Graduate by Hilton East Lansing — Hotel in East Lansing

I have delayed writing this review hoping that our issue would be addressed by James B., the valet manager. I caution anyone planning a reservation with the Graduate by Hilton Hotel in East Lansing, Michigan to rethink your stay due to the poor parking accommodations this hotel offers and the inadequate valet management service they allow to operate on their premises but have no apparent control over. A theft occurred from our vehicle while parked in their valet parking garage sometime between July 12th and the 16th. We requested the car late on the 16th before the seminars we were attending would start. As I entered the passenger side of the car, the vehicle manuals were laying on the front passenger seat. Asking my husband if he moved them there was the first indication that alerted us that something was odd. As we drove, we discussed the manuals thinking the valet driver needed to reference a car feature and we disregarded it. I went to place the manuals under the console, and found that a small change purse was also missing, $13 in it, perhaps less. A short drive to our destination, we immediately checked if the GPS (newly purchased $250) was taken from the back seat where it was hidden. It was gone, along with an EZ Pass kept in the same bag. We drove back to the hotel and reported the theft. At first the hotel clerks were reluctant to give us any information, call their hotel manager, and brushed it off as not their responsibility. Finally, one of the young men working the hotel desk called James B., the valet manager, to come to the hotel to speak with us. James claimed his company may not be responsible since we drove away before reporting the theft. The car was not damaged to gain entry. The car was either left unlocked by the valet, or as James proposed, someone cloned the key fob’s radio frequency. James indicated there are cameras in the garage but not in the outdoor alley parking area, so he felt it was unlikely the cameras would show anything. Why was it parked in the alley? James first told us that we requested the car earlier in the week and it was re-parked there. We informed James that we never requested the car until the evening of July 16th. So why did the valet remove the car from the garage if we had never requested it? James now gave us several versions of a police/child event held at the hotel. Police vehicles needed a secure area for parking, which became the new reason that the valet moved our car to the alley and later back to the garage. Even the East Lansing police officer was puzzled with that explanation and told us that they never do that and was unaware of any event. James offered to park our vehicle in one of the FEW front parking spaces at the hotel overnight since the thief could have cloned our key fob. The next morning, the City of East Lansing police ticketed cars, ours included, for illegal parking! James said that he was paying for all of the guests parking tickets. We took a photo of the ticket and called the district court and verified that it was paid. Beware! Parking spaces in front of the hotel, ARE NOT legal spaces! Do not even try to load/unload your car there. Guests were ticketed as they were preparing to leave. There is ONLY valet service for this hotel… you cannot park your own vehicle. Nearby lots are posted with No Parking, vehicles will be towed signs. James refused to give us the valet management company’s contact information. As James sent our theft claim to his company, he said they would contact us in 3 to 5 days and to call him if they did not. The valet management company never contacted us. James has not returned our calls or email. The hotel would not give us the valet company name or contact information that operates on their premises. While not a huge monetary loss, the fact that a theft occurred should not be tolerated by the management company, the hotel, or guests of the Graduate by Hilton, East...

Worst hotel I've ever stayed at. I'd have been better off in a motel 6 with crackheads fighting next door and hookers hanging out in the hallways. Pulled up into a foot deep snow bank at the front doors where there are signs saying no parking. Valet only parking for 35 bucks a night. Broken revolving doors and inoperable handicap accessable doors. Requested adjoining rooms with my ADA client, and they tried to put us 5 floors apart. Requested 2 king adjoining rooms with an ADA accessible room, but they only have king ADA rooms with adjoining double queens. Automatic blinds in "ADA" room only partially work. Control panel is the most disgusting thing I've ever seen in a hotel. See attached picture. Crusted with gunk and looks like it hasn't been cleaned in months. Not enough room to move a wheelchair easily and heavy furniture that would be impossible for anyone with mobility issues to move. Main lighting is controlled by inserting your key card into a slot that is too high for anyone with limited mobility to use. Client uses a hoyer lift and sling to transfer from wheelchair to bed, but the bed was low and no ability to slide a lift under. Had to physically lift client into bed and back. Awful mix of colors and patterns looks like a drunk college kid threw up all over the place. We stayed on the 10th floor and there is a bar at the end of the hall. Music blasting so loud at 1030 at night, you could hear every song 150 feet down the hall in the room, despite having multiple open hall doors that should be closed. Heavy manual fire doors at end of hallways that absolutely nobody in a wheelchair could operate and would've been extremely difficult for anyone assisting a wheelchair user to use. Heavy room doors that slam closed so hard they rattle the walls and drunk college kids coming and going all night so often I was awoken several times every hour throughout the night once I finally managed to fall asleep. Outdated fixtures with type A USB only plugs and half of them do not work. No type C Plugs anywhere. Adjoining rooms doors open towards front doors and block doors from being opened when in use instead of opening towards the living space like most hotels that put the adjoining rooms doors too close to the front doors. Cleaning staff apparently have yet to make it to the 18th century when dusters were invented since every flat surface was covered in dust. Bathroom floors weren't swept and there was stuff everywhere. When I went to go to bed I pulled back the covers and there was something black that looked like a cockroach carapace in my bed! I'm still not sure what it was, but there's a picture to show what it looked like. Main room chandelier is so disgusting and covered in dust in looked like mold was growing from it. Particles kept floating down from it every time the climate control fan kicked on with the sound of a jet engine spooling up for take off. We stayed in January so that means the cobwebs in the corners were probably there for at least 3 to 4 months. Since I haven't seen a spider since the end of September that's probably a pretty accurate time frame. Despite the valet guys being very friendly and professional, it was a fluster cluck of epic proportions. Tiny 2 lane road at the front of the hotel was so packed with empty cars blocking a city street, traffic turning down the street from the main road were backing up blind onto the extremely busy main street to get around the mess. All in all probably one of the worst experiences from a "Hilton" hotel I've ever had. Think of a hot drunk mess like Paris Hilton in the early 2000s and you have some idea of what staying at this hotel is like. I wouldn't trust the hotel manager to run an air bnb flop house on 8 mile if this is the kind of experience you get...

We had to drive to Laingsburg, just outside of East Lansing to pick up a purchase, and given that from our home 30 mi south of the Mackinaw bridge to our destination was a 3½ hour drive, and we are both 73 y/o; we decided to take a room for the evening and chose the Graduate by Hilton in East Lansing.||The Hotel itself is nice; fairly new, clean, and our room was large, well-appointed, with a roll-in shower - and comfortable. The hotel staff was friendly, professional, and willing to help. A case in-point: When we arrived, the desk agent was a young woman named Corey. She was terrific. She took excellent care of us right from the start; asking me as soon as I rolled up to the front desk in my manual wheelchair if I would like an accessible room. When I said yes, she upgraded us at no charge to a King Jr Suite.on the top guest floor. She didn't have to do that; she just did. Later, when we ordered a pizza delivered, she brought it up to us when it arrived||However, the reason that I didn't give 5 stars had to do with the amenities. For a relatively upscale, very nice hotel, they were scarce. There was little to no self parking, requiring one to use valet parking which was not complementary. There was no 'free breakfast' as most hotels that cater to travelers or business people. What passed for one was a seating area off the lobby which offered pre-packaged baked goods for sale. Other small issues, but that added up were things like no in-room coffee, no ice-bucket, no microwave although there was a refrigerator, and an oversized ironing board that didn't fit in the open closet. ||The most disappointing feature was the restaurant. One of the reasons that we booked the hotel was the fact that the website featured an on-site restaurant. After a long day, it just sounded nice to not have to go anywhere . We looked forward to a nice, quiet dinner and then early to bed for a good night's sleep before the long drive home.||That didn't happen. The 'Restaurant' turned out to be a lobby-type bar on the tenth (our) floor, out in the open and wide hallway, which was totally dominated by an extremely loud group of 20 to 30-somethings that we had to close off our hallway with the fire-door at the end of the room just to hear ourselves think. It was not a good scene. ||Admittedly, none of the issues discussed above are any big deal taken alone. It's more problematic in the aggregate. A nice hotel at this level should be expected to do better than that. It's also a part of one of the better Hotel chains - Hilton. I just expect more from them and usually get it - but not this time.||All-in-all, the hotel was very nice and the staff was first-rate, friendly and well trained. It was 'the devil in the details that took the rating down to a four instead of a five and a B+. I hope that hotel management looks at this review and uses it as positive feedback intending to help a nice facility take the jump to reach its potential. Regardless, with the understanding that the issues listed were minor, I would still recommend this hotel. Once the venue takes such feedback to heart and does something positive with itI would recommend it without reservation - although I expect that you'll need...