Hampton Inn and Suites Deptford — Hotel in Deptford Township

We stayed here while my husband had work in the area, so it was work and "vacation." Check in went smoothly, but when my husband went to the front to ask for extra towels, the young lady slammed down her crochet/knitting that she was working on and handed him the towels that were already sitting behind her. He had asked earlier and we thought they would be brought to the room. So, he went down to get them. We don't know why she seemed upset. I don't understand why only 3 towels are provided when the room sleeps 4.

The room was clean, but the bathroom door was difficult to move. The inside didn't have a proper handle for opening and closing.

The beds were small. We were expecting Queen beds. These seemed like they were barely full size.

The people in the room next door must be living in the hotel, because they were there all week and were VERY loud. The walls are either very thin or they were yelling their conversations and laughing EXTRA loud. At some points, kids were screaming. Twice we had to call the front desk to ask them to be quiet after 1 AM.

The kitchen/breakfast staff are really nice. There did appear to be issues with the vendors/supply. There was no meat for breakfast one morning. The orange and apple juice was labeled "out of order" for two days, and they ran out of plastic knives, making cutting the kids' waffles a challenge.

There could be more options for breakfast for those who stay longer than two days. It was plain scrambled eggs or a plain cheese omelette on rotation for the entire week. A third Belgian waffle maker may come in handy. The maple syrup, caramel and chocolate toppings are a nice touch. I don't think people eat oatmeal much during the summer months, but it was there daily. At least one "sweet" cereal should be an option.

Having coffee and tea available throughout the day was nice. This location should also try adding the afternoon/evening cookies as well.

The enclosed pool is nice. It was surprising that it wasn't heated. Possibly it's only heated during the winter months?

Overall, it was a nice stay. We would stay here again, because the possibility of getting the same room with noisy neighbors would be slim to none. It's a...

My stay was awful and not the high quality service I’m used to when staying at Hampton. I had had too many problems with one of my 2 rooms.||On the 1st evening I checked in, I had 3 different rooms. I was plum tired of moving so we just stayed in the 3rd room even though there was a big problem. Room #1 had no flat sheet on one of the 2 Queen beds and no darkening shade for the window closest to the bed. I was traveling with a 3 yr old and needed a dark room so the little would sleep as long as possible. The door for Room #2 wouldn’t open. I pulled the door handle up & down many times. It almost felt like it was locked from the inside. Room #3 had a broken toilet seat and I almost fell on the floor because the seat & cover were not secure. ||The next morning, on 4/19, I asked for another room and the front desk person was responsive and assigned me another room. But I also asked to speak to the Manager on Duty, I was told that he was on property but could not see me because he was busy getting the hotel ready for an inspection/visitors. I was stunned with by that response.||On Saturday 4/20, after 2 nights stay, the housekeeper said she was coming to clean our room. She used the top lock to prop the door open as I exited but when I returned in the evening, the room had not been cleaned! On Sunday, when I went to the front desk @ 10A to ask about getting housekeeping, the front desk clerk (guy with glasses & bushy ponytail) said the boards had gone out and I couldn’t get any cleaning. I don’t know hotel talk. Between the frayed towels & face towels and staff wearing a Marriott Courtyard shirts, my stay was way way below standards. ||On Monday, 4/22, I spoke to the front desk female who finally seemed helpful. I told her about my experience she offered to reduce my bill by one night. I finally got room service and a gift bag for Gold Members for one room on the 4th night of my 5 night stay. Too...

To whom it may concern,

I would like to express my frustration and my extreme disappointment with my experience tonight at Hampton Inn. My husband, myself and my two kids (8 and 10) arrived to the hotel at 815pm to check in. When my husband walked up to the front desk to check in he is greeted by Eve. Eve begins the check in process and she said all the rooms are booked, Eve said somebody called in to check us in. My husband showed his ID and Eve gave my husband the key to “our” room. When my husband opens the door he is surprised by a family already in bed. My husband goes back to the front desk and we were told there were no more rooms. I waited in the front desk with hungry, tired and frustrated kids for four hours before my situation was resolved. Eve had to make calls all over the area looking for a room. There were no rooms available so here we are going to another state to make our way to a hotel in Philadelphia! Apparently OUR room that WE paid for was already taken up by another family. I am 100% certain that the ID of the other person in our room was not checked. If i had not shown up to check in, the other family would have stayed in our room for free and I would’ve had to pay. Can someone please be so kind to explain to me how an error this big happens to a multi billion dollar company? A worldwide market of $57.03 billion and the 35th most valuable company worldwide. I work for a prestigious investment banking company and I can guarantee you I will not recommend my bankers to stay here for the fear of going through the same experience we went through tonight. I can be reached via email if you would like to discuss. I have also submitted a complaint in the Hilton page to prevent this form happening to other families. Also for your information we had a room block which I am sure brought you guys a tremendous amount of business.

Thank you for your attention...