Hampton Inn & Suites Sacramento-Elk Grove Laguna I-5 — Hotel in Elk Grove

This is our second time staying here. My 9 year old says this is one of his favorite places to stay. I do like the pet friendly atmosphere because we travel with ours so it’s super convenient. Our very first visit was great and that’s was what brought us back. It was quiet as expected & our room was clean, everything works. Also, other pet owners were respectful I didn’t hear barking or noises from our neighbors. Just doors but it’s expected it’s a hotel of course you will hear the environment around you. If you don’t want any noise then just stay home! lol some previous reviews & comments make me question humanity. Anyway, My son looks forward to breakfast & I look forward for the restaurant around. Super convenient love it. Now, Second visit which is today. We checked in last night around 10pm & we been on the road 13 hours. My husband check us in so I don’t know. I was not feeling well so I stayed in the car. I’m assuming it was good he didn’t say anything. We got into our room & OMG the room smelled like PEE it hit us hard when we opened the door lol. We were so exhausted from driving and our dog was like wtf is this smell and was going crazy sniffing every where. Until We found a pile of pee on the bathroom floor. It’s okay though I know better to always travel with cleaning supplies with kids and pets. And again, we are pet owners too we get it. We understand pets have accidents too & it was late we’re exhausted so we just cleaned it up my husband spray the room with his cologne. I know pets can have accidents on the carpet & it’s hard to clean but this room can definitely need attention to the carpet you can smell it. Needs to be aired out. Just saying not leaving a negative comment. The AC in the room we had this time was loud not quite like our first visit. At first I thought it was going to annoy me but again we’re exhausted so we just went to bed and didn’t seem to bother as much. The beds were clean and comfortable so that’s always a bonus for me. Overall, other then the room need to be aired out and have some fresh air coming through and the carpet steam cleaned so the pet stench is not so in your face lol. Or maybe it is just this room? Don’t know. But, Hampton inn is one of our place we will be staying when we are here visiting. It is not a bad place to rest with your furr babies & family. Hopefully this review is helpful for others...

We stayed @ 2305 Longport CT Elk Grove, Ca. room # 234/KXTD on 9/27/2022 This was the dirtiest Hampton Inn we have ever come a crossed. We are honor members. This was the first time that we have had a problem at a Hampton Inn. We were shocked by the room's lack of cleanliness. We were tired and just wanted to rest for the night after a long day. We ended up going to our car to get wipes to clean so that we would be comfortable. Below please find the list of issues we endured. Carpet in hallway leading to the room dirty and unvacuumed. Window in hallway looking outside had been slimed with who knows what. Floor in the bathroom sticky. Shower floor was dirty inside and out. We didn't shower because it was so gross. My husband washed his hair in the sink and the hairdryer didn't work. The vent in the bathroom didn't work and you could see into the vent and it was filthy. The coffee pot was dirty/dusty and so we went down to the lobby to get a cup. (No regular creamer. Only hazelnut). I am allergic to nuts. The bed appeared to be clean but the dust ruffle was dirty. I was afraid to look under the bed. The phone charging station and remote was filthy. The window coverings and the valance were falling apart and ripped. Both chairs in the room were extremely dirty and old. It was dusty inside the closet behind the mirror where the ironing board is stored. The old phones and light switches were gross. I could go on, but I will stop here. Needless to say, we had a restless night and should have asked for a refund and left. With families only beginning to travel again and covid still lurking in the background I think your hotel needs to do a better job. We were told that the maids were not doing their job but it wouldn't be their fault the furniture and vents and window coverings needed replacing. Isn't it managements job to check on things and replace when needed? It is also managements job to make sure the rooms are clean. We paid $167.03 for the...

Stayed here for a family reunion.

Reserved a King "Suite", which was the same regular hotel room as the others in our group with maybe an extra 6 feet of space and a desk.

The King bed was supplied with four "standard" pillows, possibly smaller than "standard" and as hard a concrete blocks. The bed was by far the most uncomfortable hotel bed, in which I've slept (or in this case, TRIED to sleep) in more than 30 years of travel.

The halls of floor 2 smell like cat urine, as did our room. Only one elevator functioning with strict warnings of number limits on the number of people riding. Why are their elevators not fixed and running, this hotel seemed to be at full capacity. ONE elevator only (slow as well, took well over 5 minutes of waiting In a four floor building!).

The prices this establishment charges for their rooms is borderline criminal for the lack of quality and service as advertised online. Seems we would have had significantly better accommodations at nearby establishments from looking at those while here.

I am disappointed that Hilton would certify this location with its problems and terrible condition.

One would be advised to avoid this Hampton Inn/Hilton property at all costs. Seriously overpriced and an absolutely miserable 5 days.

We could hear and feel EVERY door close near us on floors above and below. As well as constant talking/chattering/banging noises.

Complimentary breakfast was worse than a high school cafeteria food, according to one of our group (and the rest of us as well).

Stay well away from this place, their prices are outrageous for the extremely substandard conditions of this location.

The Hilton brand should be ashamed.

*UPDATE NOTE: Added one more star to Staff and Serivce Staff and one star to overall because of Staff and Service Staff. My review is not at all reflective of the staff, we only encounter friendly helpful people. It was the physical facility with which my...