Starbucks — Restaurant in Elk Grove

Horrible ! My eight year old granddaughter and I visited the Starbucks near the Kentucky Fried Chicken Longport Court. We overlooked the gnats that were dead in the glass container and the fact that the store was dirty, we figured maybe they had just had a rush. But even though the place was empty with only a few customers, the staff were distracted and rude. My little granddaughter was so excited to spend a special day with me, doing art and having hot cocoa on a cold day. I ordered hot cocoa and egg whites with cheese and chives. The food was greasy and cold only pulled of an edible corner ordered a hot cocoa with soy milk and whipped cream. It was cold not whipped cream. When our order was called, we walked to the counter and accidentally touched someone else’s order, thinking it was ours. We didn’t touch the food just the bag for a brief moment. The other customer, who was very polite, walked up and asked, “Oh, is that my item?” I immediately handed it to her and apologized. She was kind and said it was no problem. However, the staff suddenly intervened and tried to grab the bag from the customer’s hands, saying, “We made it; we’ll remake it.” This unnecessary overreaction humiliated my granddaughter, who felt singled out and embarrassed. The staff scolded her publicly, using her name several times in a shaming manner, as if she had done something wrong. Fortunately, the other customer stepped in, calling the staff’s reaction ridiculous and reassuring my granddaughter that it wasn’t a big deal. She even knelt down and kindly explained to her that everyone makes mistakes, which helped soothe her feelings. Sadly, the staff’s behavior didn’t improve. When our order was finally ready, they didn’t call my name or place it with the other pickup orders. Instead, they slammed it down by the cash register, looked at us, and hollered, “Here’s your stuff.” By then, my granddaughter just wanted to leave. The entire experience was deeply disappointing. I respect the need for sanitary environment and giving someone orders that are those that are not being touched but this was a situation that could have handled very differently. We rarely get to enjoy treats like Starbucks, and this visit was meant to be a special moment, made possible by a gift card. The only bright spot was the kindness and understanding shown by the other customer. Unfortunately, because of how the staff treated us, we won’t...

So this lovely one on laguna had a amazing young lady working with a amazingly sweet attitude it's just extremely sad that her "co-barista" was so extremely busy that she burnt the shots of espresso so bad they tasted like charcoal but surprisingly there was not a single order or person in front of us or in the drive thru which would generally cause her to rush thru the drinks to the people but there was nobody so she was just in a hurry for no reason and was screwing up drinks just cause she felt the need to..this by far was the worse venti' hazelnut latte' (which mind you is like the easiest drink they serve anybody can make it) I've ever got in my life..I usually don't say anything and just ask for more hazelnut and fix the drink myself cause there busy and I don't want to be a bother, but since there was not a single other person in there and she copped a huge attitude like I shot her pet when I asked for her extra 2 pumps of hazelnut...Next. time if there ever is a next time I'll make damn sure she never makes my drink again.im usually a happy lucky go person and take into account how busy they are but she wasn't and doesn't deserve a single star cause it was by far horrific!!!!get it together laguna!!! The only reason they get one start is because of the sweetheart who rang me up. Otherwise,...

Edit: it is 7 years since I last left this review. I am currently trapped in the drive-thru at about 25 minutes. I got into this drive-thru and was immediately told the first two items that I wanted weren't available. I ordered other things and now I am not sure if I will ever even get them. Avoid this Starbucks at all cost, for more than a decade it has been consistently poor.

This starbucks is always a disaster. They always have like 8 staff but the drive through takes longer than any drive through starbucks I've ever been in, and going inside is a cluster. They get, in my personal experience 60% of drinks wrong. If you ask for a "venti iced black coffee unsweetened with light ice" (which is how I've trained myself to ask for it when going there) it's guaranteed to be sweetened or have extra ice. Good luck if you order something complex. Of course since it's a drive through, you never make them fix it....you'd have to hold up the already absurd drive through line (in my estimate 3 minutes per car) or get out and go in.

Corporate starbucks needs to like have an intervention on this place, it stinks that the closest drive...