KFC — Restaurant in California

service was so bad. it was fine last time i came so i don’t know what happened. i ordered online pick up, and it said my order would be placed on the pickup shelf. however, i went in and my order wasn’t on the huge pickup shelf in the front but placed on the table behind the counter. with the order right there in front of my eyes, i went up to the counter hoping that a worker would see me and come up to me. but none of them came up to me despite making eye contact with me several times and even serving other people. i thought they were busy (even though there were only at most 2-3 other people in the dining area) so i’d just wait a little. but i ended up waiting for over 5 minutes just standing there making eye contact with them and had to say excuse me to finally get someone’s attention. after getting my order and leaving i found out that i had not gotten the sauce that i paid extra for, so i went back but by the time i got the sauce my fries became soggy. the workers were even laughing very loud and joking around while making food behind the counter, so i don’t know why they couldn’t just take a minute to come up to me and ask what i...

Absolutely the worse experience I've had at a fast food place. Which is saying a lot. I just left today is 8/26/25 I was there around noon. My order said it was complete and ready on the app not only was it not ready and I needed to wait a other 15 minutes but when it finally came out I was told I needed to wait q0 minutes order to actually complete the order because the side was still missing. That would have been enough to bother me but the little girl that was in charge attitude is what did it. She has the red neck tattoo she didn't tell me her name but she's hard to miss. She told me I would need to get a refund online without giving me a receipt and when I told her okay I still need the remaining of my food (I ordered extra biscuits) she said "what food!?!" With the most ignorant attitude. Her partner reminded her I had extra food on the counter. Her partner was polite and apologetic. She ruined my experience and I will never return. If I have to drive 30 minutes out the way to get potato wedges so be it! I would have done the survey online but like I said I wasn't given a receipt and dont have the survey code. Do...

Like others have said, I should have read the reviews first.

The good: The place was pretty clean, most tables were clear and looked in good order. The gravy and fries were hot

The bad: My chicken sandwich looked like it was sick. I can best describe the color as faded khaki pants. I'm not sure what happened to it, but it was not good. The mac and cheese was about what you'd get if you microwaved leftover mac and cheese at home. Fortunately, it was for a 4 year old who at a couple bites of it anyways. I guess they leave one of the doors locked, which is why everyone here is confused and thinks it is closed. If you park on that side, you'll need to walk around and use the other door. The kids working there don't really look happy to be there, kind of a weird vibe.

Definitely won't head back to this one, too bad, it's at a super convenient...