first place: because they want food, FAST!!! It's amazing how fast the drive-thru is, no matter how many vehicles are in line. Cannot say enough good things about Chick-fil-A. Not open on Sundays. Try them out...

I came here a few nights ago with my family and we went inside to eat. The food was good and the staff for the most part were very friendly. We were given an 8 count grilled nugget instead of fried. When I went up to the counter to explain the problem the cashier was very kind and said she would get it fixed until another girl, whom I assume was the manger hint the different colored shirt, “Brooklyn”, rudely stepped in front of her and started talking to me about the issue. She talked to me like I was stupid and it was my fault the order was wrong. She then made another snarky comment to a boy who was clearing wiping down the counter to “stop standing around and actually help”. I must have seen this girls eyes roll at least 5 times at different employees, unless she was with one other girl and they would look and snicker about the other employees together. Very odd and sad to see that the manager, especially of Chickfila, is rude to not only the employees but the...