Comfort Inn & Suites Edgewood — Hotel in Edgewood

We’ve stayed at this hotel numerous times in the past. It’s always been our go to spot when visiting family in the area or traveling through. This last stay was different- something out of a nightmare. The elevator was broken and they claimed the only room available was on the 3rd floor. The clerk claimed all the 1st and 2nd floor rooms were booked despite there being no more than a dozen cars in the parking lot. My husband suffering from hernias and two small children and lugging suitcases up the stairs with not so much as an apology was less than optimal. There was no hair dryer in the room as advertised, but that was moot because the shower head was busted and sprayed at the ceiling- so, no showers anyway. About 9:30pm, someone with a key tried to come into our room- we had the flip lock on so they couldn’t get in, but it terrified the kids and took us another hour + to get settled back in for a freezing night. That’s right, the ac unit/thermostat in our room was bonkers & couldn’t adjust the temp in any way. When I alerted the front desk about it, they said they had a new system and would check it out. We got up and headed down with the kids for breakfast- the attendant for the breakfast was extremely rude. There was no pancake mix for the pancake machine (the only thing the kids - 3 & 5 would eat) and he very rudely stated that they needed to just settle for a waffle. ZERO hospitality for paying guests was present here. I overheard every other guest at breakfast discussing the same issues we were having- either freezing or blazing hot rooms with no relief- and a terrible breakfast option presented by a disgruntled jerk. We were thankful it was just one night stay and we couldn’t wait to get out of there. Yes- I discussed all of these issues with the front desk when we checked out (in a calm and respectful manner). Both of the young women at the front desk were apologetic, but apologies only go so far when you pay close to $200 for a one night stay and are met with such disregard for your comfort, safety, and patronage. As much as I’d like to say we’ll be back in the hopes they correct all of these issues, they’ve done nothing to even attempt to make anything right. Looks like we’ll be looking for an alternate accommodation on our...

The worst experience in my life! Do not stay at this hotel if you can avoid it. The heater in the room did not work. I should add that several family members did not have heat either. It was below 32 degrees outside & snowing. The elevator didn't work. The breakfast was horrible & no heat in the breakfast area either.. The breakfast attendant said the water line to the pancake maker was not working due to the cold & they have been experiencing several malfunctions. He made it sound like these problems (elevator not working, heaters not working) have been a problem for a while. The front desk personnel knowingly put handicap & 70+ yrs on the 3rd floor. I asked to be moved to the first floor as I am disabled and can not handle 3 flights of stairs & was supposed to stay a second night. I had to be at the funeral service at 10 am. I told the front desk person i would come back after the service to change rooms. Front desk person (acting manager) Jennifer was exceptionally rude & truly did not care that I am disabled & on the 3rd floor. She said there weren't any rooms available on the 1st floor & refused to check me out so I could find a handicap accessible room with a working heater at another hotel. It was after checkout time, but I was at my grandmother's funeral. I was very angry & frustrated by this time. I asked for the manager, and Jennifer told me it wasn't possible on a Saturday. She finally wrote the managers name & phone number on a sticky note. I went out to my car to call Booking.com to get a resolution while my husband gathered our bags to check out. I went back in to simply check out & Jennifer refused to check us out because it was after checkout time. I was already charged for the second night & she said we would be checked out the following morning. I am exceptionally frustrated at this time because I know she can do a late checkout & give...

I wish I could give 10 stars. My daughter and I were driving home to San Antonio Texas from a family bereavement trip to Las Vegas last Tuesday. We were tired from driving all day and it was freezing cold outside and the roadsides were full of snow, and it was super late so we decided to stop for the night. Di Kemp, the Navajo woman at the front desk was awesome! When I walked in that hotel I felt like I was at a friends house. She and the gentleman working there gave us amazing customer service. I am also part Native American and so we chatted it up for a bit about Native American jewelry lol. The room was beautiful, it was spacious, it had a nice closet and the room was super clean. The usb port on the lamp was helpful. I loved the toiletries especially the make up wipes. Having the coffee maker, coffee, tea bags and condiments were a blessing. It was so cold outside I was able to make and drink some hot tea before going to bed. We were so warm and comfortable in the room we didn't even get up for the free hot breakfast lol. I could've just stayed in bed there all day watching TV lol. The only two slightly negative things I would say, is the bed was a little too firm for me but it wasn't uncomfortable. And the lighting in the bathroom was a little dimmer than I would like for putting make up on correctly. When we checked out in the morning one of the women asked us if we had had the hot breakfast, and I told her we slept through it. She was so sweet she offered us a danish to take which we declined since we were going to grab breakfast on the road. And the woman at the desk was very kind also and reminded me to get my receipt (which I lost somehow) Just such a pleasant experience here. I would definitely stay there again and I would highly...