The Spring Resort & Spa — Hotel in Desert Hot Springs

PROS: If your looking for experienced estheticians, the staff at the Springs Resort and Spa are top notch. I have a lot of massages from very talented maseuses and a whole host of spa treatments and the Springs Resort is using great products and is right up there with the big spas. The place is clean and quiet. Beds and bedding are phenomenally soft and comfortable. You will sleep well here. Very sweet staff. Good Wi-Fi. Breakfast consists of flavored and non flavored Greek yogurt, granola, coffee, tea, a selection of fruits, cage-free boiled eggs, and a selection of breads. Grounds are nicely maintained. Affordable! CONS: When I first walked into the resort I felt like I had checked into a converted old, one story motel with a big concrete pool in the middle. I seriously was wondering how I could get out my reservation. (I was told by a local that all of the spas in the area are quite old and have been updated over time. As this is the only spa I have been to in Southern California this might just be the way it is here. When you think about it, it's rather quaint.) The rooms are minimal. My king bed room had no desk, chair, or couch. I've come to expect this in the most basic of hotel rooms. So keep this in mind when booking yours reservation if you need to do any desk work such as on your computer because sitting on the bed with your laptop will start to bother your back after a while. There is room for a desk and chair in this basic room but for some reason they didn't utilize the extra space. In the bathroom, the vanity area to put your makeup and face cleaning sundries is a small, glass shelf and irritatingly minimal especially when they use this already constricted space to hold their complimentary shampoo, conditioner, shower gel, soap, and lotion. When you are around the pool, or sunbathing, there is zero privacy. Soaking in their 3 areas of mineral water is not so therapeutic as the added chlorine dries out your skin. It is a state law that they must put chlorine in these pools so if you want a true mineral water experience I would suggest booking one of the two rooms that have a private courtyard with an outdoor, concrete bath tub you can fill with pure unchlorinated mineral water. There are blinds you can pull for privacy but, comically, they are see-through! They need some drapes you can pull for privacy . OVER ALL: This spa grew on me especially when I experienced the talented spa staff. I would return and I would even recommend it to friends but not without warning them of the initial shock when expecting stunning spa grounds and instead being greeted with the glaring, concrete pool and the overly basic, almost depressing rooms. They have done a lot to update a tired place and are well on their way to really making a person...

I usually don’t leave reviews unless the service was terrible. Unfortunately, my recent visit to this place was horrible considering it is a boutique resort and spa. Where do I start…on my way there, Melanie, the receptionist, waits three hours to call me back when I had a basic question about the spa services and after leaving her 2 voice messages to start things out. The next day, manager decided to do loud renovations like cut the palm trees and replace mattresses and they actually asked us to leave our room so they could replace our mattress which was an inconvenience considering that they are supposed to be a quiet and intimate place for relaxation. In addition, my friend and I wanted to upgrade to the Villa that same day and they kept saying they would call us and let us know when we could check in and that call never came in. I must have visited the receptionist 20 times during my two day visit. Once they checked us in late at the Villa , we had requested a later check out the next day because we wanted to fully take advantage of the Villa and again they said they would call us back and that call never came in so we had to walk five minutes away to again talk to the receptionist. Lastly, my friend and I wanted to split the bill for the two night stay and they screwed up our charges and again I had to call them and fix this matter. Bottom line— There are plenty of other resort and spas in the area and I would highly recommend you checking those out. The rooms need serious upgrades, the pools are dirty, and the staff and management were very unprofessional and inexperienced! The spa services like the Colonics and facial were the only highlights of this trip. For all these inconsistencies, We got a voucher to return for an extra day but after the credit card mix up at the end, we will NOT be...

We visited the area during the height of the down season -- the one week of the year most spas are closed and undergoing renovations. The Spring was also undergoing renovations. It recently changed ownership, but the new owners did their very best to accommodate us (we had to cancel a FL vacation due to Irma and they were trying to help us make the best of our trip), and let us book massage appointments as they hoped the renovations would be complete by the time we arrived. Unfortunately, the renovations were taking a bit longer than expected, but the management team was wonderful to call us and update us with progress. Because of how lovely they were, we decided to give it a go and show up to our appointments. As had been communicated, the renovations were still underway, and since the resort is smaller than I expected, it didn't make for the most relaxing environment. The new owners were LOVELY and completely understood our hesitation. They offered to give us a room for the day, and offered to move us over to another nearby hot spring resort. Ultimately we decided massages weren't in our future that day, but I cannot say how WONDERFUL The Spring was to work with and how they tried to go above and beyond to accommodate us. I would not hesitate AT ALL to return to The Spring for a massage or to stay there on our next visit. They are putting in some awesome looking private soaking tubs for some of the rooms, and I think this will be a great place to stay!!! The owners and management team are WONDERFUL and so hospitable, I can't see how you wouldn't have a great experience there. They even gave us an excellent dinner recommendation -- Spencer's is as delicious as...